IT Lifecycle Management, IT Asset Lifecycle Services & Solutions

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Elevate your IT Lifecycle Management with boxxe

At boxxe, we understand that efficient IT lifecycle management is the cornerstone of a productive, collaborative, and innovative workplace. From onboarding new hires to offboarding departing employees, we manage every detail to keep your operations running smoothly.

The Challenges of Poor IT Lifecycle Management

When IT lifecycle management is neglected, the ripple effects can be disastrous. Here’s what your organisation might face:

Interruption and disruption: Inefficient processes halt workflows, causing frustration and dissatisfaction.
Fragmented teams: Poorly managed transitions fracture teams, impede communication, and stall projects.
Service levels drop: Inadequate management diminishes service quality, dampening motivation and collaboration.
Resource waste: Mismanagement leads to wasted time, money, effort, energy, talent, and increased environmental impact from improper disposal of IT assets.

88%

Did you know that 88% of new starters experience IT issues on day one, and up to 20% of staff turnover occurs within the first 45 days, costing companies valuable resources?

Proper lifecycle management eliminates these issues, ensuring smooth transitions and boosting productivity.

boxxe’s comprehensive Lifecycle Management Services

Our lifecycle services are designed to tackle these challenges head-on, delivering:

Faster onboarding and better retention: Get new hires productive from day one, improving retention rates and overall satisfaction.

Improved user experience: Smooth transitions and efficient management create a satisfying user experience.

Clear access control and robust compliance: Adhere to best practices for data security and compliance.

Cost and time savings: Streamlined processes save time and money, letting your team focus on what matters.

Improved customer service and seamless delivery: Efficient IT management ensures uninterrupted collaboration and excellent service.

Schedule your no-obligation IT strategy assessment today and discover how boxxe can transform your IT lifecycle management.

Discover how boxxe can transform your IT lifecycle management

Schedule your no-obligation IT strategy assessment

Let’s begin with a discovery call to discuss your IT and business goals. This will enable us to understand where you are now, where you want to get to and what needs to be done to get you there. Simply complete this form and one of our experts will be in-touch.

0330 236 9429

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The JML Process: Joiners, Movers, Leavers

The process

JML refers to joiners, movers and leavers. In a business environment, that relates to employees who are in the process of either joining the organisation, moving within the business (such as internally, or through a promotion) or making the decision to depart.

Good JML processes are a recurring need for all organisations. Business processes must therefore be in place to cater sufficiently for those needs and mitigate any loss of opportunities or time due to team or organisational changes.

Joiners
New starters need systems configured and ready to go, ensuring a smooth start and quick productivity
Movers
Internal moves require seamless adjustments to systems and access rights, keeping operations smooth
Leavers
Efficient offboarding processes are crucial, ensuring company assets are retrieved and data is securely wiped

Our Services

Hardware delivery to home users

Our lifecycle services team will develop a robust method to deliver a configured system to your users.

Collection of devices from leavers

Ensuring that business assets are collected from old users and restored to be re-used. This saves your business time and money.

Asset Management

Resolving hardware issues, supporting users and developing a hyper-productive environment.

Lifecycle Management

Lifecycle Management & JML as a Service offloads device maintenance to boxxe, so you can focus on higher priority aspects of your business.

Support Services

Configuration

What we do

Total offers a wide variety of services to configure new end user, networking and data centre equipment.

You benefit from professional configuration work undertaken in a controlled environment plus quicker and easier, straight from delivery, deployments.

What it includes

Imaging (and image storage)
Upgrading RAM
Replacing hard drives with SSD (+ OS transfer)
Keyboards changed to another language
Bespoke builds
OS downgrades or upgrades
assigning domain settings and AD group policies
Bench testing
Asset tagging and warranty registrations

Device Deployment

What we do

Few IT teams have the capacity to manage desktop refresh programmes without seconding, often over-qualified, staff from their day jobs, bringing in expensive contractors and juggling several specialist suppliers.

Equally, you want to provide an excellent end-user experience – and that’s easier said than done.

Total can provide you with a complete deploy-to-desk solution, built around your specific requirements. You benefit from a successful and well-managed project that achieves high levels of user satisfaction.

Saving you time, money and trouble, Total’s Deploy-to-Desk service provides you with a reliable and easy to manage deployment of new desktop hardware and associated software.

What it includes

Single end-to-end solution
Service tailored to your needs
Exemplary user experience
A proven process
Professional and reliable delivery team
Dedicated project management
Regular updates and reporting
On time, on budget project delivery
Secure, compliant and certified equipment disposal

Asset Disposal

What we do

Total work closely with out partners and vendors to ensure that the end of life products are properly managed and recycled in the correct way.

So you can rest assured that your devices are being managed correctly and recycled in compliance with the ISO 14001.

What it includes

Responsible recycling
Greener carbon footprint
Device management
Reporting
Sustainable asset management

Microsoft 365 (M365)

Encompasses traditional Office 365 apps with high-grade security and all the tools your team needs to collaborate effectively. Utilising the experience from Total to implement M365 and the user-friendly Microsoft apps, your team can easily and effectively collaborate in no time. You choose the package that is right for your company and we will deliver the programs.

