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Lifecycle Services


boxxe can help you implement Lifecycle Services Management easily and effectively for a practically zero-touch solution

Elevate your IT Lifecycle Management with boxxe

At boxxe, we understand that efficient IT lifecycle management is the cornerstone of a productive, collaborative, and innovative workplace. From onboarding new hires to offboarding departing employees, we manage every detail to keep your operations running smoothly.

The Challenges of Poor IT Lifecycle Management

When IT lifecycle management is neglected, the ripple effects can be disastrous. Here’s what your organisation might face:

  • Interruption and disruption:  Inefficient processes halt workflows, causing frustration and dissatisfaction.
  • Fragmented teams:  Poorly managed transitions fracture teams, impede communication, and stall projects.
  • Service levels drop:  Inadequate management diminishes service quality, dampening motivation and collaboration.
  • Resource waste:  Mismanagement leads to wasted time, money, effort, energy, talent, and increased environmental impact from improper disposal of IT assets.


Did you know that 88% of new starters experience IT issues on day one, and 22% of staff turnover occurs within the first 45 days, costing companies valuable resources?

Proper lifecycle management eliminates these issues, ensuring smooth transitions and boosting productivity​​.

boxxe’s comprehensive Lifecycle Management Services

Our lifecycle services are designed to tackle these challenges head-on, delivering:


  Faster onboarding and better retention:  Get new hires productive from day one, improving retention rates and overall satisfaction.

 Improved user experience:  Smooth transitions and efficient management create a satisfying user experience.

 Clear access control and robust compliance:  Adhere to best practices for data security and compliance.

 Cost and time savings:  Streamlined processes save time and money, letting your team focus on what matters.

 Improved customer service and seamless delivery:  Efficient IT management ensures uninterrupted collaboration and excellent service.

Schedule your no-obligation IT strategy assessment today and discover how boxxe can transform your IT lifecycle management.

Discover how boxxe can transform your IT lifecycle management

Schedule your no-obligation IT strategy assessment

Let’s begin with a discovery call to discuss your IT and business goals.  This will enable us to understand where you are now, where you want to get to and what needs to be done to get you there.  Simply complete this form and one of our experts will be in-touch.

0330 236 9429

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The JML Process:  Joiners, Movers, Leavers

The process

JML refers to joiners, movers and leavers. In a business environment, that relates to employees who are in the process of either joining the organisation, moving within the business (such as internally, or through a promotion) or making the decision to depart.

Good JML processes are a recurring need for all organisations. Business processes must therefore be in place to cater sufficiently for those needs and mitigate any loss of opportunities or time due to team or organisational changes.

  • Joiners
    New starters need systems configured and ready to go, ensuring a smooth start and quick productivity
  • Movers
    Internal moves require seamless adjustments to systems and access rights, keeping operations smooth
  • Leavers
    Efficient offboarding processes are crucial, ensuring company assets are retrieved and data is securely wiped

Our Services

Hardware delivery to home users

Our lifecycle services team will develop a robust method to deliver a configured system to your users.

Collection of devices from leavers​

Ensuring that business assets are collected from old users and restored to be re-used.  This saves your business time and money.

Asset Management

Resolving hardware issues, supporting users and developing a hyper-productive environment.

Lifecycle Management

Lifecycle Management & JML as a Service offloads device maintenance to boxxe, so you can focus on higher priority aspects of your business.

Support Services


What we do

Total offers a wide variety of services to configure new end user, networking and data centre equipment.

You benefit from professional configuration work undertaken in a controlled environment plus quicker and easier, straight from delivery, deployments.

What it includes

  • Imaging (and image storage)

  • Upgrading RAM

  • Replacing hard drives with SSD (+ OS transfer)

  • Keyboards changed to another language

  • Bespoke builds

  • OS downgrades or upgrades

  • assigning domain settings and AD group policies 

  • Bench testing 

  • Asset tagging and warranty registrations

Device Deployment

What we do

Few IT teams have the capacity to manage desktop refresh programmes without seconding, often over-qualified, staff from their day jobs, bringing in expensive contractors and juggling several specialist suppliers.

Equally, you want to provide an excellent end-user experience – and that’s easier said than done.

Total can provide you with a complete deploy-to-desk solution, built around your specific requirements. You benefit from a successful and well-managed project that achieves high levels of user satisfaction.

Saving you time, money and trouble, Total’s Deploy-to-Desk service provides you with a reliable and easy to manage deployment of new desktop hardware and associated software.

What it includes

  • Single end-to-end solution

  • Service tailored to your needs

  • Exemplary user experience

  • A proven process

  • Professional and reliable delivery team

  • Dedicated project management

  • Regular updates and reporting

  • On time, on budget project delivery

  • Secure, compliant and certified equipment disposal

Asset Disposal

What we do

Total work closely with out partners and vendors to ensure that the end of life products are properly managed and recycled in the correct way.

So you can rest assured that your devices are being managed correctly and recycled in compliance with the ISO 14001.

What it includes

  • Responsible recycling

  • Greener carbon footprint

  • Device management

  • Reporting

  • Sustainable asset management 

Microsoft 365 (M365)

Encompasses traditional Office 365 apps with high-grade security and all the tools your team needs to collaborate effectively. Utilising the experience from Total to implement M365 and the user-friendly Microsoft apps, your team can easily and effectively collaborate in no time. You choose the package that is right for your company and we will deliver the programs.

Before M365, managing an organization's technological infrastructure had been carried out using tools and methods that meant IT professionals had to do lots of hands-on, manual, and time-consuming tasks.

New advances in Cloud end-point management, innovations in cloud technology, and bring-your-own-device (BYOD) movements have made the change toward modern management more appealing for many organisations.

This method allows you to streamline deployment and management, improve security, provide better end-user experiences, and lower costs for your Windows devices.


Endpoint Manager

Microsoft Endpoint Manager helps deliver the modern workplace and modern management to keep your data secure, in the cloud and on-premises. Endpoint Manager includes the services and tools you use to manage and monitor mobile devices, desktop computers, virtual machines, embedded devices, and servers.


Windows Autopilot is a collection of technologies used to set up and pre-configure new devices, getting them ready for productive use. Windows Autopilot simplifies the Windows device lifecycle, for both IT and end users, from initial deployment to end of life.


Microsoft Intune is a cloud-based service that focuses on mobile device management (MDM) and mobile application management (MAM). You control how your organisation’s devices are used, including mobile phones, tablets, and laptops. You can also configure specific policies to control applications. 

How we helped Direct Line Group

See the core structure of lifecycle services and how it can change the way a business functions.

Watch our video
(3 mins)

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See how we helped Direct Line Group

See the core structure of lifecycle services and how it can change the way a business functions.

Free Lifecycle Services Assessment

Start with a discovery call to discuss your IT and business goals. We will:

In the initial discovery call, we will cover:

  • Review of your current IT challenges 
  • Understand your people, processes and systems 
  • Short, medium and long-term business goals 
  • Sharing other customer success stories 

Schedule your no-obligation IT strategy assessment today and discover how boxxe can transform your IT lifecycle management.

Experience the boxxe difference – optimising performance, enhancing satisfaction, and ensuring a sustainable approach to tech. Let us handle the IT lifecycle so you can focus on driving your business forward.

Our customers love us

Read what they have to say...

Fantastic and flexible technology partner

"boxxe was fantastic at getting this request completed.  They designed and implemented the virtual desktops in good time, meaning we were able to fulfil the sales orders at this critical time.  boxxe has proven themselves to be a knowledgeable and flexible technology partner.”

Joe Browns

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