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Spandex is one of the world's leading suppliers of materials, sign systems, displays, and equipment to the sign-making and graphics industries. Founded in 1976, it provides a complete range of products and solutions to businesses that produce signs and displays, digital prints, speciality graphics, vehicle wraps, and many other forms of visual communication. Spandex has over 1,000 employees, with offices and warehouse facilities throughout Europe, as well as in Australia and the USA. It serves 40,000 customers and fulfils 3,000 orders every day.
Spandex achieved significant cost savings while maintaining high service levels and system availability. The centralised management of break-fix support across Europe simplified IT operations, leading to increased efficiency and reduced downtime.
The boxxe Group provided break-fix maintenance for Dell servers and storage in 15 countries across Europe. Single point of contact for European IT support.
Maintenance and storage services provided in 15 countries. 50% reduction in warranty costs, without affecting the service level or downtimes.
Spandex is a major supplier for the graphics industry.
Spandex realised it could make cost savings by moving hardware support to a third party, without compromising the service.
Spandex needed to cut costs on its hardware support without compromising service quality. Managing IT maintenance in multiple countries with consistent service levels was a key challenge.
The boxxe Group planned to provide comprehensive break-fix maintenance for Dell servers and storage across 15 European countries, ensuring Next Business Day (NBD) service and centralised management.
The project involved the deployment of a coordinated maintenance strategy, supporting Dell servers and storage systems critical to Spandex’s operations. The service covered 15 countries: Austria, Belgium, the Czech Republic, Finland, Germany, Italy, Lithuania, the Netherlands, Norway, Portugal, Slovakia, Sweden, Switzerland, Turkey, and the UK. A single contract and point of contact streamlined communication and management.
Spandex benefited from a substantial reduction in maintenance costs without sacrificing service quality. The centralised support structure made it easier for IT Infrastructure Manager Balazs Farkas to manage IT across multiple sites, enhancing operational efficiency and ensuring prompt issue resolution.
We chose the boxxe Group based on price, capability, and a great working relationship with our account manager.
We have a good relationship and good communication with the team – when we ask for something, it gets done immediately.
We have built-in redundancy for most of our kit, so don’t always need next-day on-site service. When I need a replacement, boxxe ships it the same day or next day, to meet my requirements. With the boxxe Group we’re getting the same service level as before, but at a much lower cost.
Ready to optimise your IT maintenance costs without compromising service quality? Contact us today to learn how our tailored solutions can benefit your business.
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