Managed Microsoft Virtualisation Service

Keep Microsoft Hyper-V stable, secure and under control – without stretching your internal team

Improve uptime and resilience
Reduce operational and security risk
Gain clear platform visibility
Free IT teams for strategic work

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Managed Microsoft Virtualisation Service

What is our Managed Microsoft Virtualisation Service

Managed Microsoft Virtualisation Service is boxxe’s tiered managed service for Microsoft Hyper-V platforms. It combines monitoring, incident response, patching, capacity planning, change support and service governance through a 24/7 UK-based service centre.

Why choose our solution?

Choose boxxe when you need trusted Microsoft Hyper-V support with clear service tiers, proven governance and experienced people who can reduce pressure on your team.

Clear tiered support

Flexible service levels make it easy to choose the right balance of monitoring, proactive support and operational ownership for your estate.

UK-based 24/7 service centre

Our service centre gives organisations confidence that critical Hyper-V platforms are covered beyond standard business hours.

Certified technical expertise

boxxe combines certified Microsoft engineers with proven service management processes to support stable, secure and well-managed virtual platforms.

Recognised standards and governance

Our SDI-certified service desk, ISO certifications, Cyber Essentials Plus and 96% managed services customer satisfaction help build confidence in delivery.

The benefits of a Managed Microsoft Virtualisation Service

A managed virtualisation service helps organisations keep Microsoft Hyper-V environments stable, resilient and easier to control as estates grow.

It gives IT leaders a practical way to reduce operational risk, improve visibility and release internal teams from routine platform management.

Improved uptime and resilience

Regular oversight, incident response and lifecycle activity help reduce the risk of avoidable disruption across critical virtual environments.

Lower operational risk

Defined support, controlled change and predictable patching help reduce security concerns, upgrade risk and day-to-day operational uncertainty.

Greater platform visibility

Monitoring, reporting and capacity insight help teams understand health, performance and future requirements before issues become urgent.

More time for strategic priorities

Reducing firefighting and routine platform workload helps internal IT teams focus on transformation, service improvement and higher-value work.

Scalable service control

A tiered managed service can adapt as platform criticality, business dependency and appetite for operational ownership change.

Why your organisation needs a Managed Microsoft Virtualisation Service from boxxe

Microsoft Hyper-V remains central to many infrastructure strategies. As estates scale, the risk of outages, security gaps, unclear ownership and reactive firefighting increases.

Managed support helps keep platforms stable, governed and aligned to business needs.

Business-critical downtime

If your Hyper-V platform fails, services can stop. Managed monitoring, incident response and escalation reduce the risk of prolonged disruption.

Security and patching exposure

Delayed updates and inconsistent patching increase risk. A governed service helps make updates more controlled, predictable and aligned to business tolerance.

Operational ownership gaps

When responsibilities are unclear, issues can fall between teams. A tiered model makes roles, coverage and accountability easier to define.

Limited capacity and specialist skills

Internal teams may not have enough time or Hyper-V expertise. Managed service support adds specialist capability while reducing pressure on your people.

Poor visibility of platform health

Without insight, capacity and lifecycle issues can build quietly. Reporting and reviews help you plan, prioritise and act with confidence.

Managed Microsoft Virtualisation Service - In detail

Structured Microsoft Hyper-V management that scales with your needs

boxxe’s Managed Microsoft Virtualisation Service gives organisations a structured way to manage Microsoft Hyper-V environments with the right balance of visibility, support and operational ownership. It is designed for organisations that depend on Microsoft virtualisation but need stronger control, clearer governance and dependable technical support.

The service is delivered through a clear tiered model. Entry-level support focuses on monitoring and visibility, helping customers understand what is happening across their estate while they retain responsibility for fixes and changes. More advanced levels add proactive management, incident response, regular patching, change support and full operational ownership where required.

