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Individual Restaurants is a combination of three brands, with over 32 restaurants across the UK. This includes Piccolino, Restaurant, Bar and Grill, and Bank, one of the UK's privately owned restaurant groups. They source and find their own food and products, ensuring high-quality service and food.
The IT transformation for Individual Restaurants led to enhanced connectivity, zero downtime over three years, and the successful implementation of a centralised reservation platform. The support services provided ensured smooth operations and quick resolution of any IT issues, allowing the business to focus on growth and customer satisfaction.
boxxe supplied products, consultancy and 1st line support services.
Deployment of new tablets, laptops, Wi-Fi, and networking, plus a centralised reservation platform with around 150 connections.
Individual Restaurants is a nationwide restaurant company.
Individual restaurants needed to upgrade hardware and receive support across their stores 24/7.
Individual Restaurants were facing outdated IT infrastructure that hindered day-to-day operations and competitiveness. With expansion and the need for reliable connectivity, they required a comprehensive IT overhaul to support their growing business.
The boxxe Group proposed a complete overhaul of the IT infrastructure for Individual Restaurants. The plan included deploying new tablets, laptops, Wi-Fi services, and networking solutions. Additionally, the implementation of 1st line support services was planned to ensure any IT issues were quickly resolved, maintaining smooth operations across all locations.
Our approach involved a detailed assessment of the existing IT setup, followed by a phased deployment of new hardware and networking solutions. The team worked closely with Individual Restaurants to ensure minimal disruption during the transition. We also provided comprehensive training for staff and set up 1st line support services to handle any immediate IT issues, ensuring continuous support and maintenance.
The transformation resulted in a highly stable and efficient IT environment for Individual Restaurants. With new hardware, enhanced connectivity, and robust support services, the restaurants experienced no downtime over three years. The centralised reservation platform improved operational efficiency, and the IT infrastructure now supports the company's growth and ability to provide high-quality service.
A very good example took place only a couple of months ago. Early in the morning, a manager arrived and there were no systems so we couldn’t use tills and other assets. One quick phone call to the boxxe Group, they found a supplier in London and were able to fix the server on the same day and the site was back up and running by 5 pm.
Had I not had that server there, we would have been down for the whole day, so thanks to quick thinking by boxxe. What the team delivers is a package. They don’t just sell you an item, they tell you why you want that item and they make recommendations and tell you what else you need.
They’ve gone past just giving you a product. I can probably think of three or four IT managers and businesses that I have recommended the boxxe Group to, not just because I want to but because I think they are the best.
Ready to transform your IT infrastructure for hospitality operations? Contact boxxe Group today to discover how our expert solutions can support your business growth.
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