IT Infrastructure Management Services provide expert, end‑to‑end management of your physical hardware, hybrid infrastructure and cloud platforms. We plan, monitor, optimise and report across your estate, delivering round‑the‑clock visibility, rapid incident response and structured change management to minimise disruption and reduce risk.
CAE Technology Services Limited is now part of the boxxe Group and we are delighted to welcome you to the boxxe website.
For any queries regarding the acquisition, please read boxxe announces acquisition of CAE Technology Services or contact our Customer Services Team on 0330 236 9429 or via email at letschat@boxxe.com.
For any queries regarding the acquisition, please read boxxe announces acquisition of CAE Technology Services or contact our Customer Services Team on 0330 236 9429 or via email at letschat@boxxe.com.
What are IT Infrastructure Management Services?
IT Infrastructure Management Services
Why choose us?
You need certainty, visibility and time back. Our UK‑based team combines proven processes and top‑tier vendor expertise to keep infrastructure available, secure and cost‑efficient.
Relieve overburdened teams
When day‑to‑day operations consume your specialists, optimisation stalls. We take on the heavy lifting across on‑premises, hybrid and cloud, so your internal teams can focus on transformation and customer outcomes.
Featured case studies
See how we help organisations improve performance, resilience, scalability and operational efficiency through hybrid infrastructure modernisation.
-CASE STUDY-
UK Central Government
Successfully developing the technology strategy, IT infrastructure and end-user computing solution for this newly formed public body.
-CASE STUDY-
Russell Group University
Improved security, and stopping unauthorised user access to sensitive data with Freja eID.
IT Infrastructure Management Services, explained
Comprehensive, proactive operations across on‑premises, hybrid and cloud
Our service unburdens your teams by shifting day‑to‑day management of physical, virtual and cloud platforms to UK‑based specialists. We provide a single accountable partner for monitoring, incident response, capacity management, optimisation and reporting, all backed by industry‑leading Service Level Agreements. Through cutting‑edge toolsets, we map and monitor your estate 24x7 to identify risks and performance issues early, and we schedule maintenance in agreed windows to minimise disruption to your users.
Operational excellence with ITIL best practice
We operate within a robust ITIL framework that standardises incident, problem and change management. Changes are fully documented, reviewed and approved before implementation, with back‑out plans defined to protect service stability. This discipline reduces risk, increases auditability and ensures consistent outcomes across your platforms.
Aligned Service Delivery & clear reporting
You are aligned a dedicated Service Delivery Manager as your operational point of contact. They conduct regular service reviews, present reporting to demonstrate SLA compliance, and track continual improvement activities aligned to your priorities. This governance layer provides assurance, improves stakeholder confidence and ensures the service evolves with your organisation.
Capacity, performance & optimisation
We proactively track utilisation and performance trends to keep environments available and responsive. Capacity forecasting anticipates demand, enabling timely adjustments that avoid bottlenecks and overspend. Continual improvement is embedded, with recommendations to optimise configuration, processes and tooling so your infrastructure keeps pace with business needs.
SLA‑backed support with rapid P1 response
From business hours to 24x7 coverage, we deliver ticket‑led incident resolution to minimise service interruptions. Priority 1 incidents are handled out of hours by experienced 3rd‑line engineers, restoring critical services quickly and safeguarding productivity for first users the next morning.
Delivery methodology
Discover & Baseline – Map platforms and critical workloads; confirm SLAs, maintenance windows and governance expectations; establish reporting cadence.
Stabilise & Monitor – Implement 24x7 monitoring, alerting and dashboards; address immediate risks; define incident and change workflows.
Optimise & Forecast – Analyse capacity and performance; recommend right‑sizing and configuration changes; set improvement backlog and metrics.
Govern & Improve – Run service reviews; provide evidence of SLA compliance; refine processes; deliver continual improvement aligned to business priority.
Evolve & Scale – Support new workloads and platforms; adapt coverage and tooling; ensure the service grows with demand and technology change.
Summary
Assurance that matters – SLA‑backed, UK‑based 3rd‑line support protects availability and reduces downtime.
Visibility you can act on – 24x7 monitoring across your estate highlights risks early and informs confident decisions.
Optimisation built in – Capacity and performance management align resources to demand, controlling costs and boosting efficiency.
Governed for compliance – ITIL‑aligned change management documents, reviews and approves changes to maintain stability.
Human partnership – An aligned Service Delivery Manager provides clear reporting, accountability and continual improvement, so your infrastructure keeps pace with your organisation’s goals.
What you get
Governed operations
You gain a proactive, governed operations service for your entire infrastructure that includes:
24x7 monitoring
SLA‑backed incident response
ITIL‑aligned change management
Capacity and performance optimisation, and
A dedicated Service Delivery Manager who provides regular reviews and transparent reporting
The outcome?
Improved reliability
Clear visibility
Controlled costs, and
More time for strategic initiatives
FAQs
Find answers to commonly asked questions about how we can work for you.
We offer coverage from business hours through to full 24x7, with industry‑leading SLAs. Priority 1 incidents are handled by UK‑based 3rd‑line engineers out of hours to restore critical services quickly and reduce unplanned downtime.
Yes. The service spans physical infrastructure, hybrid platforms and cloud workloads. We use cutting‑edge monitoring and reporting to provide consistent visibility and control across your entire estate.
Routine tasks and maintenance are scheduled within agreed windows. All changes follow an ITIL‑aligned process, with documentation, review and approval before implementation to reduce risk and business impact.
We proactively manage capacity and performance, forecasting demand and recommending right‑sizing and optimisation. Continual improvement ensures resources are aligned to outcomes, improving utilisation and spend efficiency.
You’ll be aligned a Service Delivery Manager who provides regular reviews and clear reporting. This shows SLA compliance, tracks improvement actions, and keeps the service aligned to your priorities.
Organisations trust us to keep their infrastructure running efficiently, securely and reliably across physical, hybrid and cloud environments. Here's what they have to say about the value of our services.
boxxe has been responsive, open and collaborative. Management of the projects has been very good, with flexibility and agility. We really get the impression that the core team in boxxe really cares about delivering a good service to us.
Employee
Organisation Representative
UK Central Government
Digital Preservation is the technological challenge to protect through its data the heritage, cultural references or history of an organisation, industry or nation.
Whether that be its science, innovations, inventions, art or records, these are projects of huge importance.
James Melhuish
Strategic Lead for Digital Preservation
boxxe
Verisec has for several years aided UK municipalities with secure logins and solutions. The opportunity to contribute to the University’s digitisation is a great success for us. The new agreement became a reality by the assistance of one of our British partners. We look forward to being able to attract more universities and institutions in the public sector, in both the UK and other countries, in the future.
Johan Henrikson
CEO
Verisec
Key strategic partnership
Ready to strengthen your IT with IT Infrastructure Management Services?
Get reliable, secure operations, clearer visibility and lower risk — delivered by UK‑based experts.
24x7 monitoring and rapid P1 response
SLA‑backed support and ITIL‑aligned change management
Transparent reporting and continual improvement
Optimised performance, capacity and spend
Speak to our team today.
Related resources
Read more about our services and solutions, and see how we transform technology into real success.
-CASE STUDY-
Thirteen Group
Ensuring platform stability with an upgraded virtualized infrastructure for better performance, stability and security for their digital infrastructure.
-CASE STUDY-
Fulham Football Club
Delivering secure, high-performance digital infrastructure to modernise their tech environment, supporting matchday operations, staff productivity and the fan experience.
-GUIDE-
Digital Preservation
Protect your high-value data. Find out what to consider and why it matters.