Fortinet SDWAN Managed Service

Take control of secure connectivity with a managed service that keeps your network resilient, visible and always supported.

24x7x365 monitoring and rapid incident response
Stronger resilience and reduced downtime across sites
Proactive patching, governance and change control
Less pressure on internal teams, more time for strategy

Speak to our experts

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Fortinet SDWAN Managed Service

What is the Fortinet SDWAN Managed Service?

Fortinet SDWAN Managed Service is a fully managed service that monitors, supports and governs your FortiGate firewall and SDWAN environment around the clock. It helps organisations improve resilience, strengthen security, reduce operational risk and maintain consistent network performance across distributed sites.

Why choose our solution?

When your network underpins users, services and customer experience, you need more than monitoring. You need a partner that keeps everything controlled, secure and moving.

Skills gaps closed

Finding experienced SDWAN and firewall specialists is hard. Our certified Fortinet engineers give you direct access to the expertise needed to manage risk, maintain performance and avoid costly in-house hiring pressure.

24/7 operational assurance

Slow response times can lead to long outages and frustrated users. Our UK-based NOC provides around-the-clock monitoring, event management and rapid triage to reduce disruption and improve service continuity.

Governed change and patching

Uncontrolled changes and missed updates create security and performance risk. We apply structured change control, proactive patching and scheduled upgrades to keep your environment stable and aligned to best practice.

Clear accountability and reporting

Distributed networks are hard to oversee without the right governance. With scheduled reporting, service reviews and a dedicated Service Delivery Manager, you gain visibility, assurance and a clear path for continual improvement.

Benefits of the .Fortinet SDWAN Managed Service.

Modern organisations rely on secure, high-performing connectivity to keep teams productive, services available and customers supported. When the SDWAN is not actively governed, small issues can quickly turn into bigger operational and security problems.

A managed SDWAN service helps reduce that risk. It gives organisations the specialist oversight, consistent controls and proactive support needed to keep distributed environments running smoothly.

It also creates space for internal teams to focus on transformation, user experience and wider business priorities instead of day-to-day fault handling.

Stronger resilience

Improve service continuity across sites with continuous monitoring, faster triage and more consistent network oversight, helping reduce avoidable downtime and keep critical services available.

Better security posture

Lower exposure to vulnerabilities through timely patching, governed change and closer control of your firewall and SDWAN estate, supporting stronger protection and compliance outcomes.

Greater operational clarity

Gain better visibility into incidents, trends and service health through regular reporting and reviews, making it easier to understand impact and support smarter decision-making.

Faster issue resolution

Reduce mean time to resolve with expert support, proactive event management and clear escalation paths, helping problems get identified and addressed before they escalate.

More internal capacity

Free your in-house teams from routine monitoring, fault handling and upgrade coordination so they can spend more time on strategic priorities and business improvement.

Why your organisation needs the Fortinet SDWAN Managed Service from boxxe

For UK corporate and public sector organisations, connectivity is no longer just an IT concern. It affects service delivery, user experience, compliance and day-to-day resilience.

When SDWAN environments are complex, under-resourced or inconsistently managed, the risks quickly grow. Delays, outages, security gaps and poor visibility all make it harder to deliver with confidence.

Limited specialist resource

Many organisations do not have enough in-house expertise to manage FortiGate firewall and SDWAN environments at the level needed. That can leave teams stretched, reactive and exposed.

Slow incident response

When issues are not identified and triaged quickly, downtime lasts longer, users feel the impact and the business loses time. Fast action is essential in distributed environments.

Patch and vulnerability risk

Missed patches and uncertainty around upgrades can increase security exposure. Without structured oversight, it becomes harder to maintain protection and keep pace with risk.

Configuration drift and change risk

Changes made without strong governance can affect performance, resilience and compliance. Consistent control is vital for stable operations across multiple sites and services.

Lack of visibility and accountability

Without clear reporting and service ownership, it is difficult to understand network health, business impact or where improvement is needed. Decision-makers need confidence backed by evidence.

Featured case studies

Explore featured case studies showing how organisations gain secure, resilient and fully managed connectivity.

^-^{CASE STUDY-}

Adam Smith International

Secure, reliable and scalable IT services for teams operating in some of the world’s most challenging environments.

Read the full case study

^-^{CASE STUDY-}

Saïd Business School

Improved performance, resilience and security to help this higher education institution stay agile, secure and future-ready.

Read the full case study

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CSOC - Bold Quest 2025

Delivering rapid secure network deployment for International Coalition Exercise.

Read the full case study

Fortinet SASE Managed Service in detail

Managed resilience, security and control for your SDWAN environment

Fortinet SDWAN Managed Service is designed for organisations that need secure, resilient and consistently governed connectivity across their FortiGate firewall and SDWAN estate. Rather than leaving internal teams to manage monitoring, patching, changes and fault response alone, boxxe provides a structured managed service built around proactive oversight, technical depth and operational accountability.

