Cisco Firewall Managed Service

Confident protection and control for your Cisco firewall estate - all day, every day.

24/7/365 monitoring and incident handling for rapid response
Proactive patching, including emergency updates for critical vulnerabilities
Change governance, SDM alignment and service reporting
Read‑only dashboards and lifecycle visibility via boxxe Labs

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Cisco Firewall Managed Service

What is Cisco Firewall Managed Service?

Cisco Firewall Managed Service provides ITIL-aligned, proactive management of your Cisco firewall environment. Through 24/7 monitoring, governed change management, lifecycle intelligence, and expert support with vendor escalation, the service strengthens security posture, improves operational resilience, and allows your team to focus on higher-value initiatives.

Why choose our solution?

When threats evolve and estates grow, you need a partner who makes firewall operations simple, visible, and predictable. That’s where boxxe excels.

Always-on coverage

Round‑the‑clock monitoring and incident handling from our UK‑based NOC delivers rapid response and a stronger security posture.

Patch with confidence

Quarterly patch reviews, accelerated updates for critical CVEs, and targeted bug-fix and enhancements patches reduce exposure without disruption.

Governed change, clear ownership

Your Service Delivery Manager leads onboarding, maintains a shared Service Handbook, and co-ordinates service reporting and service reviews keeping performance transparent and on track.

End‑to‑end escalation

We seamlessly manage Cisco TAC cases and invoke hardware maintenance where subscribed, ensuring swift, coordinated issue resolution.

Benefits of .Cisco Firewall Managed Service.

Keeping pace with threats, changes, and compliance across a complex firewall estate is hard. We simplify the day‑to‑day, standardise the essentials, and give you visibility to plan ahead. The result is stronger security, lower risk, and more time for transformation.

Our service blends proactive monitoring, disciplined change, and lifecycle insight. You gain shorter MTTR, fewer surprises, and clear reporting to satisfy stakeholders and auditors.

Resilience & uptime

Reduce mean time to resolution with 24/7 monitoring and prompt investigation for improved availability.

Security posture

Minimise exposure through emergency updates and regular patch reviews aligned to best practice.

Change velocity with control

Accelerate governed changes across your firewall estate - whether managed directly, via FMC or through cdFMC, mitigating configuration drift.

Actionable visibility

Monthly reports, quarterly reviews, and read‑only dashboards provide trend, licence, and lifecycle insight.

Focus on strategy

Free internal teams from 24/7 operations to prioritise high‑value initiatives.

Why your organisation needs Cisco Firewall Managed Service from boxxe

UK organisations face skills shortages, escalating costs, and the pressure to monitor, patch, and evidence compliance without fail.

Delays in escalation or patching increase risk and cost; fragmented reporting limits decision‑making. A managed service addresses these gaps with disciplined, round‑the‑clock operations.

Skills scarcity

Access accredited Cisco firewall specialists without hiring overheads.

Unpredictable costs

Move to a predictable monthly model and avoid outage‑driven spend.

24/7 demands

Ensure continuous monitoring and incident response from a UK‑based NOC.

Change backlog

Govern moves, adds and changes (MACs) and reduce configuration drift with structured processes.

Patch uncertainty

Apply quarterly reviews and emergency updates to mitigate exposure.

Poor visibility

Improve clarity with monthly reports and quarterly service reviews.

Featured case studies

See how we help organisations improve performance, resilience, scalability and operational efficiency.

^-^{CASE STUDY-}

Edinburgh Airport

Delivering a Software Defined Network that improved service delivery, allowing Edinburgh Airport to deploy third-party solutions in hours, not days.

Read the full case study

^-^{CASE STUDY-}

CSOC - Bold Quest 2025

Delivering rapid secure network deployment for International Coalition Exercise.

Read the full case study

Cisco Firewall Managed Service explained

Comprehensive, ITIL‑aligned management for Cisco Secure Firewall

Our Cisco Firewall Managed Service keeps your Cisco Secure Firewall and Firepower Management Center environments resilient and compliant. We provide 24/7/365 event and health monitoring that flows into our ITSM for prompt investigation, cutting mean time to resolution and strengthening your security posture. Your assigned Service Delivery Manager leads onboarding, maintains a living Service Handbook, and owns outcomes across monthly reports and quarterly reviews.

We operate governed change across all deployment models – standalone, FMC or cdFMC, ensuring device changes are delivered quickly while protect stability, compliance, and overall functionality.