All tiers are delivered through boxxe’s UK-based 24/7 service centre and supported by certified technical engineers. The service includes monitoring, incident response, event and alert handling, standard change support, problem management, capacity management and forecasting, service delivery management, patching and updates, technical reviews and support for non-standard changes depending on the chosen tier.

Choose the right level of responsibility

Monitoring and visibility
For organisations that want to see what is happening in their Hyper-V estate while keeping operational responsibility in-house. This level provides monitoring, alert visibility, guidance and service reporting.
Proactive support and stabilisation
For organisations that want help reducing outage and upgrade risk. This level adds enhanced monitoring, proactive event triage, incident support, change support, capacity management, patching, reporting and technical reviews.
Full operational ownership
For business-critical or higher-risk environments where customers want boxxe to take greater day-to-day responsibility. This level includes wider 24x7 incident coverage, more change support, regular patching, reporting, service reviews and major release support.

How we deliver the service

Understand the estate
We establish the level of support required, the current operational model and the level of risk your organisation wants to transfer.

Set the service model
We align the right tiered service level to your needs, defining coverage, reporting, change support, patching cadence and service governance.

Manage and monitor
We provide monitoring, alert handling, incident response and service activity through our UK-based service centre and certified engineering teams.

Review and improve
We use service reporting, technical reviews, capacity insight and lifecycle planning to support continuous improvement and future decision-making.

The service is underpinned by recognised standards and proven service management. boxxe delivers through an SDI-certified service desk and operates to ISO 9001, ISO 27001, ISO 45001 and ISO 14001 standards. The service is also supported by Cyber Essentials Plus certification and a 96% customer satisfaction score across managed services.

boxxe is a Microsoft Solutions Partner with certified Microsoft engineers across managed service operations. The service covers Microsoft Hyper-V and related server and storage technologies including Dell PowerEdge Servers, HPE ProLiant Servers, Dell mid-range storage and HPE mid-range storage.

Summary

Expert support

Managed Microsoft Virtualisation Service gives you certified Microsoft expertise, structured service management and dependable UK-based coverage for Microsoft Hyper-V.

Less pressure

We help reduce firefighting, patching risk and ownership gaps so your IT team can focus on strategic priorities.

Greater confidence

With clear tiers, strong governance, recognised accreditations and proven managed service delivery, boxxe helps you keep virtual platforms stable, secure and ready for what your organisation needs next.

Contents

What you get

A managed service model matched to your organisation’s risk, workload criticality and internal capacity

A tiered support model matched to your needs
Monitoring and platform visibility
Incident response and alert handling
Change management support where included
Capacity management and forecasting where included
Service reporting and reviews
Patching, updates and lifecycle management where included
Access to UK-based service teams and certified technical engineers

Speak to our team today

FAQs

Choosing a managed service should feel clear, practical and low risk. These FAQs answer common questions about scope, support and how the service helps your organisation stay in control.

Which service tier is right for us?

The right level depends on how much responsibility you want to retain and how critical the environment is to your organisation. Some customers need visibility only, while others need proactive support, regular patching, change support or fuller operational ownership for higher-risk platforms.

How does the service reduce risk during patching and updates?

The service brings structure and governance to lifecycle management. Depending on the tiered service level selected, patching and updates can be handled on a planned cadence to make change more predictable, reduce disruption risk and support stronger operational control.

Will this replace our internal IT team?

No. The service is designed to support your internal team, reduce pressure and provide the right level of ownership where needed. Depending on the tier, your team can retain responsibility, share operational control or transfer full platform ownership to boxxe.

Can you support us outside business hours?

Yes. The service is delivered through boxxe’s UK-based 24/7 service centre. Coverage depends on the tiered service level selected, with support available for priority incidents where the chosen level includes out-of-hours response.

What technologies are covered?

The source material identifies Microsoft Hyper-V as the core platform. It also lists Dell PowerEdge Servers, HPE ProLiant Servers, Dell mid-range storage including PowerVault, SC, Unity and PowerStore and HPE mid-range storage including MSA, Nimble and Alletra.