At the heart of the service is around-the-clock support from certified Fortinet specialists working within a 24x7x365 Network Operations Centre. This gives customers continuous monitoring and manned event management, helping issues get identified, assessed and acted on quickly. The outcome is faster fault triage, reduced mean time to resolution and better availability across the network.

What the service covers

The service spans the day-to-day and ongoing management needed to keep your SDWAN environment secure, optimised and aligned to best practice. It includes:

24x7x365 proactive monitoring across your FortiGate firewall and SDWAN environment
Manned event management with rapid intervention and escalation
Fault management and assessment to support timely resolution and reduced downtime
Proactive patching and support for emergency vulnerability handling
Structured configuration change management with governance and risk control
SDWAN lifecycle management, including SDWAN rules, performance SLAs, overlay monitoring and service oversight
Scheduled service reporting and regular service reviews
Seamless integration with FortiManager where it is already deployed
Vendor TAC escalation and the coordination of hardware maintenance when needed

This combination of technical management and service governance helps customers move away from reactive support models. Instead, they gain a managed environment that is continuously watched, routinely maintained and supported by clear operational processes.

Why this matters

Organisations often face the same set of challenges. Skilled SDWAN specialists are hard to find. Multi-site environments are difficult to manage consistently. Incident response can be slow. Patching may be uneven. Changes can introduce unnecessary risk. Visibility is often limited, especially when different teams or providers are involved.

Fortinet SDWAN Managed Service addresses those pressures directly. It gives organisations a single managed service that brings together security, performance, governance and support. That means fewer gaps between monitoring and action, fewer delays in escalation and stronger day-to-day control of the environment.

How we deliver the service

Phase 1: Service onboarding and discovery
We establish the operational baseline, understand the current FortiGate and SDWAN estate, confirm support requirements and align governance, access and reporting expectations.

Phase 2: Monitoring and control activation
We bring the environment under active monitoring, set up event management workflows and establish clear escalation routes for incidents, vendor support and hardware issues.

Phase 3: Ongoing service management
We manage patching, change activity, fault assessment, reporting and scheduled reviews through a governed service model aligned to ITIL and ISO-backed processes.

Phase 4: Continual improvement
Through service reviews, reporting insight and expert oversight, we help identify trends, reduce recurring issues and support ongoing optimisation of the SDWAN environment.

Built on proven governance
The service combines Fortinet-certified capability with mature service management. ITIL-aligned governance and ISO-certified processes help provide a predictable, transparent experience for customers who need strong control, clear accountability and consistent outcomes. A dedicated Service Delivery Manager helps maintain service quality, supports communication and drives continual improvement over time.

Summary

Expert support: Certified Fortinet specialists and a 24x7x365 NOC provide the always-on oversight needed to keep your SDWAN environment protected and performing well.

Governed delivery: ITIL-aligned processes, reporting and service reviews create clarity, accountability and confidence for decision-makers.

Human approach: We combine technical excellence with responsive service, clear communication and a genuine focus on helping your organisation operate with less risk and more resilience.

Contents

What you get

You get a fully managed, always-on service that brings clarity, control and expert support to your Fortinet SDWAN environment.

That includes:

24x7x365 monitoring
Manned event management
Fault triage
Patching support
Structured change governance
Regular reporting
Service reviews
Vendor escalation, and
Dedicated service oversight

In practical terms, you receive a service designed to reduce operational burden, improve resilience and give your team greater confidence in the day-to-day health of the network.

Get expert support for your SDWAN

What our customers have to say

We know proof matters when you are choosing a managed service partner. If you would like customer examples or service references for Fortinet SDWAN Managed Service, we can provide these during the sales process.

“The delivery of the UK MNP for Bold Quest 2025 was executed with professionalism and technical precision. The system federated on schedule, met all security requirements, and operated without issue during live execution. The support provided throughout build and deployment was instrumental to the UK’s successful participation.”

Jack Gillum

Assistant Head, International Experimentation, Integrated Warfare Centre

Cyber & Specialist Operations (CSOC)

Strong partnerships that strengthen delivery

Our service is backed by deep technical alignment with Fortinet and supported by mature operational processes.

These relationships help us deliver expert guidance, effective escalation and trusted support across your SDWAN environment.

FAQs

These FAQs are here to answer the practical questions buyers often ask before choosing a managed SDWAN service. If you need more detail on your own environment, we can talk through that with you.

How much does Fortinet SDWAN Managed Service cost?

Pricing depends on the size and complexity of your environment, the number of sites and devices involved, the support scope required and any existing management tooling already in place. We can shape the service around your operational needs, so the best route is a conversation about what you need to protect, manage and improve.

