Managed Network Services

Always-on network operations, expertly run — so your teams can focus on outcomes, not firefighting.

24/7/365 UK monitoring and SLA-driven incident response
Governed MACs, patching and firmware reviews to reduce risk
Faster fault resolution with single-team ownership end to end
Clear reporting, lifecycle insight and predictable operations

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Managed Network Services

What are Managed Network Services?

Managed Network Services are a fully managed operating model for enterprise networks. It covers 24/7 monitoring, incident management, governed change, security patching and service governance across Cisco, Meraki and SDWAN environments—delivered by a UK-based NOC and led by a dedicated Service Delivery Manager.

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Our services and solutions

Managed Network Services

We bring together specialist services across your network estate, delivered under a single, consistent operating model.

Meraki Managed Service

Fully managed Cisco Meraki operations with unlimited standard MACs, proactive patching and dedicated SDM ownership.

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Managed SDWAN

24/7 monitoring, governed change, proactive firmware reviews and SDM governance to keep sites fast, secure and predictable.

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Cisco Network Managed Service

24/7/365 managed LAN & WiFi with governed change, firmware governance and SDM-led service reviews.

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Cisco Support Services

Reactive Cisco support with tailored SLAs, Smart Bonding for faster handling, and optional Network Intelligence insights.

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Managed Network Services

Always-on network operations, expertly run — so your teams can focus on outcomes, not firefighting.

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Why choose Managed Network Services from boxxe?

Choosing Managed Network Services gives you always‑on resilience, clear accountability and governed change—so your network stays secure, stable and predictable while your teams focus on higher‑value outcomes.

Always-on resilience

A service model built for “always up” organisations

Round-the-clock monitoring and real-time event handling detect issues early and reduce downtime. Incidents are responded to under SLA and driven to resolution, protecting user experience across sites and services.

Faster fixes, clear ownership

One accountable team from alert to resolution

We take end-to-end responsibility for incidents, change and escalation. That means fewer handovers, faster recovery, and calm, controlled operations—especially during high-impact or out-of-hours events.

Governed change without the backlog

Safe, structured MACs that keep pace with the business.

Standard Moves, Adds and Changes are delivered by accredited engineers under structured change control, preventing configuration drift while enabling faster delivery across LAN, WiFi and SDWAN estates.

Security you can evidence

Patch, firmware and vulnerability governance on a clear cadence.

Quarterly firmware reviews—accelerated when critical vulnerabilities arise—reduce exposure and support compliance with a measured, auditable approach to network security.

Insight that improves decisions

Reporting and reviews that turn data into action.

Monthly reports and service reviews provide SLA visibility and performance trends. With optional Network Intelligence, you gain licensing and lifecycle insight to plan refresh cycles and budgets with confidence.

Key strategic partnerships

Our close relationships with leading networking vendors ensure faster escalation, best‑practice guidance and entitlement-led support. These partnerships are a core part of delivering predictable, high-quality managed services.

Our partner accreditations

Cisco

Networking Preferred Partner

Security Preferred Partner

Services Preferred Partner

Cloud and AI Preferred Partner

Collaboration Partner

Customer Success Practice Maturity Expert

Managed Services Practice Maturity Expert

Meraki

Meraki Technology Partner

Enterprise Networking Masters

Security Masters

FAQs

If you’re comparing managed service options, these answers address the questions we hear most from UK IT leaders and procurement teams.

How is pricing structured?

Pricing is based on estate size, technologies in scope, service levels and reporting requirements. The focus is on predictable operational cost, reduced downtime and less reliance on internal firefighting. We scope your environment and align options to risk and budget.

Will this work with our existing Cisco or Meraki environment?

Yes. Services are designed for existing estates, not rip-and-replace projects. We operate across Cisco LAN, WiFi, Meraki and SDWAN, with vendor escalation and hardware support where subscribed.

How quickly can services be onboarded?

Onboarding follows a structured transition led by your Service Delivery Manager. This includes baseline assessment, service handbook creation, alert integration and SLA alignment. Timelines vary by estate size, but the approach is repeatable and low-risk.

How do you handle patching and firmware upgrades?

We run quarterly firmware reviews and accelerate action for critical vulnerabilities. Changes are planned and governed to reduce disruption, avoid drift and maintain auditability.

What support do we receive day to day?

You receive 24/7 UK monitoring, incident response, governed MACs, monthly reporting and SDM-led quarterly reviews. Vendor escalation and hardware replacement can also be managed where applicable.