Service features at a glance

24/7/365 system and health monitoring with prompt investigation
Quarterly patching review; emergency updates for critical vulnerabilities
Change Governance, SDM alignment with Service reporting and reviews
Vendor TAC escalation and hardware maintenance management (where subscribed)
Monthly reports and quarterly reviews for performance, risk, and compliance
Read-only interactive dashboards with lifecycle visibility via boxxe Labs Network Intelligence

Delivery methodology

Onboard & baseline — SDM-led onboarding establishes the Service Handbook, systems access, monitoring, stakeholder communication channels and reporting baselines.
Monitor & respond — Events feed our ITSM for rapid triage and investigation, reducing MTTR.
Govern change — Standard MACs delivered through FMC with controls to prevent drift.
Patch & improve — Quarterly reviews plus emergency updates; insights drive continual improvement in QBRs.
Report & plan — Monthly reporting and dashboards inform lifecycle and investment decisions.

Summary

Patch more, worry less. 24/7 monitoring and incident handling reduce MTTR and strengthen your security posture. Change with confidence.

Governed MACs and SDM alignment establish governance and compliance. Patch on time. Quarterly reviews and emergency updates minimise exposure. See the whole picture. Monthly reports, QBRs, and read‑only dashboards deliver lifecycle insight for smarter planning. Escalate once.

We seamlessly manage Cisco TAC and invoke hardware maintenance, ensuring swift, coordinated issue resolution.

Contents

What you get

You receive a fully managed, always‑on service that secures and stabilises your Cisco firewall environment while improving visibility and control. Deliverables include:

Continuous monitoring and support
Quarterly patching with emergency updates
TAC case management
Monthly service reports, and
Quarterly remote reviews — including SDM alignment and overview

Secure your network now

What our customers have to say

boxxe has been responsive, open and collaborative. Management of the projects has been very good, with flexibility and agility. We really get the impression that the core team in boxxe really cares about delivering a good service to us.

Employee

Organisation Representative

UK Central Government

“The delivery of the UK MNP for Bold Quest 2025 was executed with professionalism and technical precision. The system federated on schedule, met all security requirements, and operated without issue during live execution. The support provided throughout build and deployment was instrumental to the UK’s successful participation.”

Jack Gillum

Assistant Head, International Experimentation, Integrated Warfare Centre

Cyber & Specialist Operations (CSOC)

“What we are doing is amazing in the network project with boxxe Group. Edinburgh Airport has an old, complex, and difficult to manage network. Working with boxxe Group we’ve designed, built, and implemented a new network using cutting edge Cisco tech.

We’ve worked very closely with the boxxe Group to design and implement that. We wanted a tech partner that we can trust and work closely with, and the boxxe Group is an incredible partner for us. Their technical skill and level of understanding are phenomenal.”

Denis McIlroy

Head of IT

Edinburgh Airport

Key strategic partnership

Cisco Preferred Partner

As a Preferred Partner, we work closely with Cisco to deliver best‑in‑class outcomes across networking and security.

FAQs

Find answers to commonly asked questions about how our Managed Firewall Services can work for you.

What’s included in your Managed Firewall Services?

24/7 monitoring and incident handling, governed change management, quarterly patching cycles plus emergency updates, TAC escalation, monthly reporting, and QBRs — all under SDM ownership.

How quickly do you apply critical security updates?

We accelerate the deployment for critical security updates via our emergency change procedures, reducing exposure while maintaining stability through governed processes.

Who manages vendor escalations and hardware issues?

boxxe manages Cisco TAC cases and invokes hardware maintenance where subscribed, providing delegated end‑to‑end resolution, not abdication.

How do we maintain change control and avoid configuration drift?

Standard MACs delivered with clear governance and SDM oversight. Regular reviews ensure consistency and compliance.

Will we get clear reporting for stakeholders and auditors?

Yes — monthly service reports, quarterly reviews, and read‑only dashboards provide transparent visibility of performance, risk, and lifecycle status.

Secure your network with Managed Firewall Services

Strengthen security, speed up resolution, and gain the visibility you need — with boxxe experts by your side.

24/7 monitoring and incident handling
Governed change with SDM ownership
Proactive patching and emergency updates
Clear reporting and lifecycle insight

Speak to a boxxe networking expert.

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Hotjar Ltd	We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. Hotjar is contractually forbidden to sell any of the data collected on our behalf.	This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.
Dotdigital	Dotdigital is a SaaS cross-channel marketing automation platform and services provider that helps brands devise successful, personalized marketing campaigns across multiple channels (e.g. email). Paired with its Microsoft Dynamics 365 CRM integration, boxxe is able to deliver tailored marketing to its customers.	Contact data (such as email address, contact number, name or other contact details), marketing preferences, IP address and usage information (including online navigation data, location data and browser data).

