You need resilient connectivity, predictable performance and less noise for your team. boxxe provides a human‑centred, UK‑based service that owns outcomes end‑to‑end.
CAE Technology Services Limited is now part of the boxxe Group and we are delighted to welcome you to the boxxe website.
For any queries regarding the acquisition, please read boxxe announces acquisition of CAE Technology Services or contact our Customer Services Team on 0330 236 9429 or via email at letschat@boxxe.com.
For any queries regarding the acquisition, please read boxxe announces acquisition of CAE Technology Services or contact our Customer Services Team on 0330 236 9429 or via email at letschat@boxxe.com.
What is Cisco SDWAN Managed Service?
SDWAN Managed Service is a fully managed, ITIL‑aligned service that takes operational responsibility for your SDWAN. It delivers 24/7/365 proactive monitoring of both underlay and overlay networks, application‑aware performance management, secure policy control, and governed change and patching. The service includes UK‑based support, reporting, service reviews and a dedicated Service Delivery Manager to keep your SDWAN resilient and optimised.
Watch the video
-Secure Access and SDWAN - Improving Employee experiences in UK Local Government-
See how a consolidated Cloud approach to Secure Access and SDWAN improves employee experiences and positive security outcomes for UK Local Government.
Local authorities face increasing pressure to deliver seamless digital services while maintaining strict security, compliance, and budget control. At the same time, employees need reliable access to systems whether they’re in council offices, community sites, or working remotely.
In this video, we explore how combining secure access with SD-WAN is transforming employee experience across UK local government. By modernising network architecture and enabling secure, optimised connectivity, councils can reduce latency, simplify management, and improve service delivery.
Watch to see how the right digital foundation empowers public sector teams to work securely, efficiently, and without disruption.
( No obligation chat )
The benefits of Cisco SDWAN Managed Service
Modern networks must be cloud‑ready, resilient and easy to operate. Managed SDWAN gives you the control to prioritise what matters — application experience, security and cost — while offloading day‑to‑day operations to specialists.
With boxxe, you gain a single, proactive service: real‑time monitoring, governed change, lifecycle visibility and expert guidance from an SDM and UK‑based NOC. The result is lower risk, lower TCO and more time for strategic initiatives.
Why your organisation needs Cisco SDWAN Managed Service
Budgets are tight, skills are scarce and networks are more distributed than ever. The risk is downtime, spiralling costs and inconsistent security.
Managed SDWAN removes complexity, improves performance and restores control — so your team can focus on outcomes, not firefighting.
Read more about the top pain points, by impact.
High costs & wasted spend
Oversized circuits and outages add up. We right‑size and optimise to lower TCO.
Skills and capacity gaps
SD‑WAN expertise is scarce. Our accredited engineers and SDM provide governed change and end‑to‑end ownership.
Poor visibility & planning blind spots
No trend data means reactive decisions. Monthly reporting and LABS insights fix that.
Cisco SDWAN Managed Service - In detail
Operate, secure and optimise your WAN — end to end
boxxe’s Managed SDWAN combines 24/7/365 monitoring, event management and expert change control with transparent reporting and SDM leadership. We integrate Meraki alerts into our ITSM via webhooks for real‑time triage, manage incidents to resolution, and invoke hardware maintenance where subscribed. Quarterly firmware reviews — with accelerated cycles for critical vulnerabilities — keep your estate resilient and compliant.
Platform capabilities
Intelligent traffic steering & application‑aware policies: Deliver predictable performance across internet and private circuits. Auto VPN simplifies secure site‑to‑site connectivity.
Cloud‑first operations: A single dashboard with automation, visibility and speed enables faster response and simpler management.
Lifecycle & licence insight: boxxe LABS Network Intelligence gives asset, licence and lifecycle visibility for smarter decisions.
Service management & governance
ITIL‑aligned processes: We operate your MX estate with disciplined change, incident and problem management. Engineers implement advanced policy and routing updates at pace without compromising stability.
SDM accountability: Your SDM leads onboarding, maintains a Service Handbook, delivers monthly reports and chairs quarterly reviews to drive continual improvement.
Reporting & reviews: Transparent monthly performance reports and quarterly service reviews track trends, risks and opportunities.
Outcomes you can measure
Faster recovery and improved uptime through continuous monitoring and expert triage.
Lower operational risk and stronger security with timely patching and governed change.
Clear visibility of performance and trends via reporting and licence tracking.
More time for strategic priorities as our team runs day‑to‑day operations.
Delivery methodology
Discover and onboard — SDM‑led onboarding, environment baselining, Service Handbook creation and alert integrations into ITSM.
