Fortinet Firewall Managed Service is a fully managed service that monitors, supports and maintains your FortiGate environment around the clock. It helps your organisation reduce risk, improve resilience, speed up issue resolution and keep firewall operations governed, visible and easier to manage.
CAE Technology Services Limited is now part of the boxxe Group and we are delighted to welcome you to the boxxe website.
For any queries regarding the acquisition, please read boxxe announces acquisition of CAE Technology Services or contact our Customer Services Team on 0330 236 9429 or via email at letschat@boxxe.com.
For any queries regarding the acquisition, please read boxxe announces acquisition of CAE Technology Services or contact our Customer Services Team on 0330 236 9429 or via email at letschat@boxxe.com.
What is the Fortinet Firewall Managed Service?
Why your organisation needs the Fortinet Firewall Managed Service from boxxe
Firewall environments are now central to business continuity, cyber resilience and regulatory confidence. But many organisations still rely on stretched internal teams, inconsistent processes or reactive support models that leave gaps in coverage.
The result can be higher risk, slower response, poor visibility and rising operational pressure.
Fortinet Firewall Managed Service in detail
Expertly managed FortiGate support for secure, resilient operations
boxxe’s Fortinet Firewall Managed Service is designed for organisations that need dependable, always-on support for their FortiGate environment. It provides continuous monitoring, expert fault response, controlled patching and change management, plus the governance needed to keep your firewall operations secure, stable and visible.
At its core, the service is built to reduce operational complexity. Instead of relying on overstretched internal teams to monitor alerts, assess faults, coordinate vendor escalations and manage routine maintenance, you gain a dedicated managed service backed by a 24x7x365 Network Operations Centre, certified Fortinet specialists and ITIL-aligned service governance.
What the service covers
The service supports the day-to-day operational management of your Fortinet firewall estate, helping you maintain resilience and improve control across key areas such as:
24x7x365 proactive monitoring
Manned event management
Fault analysis and incident assessment
Prompt escalation and resolution support
Scheduled patch management
Emergency vulnerability handling
Controlled configuration changes
Service management, reporting and reviews
Vendor TAC escalation
Hardware maintenance coordination
FortiManager integration where deployed
FortiManager maintenance where deployed
Retention of the last known firewall configuration
This combination helps create a more complete and reliable operational wrap around your environment. It supports not just availability, but security posture, governance and decision-making as well.
How it delivers business value
Many organisations face the same core challenges: limited in-house skills, rising security expectations, patching uncertainty, weak reporting and difficulty maintaining 24/7 cover. This service is designed to solve those issues in a practical, measurable way.
By placing expert monitoring and lifecycle management around your firewall estate, boxxe helps you:
Reduce mean time to resolution for priority incidents
Lower operational overheads and manual effort
Improve patch discipline and reduce risk exposure
Maintain stronger governance over changes
Strengthen visibility through reporting and service reviews
Create a more predictable support model and cost base
The outcome is a firewall environment that is easier to trust, easier to manage and better aligned to business needs.
Service governance and assurance
Strong governance is a key part of the service. boxxe delivers Fortinet Firewall Managed Service using ITIL-aligned processes and ISO-certified frameworks, helping ensure service quality, consistency and transparency.
A dedicated Service Delivery Manager provides oversight across service performance, scheduled reporting and continual improvement activity. This gives your organisation a clearer view of service outcomes and a stronger route for accountability, planning and optimisation.
Delivery process in phases
Phase 1: Service onboarding
We establish the service scope, confirm the supported environment and align service management processes. This creates a clear operational baseline and a controlled start point.
Phase 2: Monitoring and visibility
Our NOC begins continuous monitoring of the FortiGate estate, with manned event management and fault assessment to identify issues quickly and improve response speed.
Phase 3: Operational control
We manage routine support activity including patching, upgrades, changes and incident coordination. This reduces manual effort and improves operational discipline.
Phase 4: Escalation and assurance
Where needed, we handle vendor TAC escalation and coordinate hardware maintenance. This helps keep issue resolution moving and removes administrative burden from your team.
Phase 5: Reporting and continual improvement
Monthly reporting and quarterly service reviews provide insight into service performance, business impact and improvement opportunities, helping the service stay aligned to your needs.