How will we know the service is performing?

Reporting and review cadence depends on the tiered service level selected. Service reporting, technical reviews and service reviews can provide clearer visibility of platform health, activity, performance and future requirements.

Key partners

Our strategic partnerships ensure every solution is built on proven, enterprise-grade virtualisation, server and storage technologies.

What our customers have to say

It's not just about the price, it's about the service and ideas they bring to the table. We established that the boxxe Group was going to be a strong partner because they cared about our business and it clearly wasn’t just about how much they could charge us.

Clearly, this 1^st and 2^nd line support has been massive, enabling us now to be so much more proactive and develop the business. I see the boxxe Group as a part of the team and, for us, that is hugely important and pivotal. I would quite happily recommend them to any associates and people that I work with because I trust them.

The service I had from the boxxe Group, in a nutshell, has been brilliant and I wouldn’t be saying that unless I believed in it and genuinely felt it.

Jonathan Stump

CEO

Mick George

We have had excellent support from boxxe for many years. All the work done has been in accordance with MOD requirement, hence ensuring we maintain the required accreditations for MOD Contracts.

Julian Floyd

Systems and IT Manager

ECS

Talk to us about Managed Microsoft Virtualisation Service

Stabilise your Hyper-V platform, reduce operational risk and give your IT team more time for the work that moves your organisation forward.

UK-based 24/7 service centre
Certified Microsoft engineers
Flexible tiered service model
Strong governance, reporting and service standards

Tell us what you need and we’ll help you choose the right level of Hyper-V support.

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What we use your personal data for	Our reasons
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Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended	Depending on the circumstances: — your consent as gathered by the separate cookies tool on our website]—see ‘Cookies and other tracking technologies’ below — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent you may withdraw it at any time by clearing your cookie settings and rejecting when you revisit our website (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
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Statistical analysis to help us understand our customer base	For our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Updating and enhancing customer records	Depending on the circumstances: — to perform our contract with you or to take steps at your request before entering into a contract — to comply with our legal and regulatory obligations — where neither of the above apply, for our legitimate interests, e.g., making sure that we can keep in touch with our customers about existing orders and new products
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Marketing our services to existing and former customers	For our legitimate interests, i.e., to promote our business to existing and former customers. See Marketing below for further information
The audit of our ISO certifications (to the extent not covered by ‘activities necessary to comply with legal and regulatory obligations’ above)	For our legitimate interests, i.e., to maintain our accreditations so we can demonstrate we operate at the highest standards
To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. In such cases information will be anonymised where possible and only shared where necessary	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e., to protect, realise or grow the value in our business and assets

Recipient	Processing operation (use) by recipient	Relevant categories of personal data transferred to recipient
Google	We use Google Analytics (GA4) cookies to collect data about the visitors to the site which includes the number of visitors, session duration, pages visited during the session etc. and whether visitors return. Google Analytics will assign a unique “ID” to a user of the boxxe website at the point they register an account with us for the purpose of tracking their activity on the boxxe website. This information is anonymous and cannot be used to identify you personally unless you end up becoming a boxxe customer. Google Analytics cannot use the ID to work out who you are.	Device’s IP address (processed during your session and stored in a de-identified form) geographic location (country only), and the preferred language used to display our website. Google Analytics stores this information on our behalf in a pseudonymized user profile.
Hotjar Ltd	We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. Hotjar is contractually forbidden to sell any of the data collected on our behalf.	This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.
Dotdigital	Dotdigital is a SaaS cross-channel marketing automation platform and services provider that helps brands devise successful, personalized marketing campaigns across multiple channels (e.g. email). Paired with its Microsoft Dynamics 365 CRM integration, boxxe is able to deliver tailored marketing to its customers.	Contact data (such as email address, contact number, name or other contact details), marketing preferences, IP address and usage information (including online navigation data, location data and browser data).
Darktrace	Darktrace’s Security Platform enhances boxxe’s cybersecurity position by providing endpoint protection, cloud security, and email security. Darktrace uses AI-driven tools to detect and respond to potential threats, such as malware, phishing attacks, and insider threats, by continuously monitoring network traffic, user behaviour, and cloud-based resources. It aims to prevent data breaches and minimize cyber risks by identifying and mitigating security threats in real-time.	Contact data (name, email address, user name), devide identifiers (e.g. IP address) and/or mobile identifiers, location data to nearest city, usage information (including tracking or browsing behavior).
Greenhouse	Greenhouse ATS is a cloud-based software that helps companies manage their recruitment processes. It organizes and tracks job applications, resumes, and candidate information. Greenhouse ATS collects applications and stores data about the applicants, such as which source they came from, which role they applied to and where they are in the application process. Greenhouse ATS features applicant tracking, background screening, interview scheduling, and onboarding.	Contact details (name, email address, home address, telephone number) and any special accommodations needed if successful for interview and employment.

