Managed Threat Detection & Response

Close the gap between detection and action with expert eyes on your environment, day and night.

24/7 UK‑based security monitoring
Fast, consistent triage that reduces dwell time
Analyst‑led containment and remediation
Executive‑ready reporting and clear next steps

Speak to a specialist Explore featured case studies

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Managed Threat Detection & Response

What is Managed Threat Detection & Response?

Managed Threat Detection & Response (MTDR) is an always‑on Security Operations service that ingests telemetry from across your estate, triages real risk fast and, with pre‑approved steps, contains and remediates threats—while continuously tuning detections, playbooks and reporting to strengthen your security over time.

Why choose MTDR from boxxe?

Choosing the right MTDR partner means choosing a team that can simplify complexity, strengthen your resilience and stay sharp when threats escalate.

You need more than alerts — you need a service that understands your environment, acts with precision and gives you confidence that every incident is handled the right way, every time. That’s exactly what our approach is built to deliver.

Built to act, not just alert

We don’t just raise tickets. With delegated access and pre‑approved actions, we contain threats at source and verify outcomes, so incidents are resolved quickly and business impact stays low.

24/7 UK‑based analysts you can trust

Round‑the‑clock monitoring and consistent, SLA‑aligned triage mean every alert is handled with speed, clarity and accountability.

Full visibility from any log source

We integrate data from identity, endpoint, network, cloud and SaaS to create one view of risk, exposing what point tools miss and reducing blind spots.

Transparent, executive‑ready reporting

Get clear narratives, evidence and timelines with prioritised actions that help leaders decide quickly and give auditors confidence.

Benefits of MTDR

Outcomes that compound - Attackers move fast. MTDR brings seasoned analysts, proven processes and proactive hunting to spot weak signals early and shut down threats decisively.

Value without the overhead - Gain a proven operating model and a UK‑based team without building your own SOC. Scale coverage as needs change and keep improving month after month.

Faster detection & response

SLA‑aligned triage reduces dwell time and disruption.

Complete visibility

Vendor‑agnostic ingestion correlates activity across your estate.

Consistent containment

Pre‑approved playbooks enable rapid, repeatable remediation.

Actionable reporting

Evidence, timelines and next steps drive confident decisions.

Scalable operating model

Extend your team without hiring or tool complexity.

Why your organisation needs MTDR from boxxe

The threat landscape outpaces most teams. Alert fatigue, limited visibility and after‑hours gaps create risk—and when incidents hit, fragmented communications slow response.

MTDR fills those gaps with unified telemetry, clear ownership and consistent action.

After‑hours exposure

Threats go undetected when teams are offline; MTDR provides continuous cover.

Alert fatigue

Noise hides real incidents; expert triage surfaces what matters.

Limited visibility

Disparate tools mask lateral movement; unified logs reveal it.

Inconsistent response

Varying processes delay containment; playbooks standardise action.

Compliance pressure:

Missing evidence makes audits painful; executive‑ready reports prove control.

Featured case studies

Read our featured case studies to see how we transform technology into real success.

^-^{CASE STUDY-}

CSOC - Bold Quest 2025

Delivering rapid secure network deployment for International Coalition Exercise.

Read the full case study

^-^{CASE STUDY-}

Saïd Business School

Improved performance, resilience and security to help this higher education institution stay agile, secure and future-ready.

Read the full case study

^-^{CASE STUDY-}

Rugby Football League

Improved performance, resilience and security to help this higher education institution stay agile, secure and future-ready.

Read the full case study

MTDR - In detail

A Security Operations Centre service designed to detect, contain and improve—continuously

What the service includes

MTDR combines 24/7/365 monitoring, rapid triage and analyst‑led response with vendor‑agnostic log integration across on‑prem, cloud and SaaS environments. You gain proactive threat hunting, clear stakeholder communications and executive‑ready reporting. The service is delivered by UK‑based security analysts who operate as an extension of your team, aligned to your governance and goals.

How the service works

Understand: Identify risk across systems, users and data, then baseline posture and blind spots.
Design: Define a tailored operating model—playbooks, roles, reporting cadence and governance alignment.
Protect: Ingest logs from any source to achieve full visibility; consistent triage reduces noise and surfaces real risk.
Respond: Investigate, contain and remediate with delegated access and pre‑approved steps; coordinate stakeholders and vendors with plain‑English updates.
Improve: Tune detection rules and playbooks based on trends and service reviews to strengthen defences over time.

Operating principles

Proactive threat hunting to uncover malicious activity that evades regular detections.
Enterprise‑grade platforms underpin collection, analytics and automation.
Reliable delivery & transparent reporting provide evidence, timelines and prioritised actions.
Tailored to your risk so outcomes align with your environment and objectives.