Before M365, managing an organization's technological infrastructure had been carried out using tools and methods that meant IT professionals had to do lots of hands-on, manual, and time-consuming tasks.

New advances in Cloud end-point management, innovations in cloud technology, and bring-your-own-device (BYOD) movements have made the change toward modern management more appealing for many organisations.

This method allows you to streamline deployment and management, improve security, provide better end-user experiences, and lower costs for your Windows devices.

Intune

Endpoint Manager

Microsoft Endpoint Manager helps deliver the modern workplace and modern management to keep your data secure, in the cloud and on-premises. Endpoint Manager includes the services and tools you use to manage and monitor mobile devices, desktop computers, virtual machines, embedded devices, and servers.

Autopilot

Windows Autopilot is a collection of technologies used to set up and pre-configure new devices, getting them ready for productive use. Windows Autopilot simplifies the Windows device lifecycle, for both IT and end users, from initial deployment to end of life.

Intune

Microsoft Intune is a cloud-based service that focuses on mobile device management (MDM) and mobile application management (MAM). You control how your organisation’s devices are used, including mobile phones, tablets, and laptops. You can also configure specific policies to control applications.

How we helped Direct Line Group

Rapid Remote Work Transformation for Direct Line Group, empowering remote work with agile IT solutions.

Read the case study

Free Lifecycle Services Assessment

Start with a discovery call to discuss your IT and business goals. We will:

In the initial discovery call, we will cover:

Review of your current IT challenges
Understand your people, processes and systems
Short, medium and long-term business goals
Sharing other customer success stories

Schedule your no-obligation IT strategy assessment today and discover how boxxe can transform your IT lifecycle management.

Experience the boxxe difference – optimising performance, enhancing satisfaction, and ensuring a sustainable approach to tech. Let us handle the IT lifecycle so you can focus on driving your business forward.

Our customers love us

Read what they have to say...

Fantastic and flexible technology partner

"boxxe was fantastic at getting this request completed. They designed and implemented the virtual desktops in good time, meaning we were able to fulfil the sales orders at this critical time. boxxe has proven themselves to be a knowledgeable and flexible technology partner.”

Joe Browns

The boxxe Shop

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What we use your personal data for	Our reasons
Creating and managing your account with us	To perform our contract with you or to take steps at your request before entering into a contract
Providing products and/or services to you	To perform our contract with you or to take steps at your request before entering into a contract
Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us	To comply with our legal and regulatory obligations
Enforcing legal rights or defend or undertake legal proceedings	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, ie to protect our business, interests and rights
Customising our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website	Depending on the circumstances: — your consent as gathered e.g., by the separate cookies tool on our website —see ‘Cookies and other tracking technologies’ below — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent, you may withdraw it at any time by changing the setting on the cookies tool (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended	Depending on the circumstances: — your consent as gathered by the separate cookies tool on our website]—see ‘Cookies and other tracking technologies’ below — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent you may withdraw it at any time by clearing your cookie settings and rejecting when you revisit our website (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products AND/OR services or other important notices	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Protecting the security of systems and data used to provide the services	To comply with our legal and regulatory obligations. We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, i.e., to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us.
Statistical analysis to help us understand our customer base	For our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Updating and enhancing customer records	Depending on the circumstances: — to perform our contract with you or to take steps at your request before entering into a contract — to comply with our legal and regulatory obligations — where neither of the above apply, for our legitimate interests, e.g., making sure that we can keep in touch with our customers about existing orders and new products
Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, e.g. to record and demonstrate evidence of your consents where relevant	To comply with our legal and regulatory obligations
Marketing our services to existing and former customers	For our legitimate interests, i.e., to promote our business to existing and former customers See ‘Marketing’ below for further information
The audit of our ISO certifications (to the extent not covered by ‘activities necessary to comply with legal and regulatory obligations’ above)	For our legitimate interests, i.e., to maintain our accreditations so we can demonstrate we operate at the highest standards
To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. In such cases information will be anonymised where possible and only shared where necessary	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e., to protect, realise or grow the value in our business and assets

Recipient	Processing operation (use) by recipient	Relevant categories of personal data transferred to recipient
Google	We use Google Analytics (GA4) cookies to collect data about the visitors to the site which includes the number of visitors, session duration, pages visited during the session etc. and whether visitors return. Google Analytics will assign a unique “ID” to a user of the boxxe website at the point they register an account with us for the purpose of tracking their activity on the boxxe website. This information is anonymous and cannot be used to identify you personally unless you end up becoming a boxxe customer. Google Analytics cannot use the ID to work out who you are.	Device’s IP address (processed during your session and stored in a de-identified form) geographic location (country only), and the preferred language used to display our website. Google Analytics stores this information on our behalf in a pseudonymized user profile.
Hotjar Ltd	We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. Hotjar is contractually forbidden to sell any of the data collected on our behalf.	This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.
Dotdigital	Dotdigital is a SaaS cross-channel marketing automation platform and services provider that helps brands devise successful, personalized marketing campaigns across multiple channels (e.g. email). Paired with its Microsoft Dynamics 365 CRM integration, boxxe is able to deliver tailored marketing to its customers.	Contact data (such as email address, contact number, name or other contact details), marketing preferences, IP address and usage information (including online navigation data, location data and browser data).