Will this work with our existing Fortinet environment?

Yes. The service is built to support FortiGate firewall and SDWAN environments, including integration with FortiManager where it is already deployed. We work with your existing estate and operating model to create a managed service that improves oversight and control without introducing unnecessary disruption.

What happens when there is an issue or outage?

Your environment is monitored around the clock by our NOC, with manned event management in place to identify and assess issues quickly. We triage faults, manage escalation and work to reduce mean time to resolution, helping minimise disruption and restore service as quickly and safely as possible.

How quickly can the service be put in place?

The timeline depends on the current state of your FortiGate and SDWAN estate, access requirements and the level of onboarding needed. In general, we start by understanding the environment and agreeing service expectations, then move into monitoring, governance and ongoing management in a structured way that supports a smooth transition.

How does the service help with security and compliance?

The service supports stronger security outcomes through proactive monitoring, patching, emergency vulnerability handling and governed configuration change. It also helps improve consistency and visibility, which is important for organisations that need to maintain operational discipline, reduce risk and demonstrate strong control over critical infrastructure.

Do you provide support after onboarding?

Yes. This is an ongoing managed service, not a one-off deployment. We continue to provide monitoring, patching support, change governance, reporting, service reviews and day-to-day operational oversight, giving your organisation long-term support and a clear route to continual improvement.

Talk to us about our Fortinet SDWAN Managed Service

Get expert support that keeps your SDWAN secure, resilient and fully governed, without adding more pressure to your internal team.

24x7x365 monitoring from certified specialists
Faster issue resolution and stronger service continuity
Clear governance, reporting and ongoing accountability
Trusted support built around your operational needs

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Hotjar Ltd	We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. Hotjar is contractually forbidden to sell any of the data collected on our behalf.	This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.
Dotdigital	Dotdigital is a SaaS cross-channel marketing automation platform and services provider that helps brands devise successful, personalized marketing campaigns across multiple channels (e.g. email). Paired with its Microsoft Dynamics 365 CRM integration, boxxe is able to deliver tailored marketing to its customers.	Contact data (such as email address, contact number, name or other contact details), marketing preferences, IP address and usage information (including online navigation data, location data and browser data).
Darktrace	Darktrace’s Security Platform enhances boxxe’s cybersecurity position by providing endpoint protection, cloud security, and email security. Darktrace uses AI-driven tools to detect and respond to potential threats, such as malware, phishing attacks, and insider threats, by continuously monitoring network traffic, user behaviour, and cloud-based resources. It aims to prevent data breaches and minimize cyber risks by identifying and mitigating security threats in real-time.	Contact data (name, email address, user name), devide identifiers (e.g. IP address) and/or mobile identifiers, location data to nearest city, usage information (including tracking or browsing behavior).
Greenhouse	Greenhouse ATS is a cloud-based software that helps companies manage their recruitment processes. It organizes and tracks job applications, resumes, and candidate information. Greenhouse ATS collects applications and stores data about the applicants, such as which source they came from, which role they applied to and where they are in the application process. Greenhouse ATS features applicant tracking, background screening, interview scheduling, and onboarding.	Contact details (name, email address, home address, telephone number) and any special accommodations needed if successful for interview and employment.

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Fortinet SDWAN Managed Service

What is the Fortinet SDWAN Managed Service?

Why choose our solution?

Skills gaps closed

24/7 operational assurance

Governed change and patching

Clear accountability and reporting

Benefits of the .Fortinet SDWAN Managed Service.

Stronger resilience

Better security posture

Greater operational clarity

Faster issue resolution

More internal capacity

Why your organisation needs the Fortinet SDWAN Managed Service from boxxe

Limited specialist resource

Slow incident response

Patch and vulnerability risk

Configuration drift and change risk

Lack of visibility and accountability

Featured case studies

Adam Smith International

Saïd Business School

CSOC - Bold Quest 2025

Fortinet SASE Managed Service in detail

Managed resilience, security and control for your SDWAN environment

What the service covers

Why this matters

How we deliver the service

Summary

What you get

What our customers have to say

Strong partnerships that strengthen delivery

FAQs

How much does Fortinet SDWAN Managed Service cost?

Will this work with our existing Fortinet environment?

What happens when there is an issue or outage?

How quickly can the service be put in place?

How does the service help with security and compliance?

Do you provide support after onboarding?

Talk to us about our Fortinet SDWAN Managed Service

Related resources

5 SASE Use Cases for Enterprise

SDWAN Use Cases in SASE for Local & Regional Government

A Guide to Secure Access Service Edge for the Distributed Workforce

SASE

Why healthcare organisations need SASE for secure patient records

Fortinet