Read what our customers have to say

“Sustainability cannot be advanced by one person or company alone… boxxe are pioneers who leverage their capabilities and innovative spirit to create positive impact together with us.”

Christian Zachriat

Global Sustainability Lead

Cisco

“The work we’ve done around WiserWatts… turning off over a thousand wireless access points overnight is a game changer… the savings made are phenomenal.”

Simon Billington

ICT & Infrastructure Manager

Wrexham County Borough Council

Understanding both the managed service offering and the automation available in the solution enabled us to spot an opportunity to innovate. Thinking of the people and giving focused training means tangible value today and guaranteed value for tomorrow.

Scott Griffiths

Customer Success Manager

British Heart Foundation

Talk to us about Managed Network Services

Stabilise operations, reduce risk and gain clarity with a managed service designed around outcomes.

24/7/365 UK monitoring and SLA-driven response
Governed change, patching and firmware reviews
Clear reporting, reviews and lifecycle insight
Accredited expertise with vendor-aligned support

Chat to an expert today.

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Managed Network Services resources

Whether you’re building a business case or refining your operating model, our resources help you evaluate managed services with clarity. Explore practical blogs, service overviews and case studies covering resilience, governance, security patching and operational insight.

SaÏd Business School

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From rats nest to a state of the art smart global leadership centre, SaÏd Business School have undergone a huge technology transformation in the last few years & we have been with them every step of the way.

Read our Case Study

Cisco network managed service

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Modern organisations face relentless pressure to keep networks secure, agile, and cost-efficient while enabling digital transformation.

Download our Info Sheet

Cisco networking professional services

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For over 30 years, we have helped organisations design and deliver Cisco networking solutions with confidence.

Download our Info Sheet

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What we use your personal data for	Our reasons
Creating and managing your account with us	To perform our contract with you or to take steps at your request before entering into a contract
Providing products and/or services to you	To perform our contract with you or to take steps at your request before entering into a contract
Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us	To comply with our legal and regulatory obligations
Enforcing legal rights or defend or undertake legal proceedings	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e. to protect our business, interests and rights
Customising our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website	Depending on the circumstances: — your consent as gathered e.g., by the separate cookies tool on our website—see ‘Cookies and other tracking technologies’ below — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent, you may withdraw it at any time by changing the setting on the cookies tool (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended	Depending on the circumstances: — your consent as gathered by the separate cookies tool on our website]—see ‘Cookies and other tracking technologies’ below — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent you may withdraw it at any time by clearing your cookie settings and rejecting when you revisit our website (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products AND/OR services or other important notices	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Protecting the security of systems and data used to provide the services	To comply with our legal and regulatory obligations We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, i.e., to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us
Statistical analysis to help us understand our customer base	For our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Updating and enhancing customer records	Depending on the circumstances: — to perform our contract with you or to take steps at your request before entering into a contract — to comply with our legal and regulatory obligations — where neither of the above apply, for our legitimate interests, e.g., making sure that we can keep in touch with our customers about existing orders and new products
Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, e.g. to record and demonstrate evidence of your consents where relevant	To comply with our legal and regulatory obligations
Marketing our services to existing and former customers	For our legitimate interests, i.e., to promote our business to existing and former customers. See Marketing below for further information
The audit of our ISO certifications (to the extent not covered by ‘activities necessary to comply with legal and regulatory obligations’ above)	For our legitimate interests, i.e., to maintain our accreditations so we can demonstrate we operate at the highest standards
To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. In such cases information will be anonymised where possible and only shared where necessary	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e., to protect, realise or grow the value in our business and assets