Operate and optimise — 24/7 monitoring, incident management, standard MACs, advanced policy/routing changes, and lifecycle/licensing oversight.
Secure and assure — Quarterly firmware reviews, accelerated critical patching, hardware maintenance and vendor escalation where subscribed.
Review and improve — Monthly reports and quarterly service reviews led by your SDM; recommendations from boxxe LABS insights.
Summary
Operate with confidence. 24/7 monitoring and event management protect uptime while our UK‑based NOC triages issues in real time.
Change, safely. Accredited engineers deliver governed MACs and advanced policy updates at pace.
Stay secure. Quarterly firmware reviews, accelerated for critical vulnerabilities, reduce exposure.
See clearly. Monthly reports, SDM‑led reviews and LABS insights give lifecycle and licence visibility to plan with data. Partner for outcomes. As a Cisco Gold Provider and Meraki Technology Partner, boxxe owns end‑to‑end resolution, including vendor escalation and hardware RMA where subscribed.
What you get
Everything you need to keep your WAN fast, secure and predictable — delivered as a managed service.
24/7/365 monitoring, event management and incident response
Standard MACs plus advanced policy/routing changes by accredited engineers
Quarterly firmware reviews with accelerated critical patching
Monthly service reporting, SDM‑led quarterly reviews and lifecycle/licence visibility
Vendor escalation and hardware maintenance management where subscribed
We know boxxe Group will always deliver. As a hospital, we're dynamic and sometimes need to act quickly to support transformation. Often time is of the essence. With boxxe Group, we can pick up the phone and they will help... boxxe Group employees are technically sound; they follow best practice and instil confidence. They have good account management and excellent ties with Cisco.
Matthew Poxon
Head of Networks
Mid and South Essex NHS Foundation Trust
It's universally agreed that this was one of our most successful projects of the year. Downtime was minimal and not a single WAN change was reversed, boxxe Group got it right the first time. The smoothness of the transition was amazing, thanks to the technical expertise and planning.
Chris Tyler
Network Manager
ENGIE UK
Understanding both the managed service offering and the automation available in the solution enabled us to spot an opportunity to innovate. Thinking of the people and giving focused training means tangible value today and guaranteed value for tomorrow.
Scott Griffiths
Customer Success Manager
British Heart Foundation
“The work we’ve done around WiserWatts… turning off over a thousand wireless access points overnight is a game changer… the savings made are phenomenal.”
Simon Billington
ICT & Infrastructure Manager
Wrexham County Borough Council
Key partnerships
Our capabilities are strengthened by deep relationships with leading technology providers, ensuring best‑in‑class outcomes for Managed SDWAN.
Recognised accreditations include Cisco Gold Provider, Cisco Meraki Technology Partner, Enterprise Networking Masters and Security Masters.
FAQs
Have questions about how Cisco SDWAN Managed Service works in practice? These FAQs give you clear, straightforward answers to help you make confident, informed decisions.
Pricing depends on estate size, complexity and service scope (e.g., sites, policies, reporting). We reduce total cost through right‑sizing circuits, fewer outages and operational efficiency delivered by our team.
Onboarding is SDM‑led and includes baselining, Service Handbook and alert integrations. Timelines vary by estate size, but the process is structured and repeatable to minimise risk.
Yes. Intelligent traffic steering and application‑aware policies optimise paths across internet and private circuits, improving resilience and performance.
We run quarterly firmware reviews and accelerate updates for critical vulnerabilities, backed by continuous monitoring and governed change control.
Continuous 24/7 monitoring, incident response, standard MACs, monthly reports and SDM‑led quarterly reviews — with vendor escalation and hardware maintenance where subscribed.
Ready to modernise your network with Cisco SDWAN Managed Service?
Free your team from day‑to‑day operations while improving performance, resilience and visibility.
24/7 monitoring and rapid response
Governed change and proactive patching
SDM‑led reporting and continual improvement
Cisco‑accredited expertise end‑to‑end
Speak to an expert today.
Related resources
A Guide to Secure Access Service Edge for the distributed workforce
-WHITEPAPER-
Discover how SASE can unlock the full potential of your distributed workforce, while keeping the network robust and safe from advanced threats faced by remote and hybrid teams.
SD-WAN Use Cases in SASE for Local and Regional Government
-WHITEPAPER-
Uncover the SD-WAN and wider SASE use cases and options available to you and your government workforce, and how they can impact your organisation.
Mid and South Essex NHS Foundation Trust
-CASE STUDY-
We delivered a reliable, scalable, and easy to manage next generation solution which meets the future network demands of the new Foundation.
on your rights under the UK GDPR.