Delivery process

Discover & Baseline: Map telemetry sources, risks and success measures.
Design & Align: Finalise operating model, playbooks and reporting.
Onboard & Integrate: Connect log sources (identity, endpoint, network, apps) and establish correlation.
Run & Respond: 24/7 monitoring, SLA‑aligned triage, investigation, containment and remediation.
Review & Improve: Regular reviews, trend analysis and tuning for measurable, continuous improvement.

Technology options

Our SOC services are powered by Microsoft Sentinel and Sumo Logic, enabling rapid onboarding, scalable analytics, automation and deep integrations across modern estates. We maintain Gold Partner status with both vendors.

Summary

Detect sooner

24/7 UK‑based analysts ingest and correlate telemetry from any source to surface real risk fast.

Act faster

With pre‑approved steps, we contain and remediate incidents, then verify outcomes and report with clear evidence, timelines and next actions.

Improve continuously

Reviews, tuning and proactive hunting strengthen defences month after month—giving you a proven operating model without SOC build cost.

Built around you

We work as an extension of your team, aligned to your governance and goals, with executive‑ready reporting that stakeholders trust.

Contents

What you get

An always‑on SOC capability that scales with your organisation, delivered by UK‑based analysts and powered by leading SIEM platforms.

24/7 monitoring, investigation and incident management aligned to agreed SLAs
Vendor‑agnostic log ingestion and correlation across on‑prem, cloud and SaaS
Pre‑approved containment and remediation with clear stakeholder communications
Executive‑ready reports with evidence, timelines and prioritised actions
Proactive threat hunting and regular service reviews for continuous improvement

Speak to an MTDR specialist

What our customers have to say

Real‑world experiences help demonstrate the impact of MTDR—how it improves visibility, strengthens response and builds confidence across organisations.

“The delivery of the UK MNP for Bold Quest 2025 was executed with professionalism and technical precision. The system federated on schedule, met all security requirements, and operated without issue during live execution. The support provided throughout build and deployment was instrumental to the UK’s successful participation.”

Jack Gillum

Assistant Head, International Experimentation, Integrated Warfare Centre

Cyber & Specialist Operations (CSOC)

"SaÏd Business School see boxxe as an extension to their own company. And one of the things we've tried to instill, is that as a managed service partner, we would like boxxe to look after our network, as if it were their own. We trust and empower boxxe to do that and the partnership works really well with that foundation in place."

Mark Bramwell

CIO

SaÏd Business School

The RFL has been working with the boxxe Group for around six years. As well as managing the Mimecast relationship, boxxe assists the RFL with other IT infrastructure requirements. The relationship is really good overall, and they’re always willing to help us.

We also find they’re competitive on price, every time. They are transparent and open, and will hold their hands up if something’s gone wrong. Together, the boxxe Group and Mimecast make it really easy for us to secure and manage all our email communications.

Matthew Dews

Head of Technology

Rugby Football League

Key strategic partnerships

We deliver MTDR on industry‑leading platforms and strong vendor relationships that accelerate value.

FAQs

Security decisions come with questions, and the right answers build confidence. These FAQs address the most common concerns we hear from organisations looking for reliable, round‑the‑clock protection—helping you understand exactly how MTDR works, what to expect and how we support you at every step.

What does onboarding involve and how long does it take?

Onboarding covers discovery and design, followed by integration of log sources and initial tuning. Timelines depend on scope and number of sources. We prioritise full visibility and SLA‑aligned triage from day one.

Can you work with our existing tools?

Yes. We’re vendor‑agnostic and integrate logs from any source, including Microsoft Sentinel and Sumo Logic, to create a single view across your estate.

Who responds to incidents and what access do they have?

UK‑based analysts investigate, contain and remediate using delegated access and pre‑approved steps, keeping stakeholders informed with plain‑English updates.

How will leadership see value?

Through executive‑ready reporting with clear narratives, evidence, timelines and prioritised actions—plus regular service reviews that drive measurable improvement.

Do you provide proactive threat hunting?

Yes. We proactively hunt for activity that evades regular detections to reduce risk and shorten dwell time.

Secure your organisation with Managed Threat Detection & Response

Put expert analysts on your side 24/7 for faster detection, decisive response and continuous improvement.

24/7 UK‑based monitoring and SLA‑aligned triage
Full‑estate visibility from any log source
Analyst‑led containment, remediation and executive‑ready reporting

Speak to an MTDR specialist.

