FAQs Orders / Delivery

Unfortunately, we only ship to the United Kingdom & Isles.  We do not deliver internationally.

You have a couple of options to check the status of your order, one is to get in contact with our Customer Experience team who will be happy to help.  To do this please fill in the "Contact Us" form which can be found under the "Need Help" section in the navigation section or alternatively you can give us a ring on the number in the top left corner of the website.  You can also review your order within your "Account", simply "Sign In" and click on "My orders".  Here you will be able to see your "Order status" and your entire "Order history".

Please view the order details section for tracking information. If there is no tracking information please email customer.experience@boxxe.com who will respond to your request.

You can't specify a date when you order online. We have 2 delivery options which include next business day delivery and pre-12pm next business day delivery.  Remember, to receive your delivery next business day, you need to order before 3pm. (Next business day delivery applies to UK mainland only.)  There may be a delay if you are ordering from the Isles but we will do our best to ensure you receive delivery as quickly as possible.

We are sorry to hear that your goods have been damaged, we can handle this in a couple of ways.  You can contact our Customer Experience team directly either through our phone number (situated in the top left of the website) or you can fill in the "Contact boxxe" form which can be found in the Need Help section of the website.  You can also Sign In to your account and click on the My returns tile and complete the form.  Once this has been sent, one of our team will be in contact to discuss next steps.

If you have missed your delivery, don't worry, to re-arrange your delivery please contact our customer experience team and they will be more than happy to help.  To do this please fill in the "Contact Us" form which can be found under the "Need Help" section in the navigation or alternatively you can give us a ring on the number in the top and bottom of our website pages.

Unfortunately once the order is placed we cannot change the delivery address, however if you contact our customer experience team we will try and see what we can do. To do this please fill in the "Contact Us" form which can be found under the "Need Help" section in the navigation or alternatively you can give us a ring on the number in the top left corner of the website.

We know remote working is important to our customers, so we have built the website to ensure you can ship an order to multiple addresses. 

This is now really easy to achieve, once you have built your order and gone to the Shopping Basket all you have to do is click on "Multiple Addresses Delivery".  From here, click on Dispatch this item to additional addresses for the products you wish to send to a different address.  Then simply select the address or Change address and you will have the option to select an alternative address you have, or click on + New address and we will deal with the rest.

If you need to obtain a "Proof of Delivery", please contact our Customer Experience team who will ensure this is requested and sent to you directly.

Fast, easy delivery is something we pride ourselves on, and we’re working hard to get your item(s) to you as soon as possible. We're sorry if your order has been delayed but this could be for a few reasons.

Please contact our Customer Experience team and they will be more than happy to help.  To do this please complete the Contact Us form which can be found under the Need Help section in the main site navigation, or alternatively you can give us a call on the number found in the top or bottom of our web pages.

The last order date for delivery by Christmas 2025 is 3pm on Monday 22nd December.

Delivery by Christmas - UK mainland

Place final orders by 3pm Monday 22 December 2025

For orders after this time and before Monday 5 January 2026, delivery times and returns may be affected. We are closed weekends and bank holidays over the holiday period.

Please speak to your Account Manager or contact Customer Services for any specific requirements.