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Returns

How do I return my item(s)?
The easiest way to return your products is to Register an Account or Sign...
How do I contact the Customer Experience Team?
There are two options to contact our customer experience team.  You can use the number at the top and bottom of our website pages, or you can use the Contact Us form in the...
How do I make a warranty claim?
To make a warranty claim you should contact "the vendor" directly to ensure your warranty is handled effciently.  However, you can always contact our ...
Where do I find my credit note?
If a Credit Note has been raised you should receive an email from our Finance team.  Alternatively, if you haven't recieved an email, you can request a Credit Note by emailing our Finance team at finance...
When will I receive my refund?
Credit card refunds will be processed immediately back to your bank, once we have initiated the refund.  Some bank accounts can take 5-10 days for this refund to be displayed in your statement. On account refunds can take up to 3 working days to...
Can I return configurable products?
Products that have been specifically configured to your requirements unfortunately can not be returned.  However if you contact our customer experience team they will ...
Can I part return an order?
The simple answer to this is "yes".  The best way to ensure this is handled correctly is to "sign in" and click on the ...

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