Recipient country	Recipient	Processing operation (use) by recipient	Lawful safeguard
Ireland	Hotjar	Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018 https://www.hotjar.com/legal/support/dpa/
USA	Stripe Inc	In order to facilitate online payments through boxxe’s ecommerce portal, where applicable, Stripe may Process Payment Account Details, bank account details, billing/shipping address, name, date/time/amount of transaction, device ID, email address, IP address/location, order ID, payment card details, tax ID/status, unique customer identifier, identity information including government issued documents (e.g., national IDs, driver’s licenses and passports).	UK Data Transfer Addendum https://stripe.com/gb/legal/dpa
EEA	Dotdigital	Boxxe will provide certain information about its customers to Dotdigital in order for it to be able to provide automated marketing services that are tailored to its specific customer interests.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018. https://dotdigital.com/terms/data-processing-agreement/
Ireland/EEA/USA	Greenhouse	Data will primarily be stored at rest in Greenhouse’s Silos - EU-Central-1 (Frankfurt) and EU-West-1 (Ireland) for disaster recovery. Data will only be transferred to and from Greenhouse servers in the EU and the US for essential business activities, including technical support, sub-processor services, and others as outlined in the Greenhouse DPA (data processing agreement).	Legal – Data processing addendum \| Greenhouse

Access to a copy of your personal data	The right to be provided with a copy of your personal data
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Erasure (also known as the right to be forgotten)	The right to require us to delete your personal data—in certain situations
Restriction of use	The right to require us to restrict use of your personal data in certain circumstances, e.g. if you contest the accuracy of the data
Data portability	The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
To object to use	The right to object: at any time to your personal data being used for direct marketing (including profiling in certain other situations to our continued use of your personal data, e.g. where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims
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Managed Microsoft Virtualisation Service

What is our Managed Microsoft Virtualisation Service

Why choose our solution?

Clear tiered support

UK-based 24/7 service centre

Certified technical expertise

Recognised standards and governance

The benefits of a Managed Microsoft Virtualisation Service

Improved uptime and resilience

Lower operational risk

Greater platform visibility

More time for strategic priorities

Scalable service control

Why your organisation needs a Managed Microsoft Virtualisation Service from boxxe

Business-critical downtime

Security and patching exposure

Operational ownership gaps

Limited capacity and specialist skills

Poor visibility of platform health

Managed Microsoft Virtualisation Service - In detail

Structured Microsoft Hyper-V management that scales with your needs

Choose the right level of responsibility

How we deliver the service

Summary

Expert support

Less pressure

Greater confidence

What you get

A managed service model matched to your organisation’s risk, workload criticality and internal capacity

FAQs

Which service tier is right for us?

How does the service reduce risk during patching and updates?

Will this replace our internal IT team?

Can you support us outside business hours?

What technologies are covered?

How will we know the service is performing?

Key partners

What our customers have to say

Talk to us about Managed Microsoft Virtualisation Service

Hybrid infrastructure resources

ECS

Mick George

VMware by Broadcom