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Google	We use Google Analytics (GA4) cookies to collect data about the visitors to the site which includes the number of visitors, session duration, pages visited during the session etc. and whether visitors return. Google Analytics will assign a unique “ID” to a user of the boxxe website at the point they register an account with us for the purpose of tracking their activity on the boxxe website. This information is anonymous and cannot be used to identify you personally unless you end up becoming a boxxe customer. Google Analytics cannot use the ID to work out who you are.	Device’s IP address (processed during your session and stored in a de-identified form) geographic location (country only), and the preferred language used to display our website. Google Analytics stores this information on our behalf in a pseudonymized user profile.
Hotjar Ltd	We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. Hotjar is contractually forbidden to sell any of the data collected on our behalf.	This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.
Dotdigital	Dotdigital is a SaaS cross-channel marketing automation platform and services provider that helps brands devise successful, personalized marketing campaigns across multiple channels (e.g. email). Paired with its Microsoft Dynamics 365 CRM integration, boxxe is able to deliver tailored marketing to its customers.	Contact data (such as email address, contact number, name or other contact details), marketing preferences, IP address and usage information (including online navigation data, location data and browser data).
Darktrace	Darktrace’s Security Platform enhances boxxe’s cybersecurity position by providing endpoint protection, cloud security, and email security. Darktrace uses AI-driven tools to detect and respond to potential threats, such as malware, phishing attacks, and insider threats, by continuously monitoring network traffic, user behaviour, and cloud-based resources. It aims to prevent data breaches and minimize cyber risks by identifying and mitigating security threats in real-time.	Contact data (name, email address, user name), devide identifiers (e.g. IP address) and/or mobile identifiers, location data to nearest city, usage information (including tracking or browsing behavior).
Greenhouse	Greenhouse ATS is a cloud-based software that helps companies manage their recruitment processes. It organizes and tracks job applications, resumes, and candidate information. Greenhouse ATS collects applications and stores data about the applicants, such as which source they came from, which role they applied to and where they are in the application process. Greenhouse ATS features applicant tracking, background screening, interview scheduling, and onboarding.	Contact details (name, email address, home address, telephone number) and any special accommodations needed if successful for interview and employment.

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Ireland	Hotjar	Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018 https://www.hotjar.com/legal/support/dpa/
USA	Stripe Inc	In order to facilitate online payments through boxxe’s ecommerce portal, where applicable, Stripe may Process Payment Account Details, bank account details, billing/shipping address, name, date/time/amount of transaction, device ID, email address, IP address/location, order ID, payment card details, tax ID/status, unique customer identifier, identity information including government issued documents (e.g., national IDs, driver’s licenses and passports).	UK Data Transfer Addendum https://stripe.com/gb/legal/dpa
EEA	Dotdigital	Boxxe will provide certain information about its customers to Dotdigital in order for it to be able to provide automated marketing services that are tailored to its specific customer interests.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018. https://dotdigital.com/terms/data-processing-agreement/
Ireland/EEA/USA	Greenhouse	Data will primarily be stored at rest in Greenhouse’s Silos - EU-Central-1 (Frankfurt) and EU-West-1 (Ireland) for disaster recovery. Data will only be transferred to and from Greenhouse servers in the EU and the US for essential business activities, including technical support, sub-processor services, and others as outlined in the Greenhouse DPA (data processing agreement).	Legal – Data processing addendum \| Greenhouse

Access to a copy of your personal data	The right to be provided with a copy of your personal data
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Data portability	The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
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The right to withdraw consents	If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time You may withdraw consents by emailing ecommerce@boxxe.com. Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn

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Managed Threat Detection & Response

What is Managed Threat Detection & Response?

Why choose MTDR from boxxe?

Built to act, not just alert

24/7 UK‑based analysts you can trust

Full visibility from any log source

Transparent, executive‑ready reporting

Benefits of MTDR

Faster detection & response

Complete visibility

Consistent containment

Actionable reporting

Scalable operating model

Why your organisation needs MTDR from boxxe

After‑hours exposure

Alert fatigue

Limited visibility

Inconsistent response

Compliance pressure:

Featured case studies

CSOC - Bold Quest 2025

Saïd Business School

Rugby Football League

MTDR - In detail

A Security Operations Centre service designed to detect, contain and improve—continuously

What the service includes

How the service works

Operating principles

Delivery process

Technology options

Summary

Detect sooner

Act faster

Improve continuously

Built around you

What you get

What our customers have to say

Key strategic partnerships

FAQs

What does onboarding involve and how long does it take?

Can you work with our existing tools?

Who responds to incidents and what access do they have?

How will leadership see value?

Do you provide proactive threat hunting?

Secure your organisation with Managed Threat Detection & Response

Related resources

Staying a step ahead of cyber threats

Beware The Gap In Your Backups That Many Organisations Fail To Address

Cloud, Cybersecurity, or AI: What's driving workplace priorities in 2025?