Recipient	Processing operation (use) by recipient	Relevant categories of personal data transferred to recipient
Google	We use Google Analytics (GA4) cookies to collect data about the visitors to the site which includes the number of visitors, session duration, pages visited during the session etc. and whether visitors return. Google Analytics will assign a unique “ID” to a user of the boxxe website at the point they register an account with us for the purpose of tracking their activity on the boxxe website. This information is anonymous and cannot be used to identify you personally unless you end up becoming a boxxe customer. Google Analytics cannot use the ID to work out who you are.	Device’s IP address (processed during your session and stored in a de-identified form) geographic location (country only), and the preferred language used to display our website. Google Analytics stores this information on our behalf in a pseudonymized user profile.
Hotjar Ltd	We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. Hotjar is contractually forbidden to sell any of the data collected on our behalf.	This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.
Dotdigital	Dotdigital is a SaaS cross-channel marketing automation platform and services provider that helps brands devise successful, personalized marketing campaigns across multiple channels (e.g. email). Paired with its Microsoft Dynamics 365 CRM integration, boxxe is able to deliver tailored marketing to its customers.	Contact data (such as email address, contact number, name or other contact details), marketing preferences, IP address and usage information (including online navigation data, location data and browser data).
Darktrace	Darktrace’s Security Platform enhances boxxe’s cybersecurity position by providing endpoint protection, cloud security, and email security. Darktrace uses AI-driven tools to detect and respond to potential threats, such as malware, phishing attacks, and insider threats, by continuously monitoring network traffic, user behaviour, and cloud-based resources. It aims to prevent data breaches and minimize cyber risks by identifying and mitigating security threats in real-time.	Contact data (name, email address, user name), devide identifiers (e.g. IP address) and/or mobile identifiers, location data to nearest city, usage information (including tracking or browsing behavior).
Greenhouse	Greenhouse ATS is a cloud-based software that helps companies manage their recruitment processes. It organizes and tracks job applications, resumes, and candidate information. Greenhouse ATS collects applications and stores data about the applicants, such as which source they came from, which role they applied to and where they are in the application process. Greenhouse ATS features applicant tracking, background screening, interview scheduling, and onboarding.	Contact details (name, email address, home address, telephone number) and any special accommodations needed if successful for interview and employment.

Recipient country	Recipient	Processing operation (use) by recipient	Lawful safeguard
Ireland	Hotjar	Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018 https://www.hotjar.com/legal/support/dpa/
USA	Stripe Inc	In order to facilitate online payments through boxxe’s ecommerce portal, where applicable, Stripe may Process Payment Account Details, bank account details, billing/shipping address, name, date/time/amount of transaction, device ID, email address, IP address/location, order ID, payment card details, tax ID/status, unique customer identifier, identity information including government issued documents (e.g., national IDs, driver’s licenses and passports).	UK Data Transfer Addendum https://stripe.com/gb/legal/dpa
EEA	Dotdigital	Boxxe will provide certain information about its customers to Dotdigital in order for it to be able to provide automated marketing services that are tailored to its specific customer interests.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018. https://dotdigital.com/terms/data-processing-agreement/
Ireland/EEA/USA	Greenhouse	Data will primarily be stored at rest in Greenhouse’s Silos - EU-Central-1 (Frankfurt) and EU-West-1 (Ireland) for disaster recovery. Data will only be transferred to and from Greenhouse servers in the EU and the US for essential business activities, including technical support, sub-processor services, and others as outlined in the Greenhouse DPA (data processing agreement).	Legal – Data processing addendum \| Greenhouse

Access to a copy of your personal data	The right to be provided with a copy of your personal data
Correction (also known as rectification)	The right to require us to correct any mistakes in your personal data
Erasure (also known as the right to be forgotten)	The right to require us to delete your personal data—in certain situations
Restriction of use	The right to require us to restrict use of your personal data in certain circumstances, e.g. if you contest the accuracy of the data
Data portability	The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
To object to use	The right to object: at any time to your personal data being used for direct marketing (including profiling in certain other situations to our continued use of your personal data, e.g. where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims
Not to be subject to decisions without human involvement	The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you We do not make any such decisions based on data collected by our website
The right to withdraw consents	If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time You may withdraw consents by emailing ecommerce@boxxe.com. Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn

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Managed Network Services

What are Managed Network Services?

Our services and solutions

Managed Network Services

Meraki Managed Service

Managed SDWAN

Cisco Network Managed Service

Cisco Support Services

Managed Network Services

Why choose Managed Network Services from boxxe?

Always-on resilience

Faster fixes, clear ownership

Governed change without the backlog

Security you can evidence

Insight that improves decisions

Key strategic partnerships

Our partner accreditations

Cisco

Meraki

FAQs

How is pricing structured?

Will this work with our existing Cisco or Meraki environment?

How quickly can services be onboarded?

How do you handle patching and firmware upgrades?

What support do we receive day to day?

Read what our customers have to say

Talk to us about Managed Network Services

Managed Network Services resources

SaÏd Business School

Cisco network managed service

Cisco networking professional services

General

Types of data we collect

If you fail to provide personal data

How your personal data is collected

How and why we use your personal data

Marketing

Who we share your personal data with

Who we share your personal data with - in more detail

Overseas transfers and sharing personal data with sub-processors

Transferring your personal data out of the UK - in more detail

How long your personal data will be kept

Data Security

Cookies and other tracking technologies

Your Rights

Policy Changes

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