Recipient	Processing operation (use) by recipient	Relevant categories of personal data transferred to recipient
Google	We use Google Analytics (GA4) cookies to collect data about the visitors to the site which includes the number of visitors, session duration, pages visited during the session etc. and whether visitors return. Google Analytics will assign a unique “ID” to a user of the boxxe website at the point they register an account with us for the purpose of tracking their activity on the boxxe website. This information is anonymous and cannot be used to identify you personally unless you end up becoming a boxxe customer. Google Analytics cannot use the ID to work out who you are.	Device’s IP address (processed during your session and stored in a de-identified form) geographic location (country only), and the preferred language used to display our website. Google Analytics stores this information on our behalf in a pseudonymized user profile.
Hotjar Ltd	We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. Hotjar is contractually forbidden to sell any of the data collected on our behalf.	This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.
Dotdigital	Dotdigital is a SaaS cross-channel marketing automation platform and services provider that helps brands devise successful, personalized marketing campaigns across multiple channels (e.g. email). Paired with its Microsoft Dynamics 365 CRM integration, boxxe is able to deliver tailored marketing to its customers.	Contact data (such as email address, contact number, name or other contact details), marketing preferences, IP address and usage information (including online navigation data, location data and browser data).
Darktrace	Darktrace’s Security Platform enhances boxxe’s cybersecurity position by providing endpoint protection, cloud security, and email security. Darktrace uses AI-driven tools to detect and respond to potential threats, such as malware, phishing attacks, and insider threats, by continuously monitoring network traffic, user behaviour, and cloud-based resources. It aims to prevent data breaches and minimize cyber risks by identifying and mitigating security threats in real-time.	Contact data (name, email address, user name), devide identifiers (e.g. IP address) and/or mobile identifiers, location data to nearest city, usage information (including tracking or browsing behavior).
Greenhouse	Greenhouse ATS is a cloud-based software that helps companies manage their recruitment processes. It organizes and tracks job applications, resumes, and candidate information. Greenhouse ATS collects applications and stores data about the applicants, such as which source they came from, which role they applied to and where they are in the application process. Greenhouse ATS features applicant tracking, background screening, interview scheduling, and onboarding.	Contact details (name, email address, home address, telephone number) and any special accommodations needed if successful for interview and employment.

Recipient country	Recipient	Processing operation (use) by recipient	Lawful safeguard
Ireland	Hotjar	Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018 https://www.hotjar.com/legal/support/dpa/
USA	Stripe Inc	In order to facilitate online payments through boxxe’s ecommerce portal, where applicable, Stripe may Process Payment Account Details, bank account details, billing/shipping address, name, date/time/amount of transaction, device ID, email address, IP address/location, order ID, payment card details, tax ID/status, unique customer identifier, identity information including government issued documents (e.g., national IDs, driver’s licenses and passports).	UK Data Transfer Addendum https://stripe.com/gb/legal/dpa
EEA	Dotdigital	Boxxe will provide certain information about its customers to DotDigital in order for it to be able to provide automated marketing services that are tailored to its specific customer interests.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018. https://dotdigital.com/terms/data-processing-agreement/
Ireland/EEA/USA	Greenhouse	Data will primarily be stored at rest in Greenhouse’s Silos - EU-Central-1 (Frankfurt) and EU-West-1 (Ireland) for disaster recovery. Data will only be transferred to and from Greenhouse servers in the EU and the US for essential business activities, including technical support, sub-processor services, and others as outlined in the Greenhouse DPA (data processing agreement).	https://www.greenhouse.com/uk/data-processing-addendum

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Cisco Firewall Managed Service

What is Cisco Firewall Managed Service?

Why choose our solution?

Always-on coverage

Patch with confidence

Governed change, clear ownership

End‑to‑end escalation

Benefits of .Cisco Firewall Managed Service.

Resilience & uptime

Security posture

Change velocity with control

Actionable visibility

Focus on strategy

Why your organisation needs Cisco Firewall Managed Service from boxxe

Skills scarcity

Unpredictable costs

24/7 demands

Change backlog

Patch uncertainty

Poor visibility

Featured case studies

Edinburgh Airport

CSOC - Bold Quest 2025

Cisco Firewall Managed Service explained

Comprehensive, ITIL‑aligned management for Cisco Secure Firewall

Service features at a glance

Delivery methodology

Summary

What you get

What our customers have to say

Key strategic partnership

Cisco Preferred Partner

FAQs

What’s included in your Managed Firewall Services?

How quickly do you apply critical security updates?

Who manages vendor escalations and hardware issues?

How do we maintain change control and avoid configuration drift?

Will we get clear reporting for stakeholders and auditors?

Secure your network with Managed Firewall Services

Related resources

UK Central Government

Staying a step ahead of cyber threats

Fortinet

General

Types of data we collect

If you fail to provide personal data

How your personal data is collected

How and why we use your personal data

Marketing

Who do we share your personal data with

Who do we share your personal data with - in more detail

Overseas transfers and sharing personal data with sub-processors

Transferring your personal data out of the UK - in more detail

Overseas transfers and sharing personal data with sub-processors

Transferring your personal data out of the UK—in more detail

How long your personal data will be kept

Data Security

Cookies and other tracking technologies

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