Recipient	Processing operation (use) by recipient	Relevant categories of personal data transferred to recipient
Google	We use Google Analytics (GA4) cookies to collect data about the visitors to the site which includes the number of visitors, session duration, pages visited during the session etc. and whether visitors return. Google Analytics will assign a unique “ID” to a user of the boxxe website at the point they register an account with us for the purpose of tracking their activity on the boxxe website. This information is anonymous and cannot be used to identify you personally unless you end up becoming a boxxe customer. Google Analytics cannot use the ID to work out who you are.	Device’s IP address (processed during your session and stored in a de-identified form) geographic location (country only), and the preferred language used to display our website. Google Analytics stores this information on our behalf in a pseudonymized user profile.
Hotjar Ltd	We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. Hotjar is contractually forbidden to sell any of the data collected on our behalf.	This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.
Dotdigital	Dotdigital is a SaaS cross-channel marketing automation platform and services provider that helps brands devise successful, personalized marketing campaigns across multiple channels (e.g. email). Paired with its Microsoft Dynamics 365 CRM integration, boxxe is able to deliver tailored marketing to its customers.	Contact data (such as email address, contact number, name or other contact details), marketing preferences, IP address and usage information (including online navigation data, location data and browser data).
Darktrace	Darktrace’s Security Platform enhances boxxe’s cybersecurity position by providing endpoint protection, cloud security, and email security. Darktrace uses AI-driven tools to detect and respond to potential threats, such as malware, phishing attacks, and insider threats, by continuously monitoring network traffic, user behaviour, and cloud-based resources. It aims to prevent data breaches and minimize cyber risks by identifying and mitigating security threats in real-time.	Contact data (name, email address, user name), devide identifiers (e.g. IP address) and/or mobile identifiers, location data to nearest city, usage information (including tracking or browsing behavior).
Greenhouse	Greenhouse ATS is a cloud-based software that helps companies manage their recruitment processes. It organizes and tracks job applications, resumes, and candidate information. Greenhouse ATS collects applications and stores data about the applicants, such as which source they came from, which role they applied to and where they are in the application process. Greenhouse ATS features applicant tracking, background screening, interview scheduling, and onboarding.	Contact details (name, email address, home address, telephone number) and any special accommodations needed if successful for interview and employment.

Recipient country	Recipient	Processing operation (use) by recipient	Lawful safeguard
Ireland	Hotjar	Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018 https://www.hotjar.com/legal/support/dpa/
USA	Stripe Inc	In order to facilitate online payments through boxxe’s ecommerce portal, where applicable, Stripe may Process Payment Account Details, bank account details, billing/shipping address, name, date/time/amount of transaction, device ID, email address, IP address/location, order ID, payment card details, tax ID/status, unique customer identifier, identity information including government issued documents (e.g., national IDs, driver’s licenses and passports).	UK Data Transfer Addendum https://stripe.com/gb/legal/dpa
EEA	Dotdigital	Boxxe will provide certain information about its customers to DotDigital in order for it to be able to provide automated marketing services that are tailored to its specific customer interests.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018. https://dotdigital.com/terms/data-processing-agreement/
Ireland/EEA/USA	Greenhouse	Data will primarily be stored at rest in Greenhouse’s Silos - EU-Central-1 (Frankfurt) and EU-West-1 (Ireland) for disaster recovery. Data will only be transferred to and from Greenhouse servers in the EU and the US for essential business activities, including technical support, sub-processor services, and others as outlined in the Greenhouse DPA (data processing agreement).	https://www.greenhouse.com/uk/data-processing-addendum

Access to a copy of your personal data	The right to be provided with a copy of your personal data
Correction (also known as rectification)	The right to require us to correct any mistakes in your personal data
Erasure (also known as the right to be forgotten)	The right to require us to delete your personal data—in certain situations
Restriction of use	The right to require us to restrict use of your personal data in certain circumstances, e.g. if you contest the accuracy of the data
Data portability	The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
To object to use	The right to object: —at any time to your personal data being used for direct marketing (including profiling) —in certain other situations to our continued use of your personal data, e.g. where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims
Not to be subject to decisions without human involvement	The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you. We do not make any such decisions based on data collected by our website
The right to withdraw consents	If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time You may withdraw consents by emailing marketing@boxxe.com Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn

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IT Lifecycle Management

boxxe can help you implement Lifecycle Services Management easily and effectively for a practically zero-touch solution

Elevate your IT Lifecycle Management with boxxe

The Challenges of Poor IT Lifecycle Management

boxxe’s comprehensive Lifecycle Management Services

Discover how boxxe can transform your IT lifecycle management