Summary
Expert support
Certified Fortinet specialists and a 24/7 NOC provide dependable monitoring, fault response and lifecycle management across your firewall estate.
Operational confidence
From patching and change control to vendor escalation and reporting, every part of the service is designed to reduce risk and improve resilience.
Human, accountable delivery
With a dedicated Service Delivery Manager and clear governance, you get more than technical cover. You get a responsive partner focused on clarity, service quality and long-term value.
What you get
You get a managed firewall service built to give you clearer control, lower risk and more confidence in day-to-day operations.
What you receive includes:
24x7x365 monitoring by certified Fortinet specialists
Proactive event management and fault assessment
Patch management and emergency vulnerability handling
Structured change management support
Vendor TAC escalation and hardware maintenance coordination
Monthly service reports
Quarterly service reviews
This gives your organisation a clearer operational picture and a stronger foundation for secure, resilient firewall management.
We believe proof matters. Customer feedback and real-world outcomes help show the value of our managed service partnerships.
“The delivery of the UK MNP for Bold Quest 2025 was executed with professionalism and technical precision. The system federated on schedule, met all security requirements, and operated without issue during live execution. The support provided throughout build and deployment was instrumental to the UK’s successful participation.”
Jack Gillum
Assistant Head, International Experimentation, Integrated Warfare Centre
Cyber & Specialist Operations (CSOC)
Verisec has for several years aided UK municipalities with secure logins and solutions. The opportunity to contribute to the University’s digitisation is a great success for us. The new agreement became a reality by the assistance of one of our British partners. We look forward to being able to attract more universities and institutions in the public sector, in both the UK and other countries, in the future.
Johan Henrikson
CEO
Verisec
Strong partner relationships that strengthen delivery
Our service is backed by specialist vendor expertise and strong partner alignment, helping us deliver trusted support, effective escalation and high service standards across your Fortinet environment.
FAQs
Good questions lead to better decisions. These FAQs are here to help you understand how Fortinet Firewall Managed Service works, what to expect and how it can support your organisation’s security and operational goals.
Pricing will depend on the size and complexity of your firewall estate, the level of support required and any related service scope such as FortiManager support.
The value comes from creating a more predictable cost model while reducing the risk of outages, delays and internal resource strain. Rather than carrying the cost of recruiting and retaining specialist firewall skills in-house, you gain access to expert support in a managed service model that is easier to plan around.
The timeline depends on your current environment, service scope and onboarding requirements. In general, the service begins with onboarding and alignment activities to confirm the supported estate, monitoring approach and service processes.
That upfront structure matters because it helps create a cleaner transition, clearer accountability and a more effective service from day one.
Yes. The service is designed to support FortiGate environments and can also integrate with FortiManager where it is already deployed. Where FortiManager is in place, support can include ongoing maintenance as part of the managed service.
This means you do not need to replace your current setup to benefit from stronger monitoring, governance and support.
The service improves security through continuous monitoring, proactive event management, patch support, emergency vulnerability handling and disciplined change control.
Together, these activities help reduce exposure to threats, improve visibility and lower the chance of issues being missed or left unresolved.
It also helps strengthen your overall security posture by ensuring the firewall estate is actively managed rather than simply left to react when something goes wrong.
Support continues throughout the life of the service. That includes 24/7 monitoring, fault analysis, incident response, patch and change support, reporting and regular service reviews.
You also benefit from vendor TAC escalation and hardware maintenance coordination where needed. A dedicated Service Delivery Manager helps maintain oversight and ensures the service stays aligned to performance expectations and improvement priorities.
Yes. The service is well suited to both UK corporate and UK public sector organisations that need stronger resilience, better governance and more predictable firewall operations.
The operational discipline, reporting visibility and risk reduction focus make it relevant for organisations facing tight scrutiny, limited internal capacity or growing security expectations.
Talk to us about our Fortinet Firewall Managed Service
Get expert support to reduce risk, improve resilience and take pressure off your internal team.
24/7 monitoring from certified Fortinet specialists
Stronger patching, change control and governance
Clear reporting and regular service reviews
A trusted partner focused on secure, stable operations
Start building a more resilient firewall service.
Talk to us today.
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