When the network is “always on”, support has to be as well. We take full ownership of day-to-day performance so your teams can focus on transformation, not firefighting.
CAE Technology Services Limited is now part of the boxxe Group and we are delighted to welcome you to the boxxe website.
For any queries regarding the acquisition, please read boxxe announces acquisition of CAE Technology Services or contact our Customer Services Team on 0330 236 9429 or via email at letschat@boxxe.com.
For any queries regarding the acquisition, please read boxxe announces acquisition of CAE Technology Services or contact our Customer Services Team on 0330 236 9429 or via email at letschat@boxxe.com.
What is the Cisco Network Managed Service?
Cisco Network Managed Service is a managed LAN and Wi‑Fi service for your existing Cisco environment. It combines proactive monitoring, lifecycle management and ITIL‑aligned processes, backed by 24/7/365 UK-based support to keep your network operational, available and stable.
Why choose our solution?
Governed change without the backlog
Standard MACs (Moves, Adds and Changes) delivered by certified engineers, with structured change management process to configuration reduce drift and risk.
Clear ownership, consistent service
A dedicated Service Delivery Manager leads onboarding, maintains a living Service Handbook, provides reports, and chairs regular service reviews.
The benefits of our Cisco Network Managed Service
Modern organisations are under constant pressure to keep networks secure, agile and cost-efficient—while meeting compliance demands and responding to rising cyber threats. Cisco Network Managed Service is designed to remove that operational burden and restore visibility and control.
With proactive monitoring, disciplined processes and continual service improvement, you get a network service that supports day-to-day stability and long-term planning—without the overhead of building and staffing it all in-house.
Why your organisation needs our Cisco Network Managed Service
If your teams are stretched, your estate is growing, and the risk of downtime or security exposure is increasing, managed service can be the difference between controlled operations and constant interruption.
Common challenges include skills shortages, 24/7 coverage gaps, change backlogs, patch uncertainty and limited reporting visibility.
Always-on expectations, limited cover
When incidents happen outside office hours, you need round-the-clock monitoring and response from a UK-based NOC.
Patch uncertainty and upgrade risk
Firmware decisions are high-risk when rushed. Regular reviews and accelerated action for critical vulnerabilities reduce uncertainty.
Poor visibility for governance and planning
Fragmented reporting makes it hard to prove performance and manage SLAs. Regular reporting and reviews improve clarity and accountability.
What you get
You receive a managed service built to make network operations simpler, more predictable and easier to govern.
24/7/365 monitoring and real-time event handling from a UK-based Network Operations Centre
End-to-end incident ownership, including Cisco TAC coordination where supported by contract
Standard MACs (Moves, Adds and Changes) delivered by certified engineers
Quarterly firmware reviews, accelerated for critical vulnerabilities
Service governance via an SDM, a living Service Handbook, regular reporting and service reviews
Optional visibility and planning support via boxxe LABS Network Intelligence (where deployed)
Predictable pricing to support budgeting and reduce unexpected operational costs
We know boxxe Group will always deliver. As a hospital, we're dynamic and sometimes need to act quickly to support transformation. Often time is of the essence. With boxxe Group, we can pick up the phone and they will help... boxxe Group employees are technically sound; they follow best practice and instil confidence. They have good account management and excellent ties with Cisco.
Matthew Poxon
Head of Networks
Mid and South Essex NHS Foundation Trust
"One of the things we are finding out, and working with our partners with boxxe Group, is how we can leverage the information the platform gives us to better understand the estate that we have. It is the ingenuity of technology partners that enabled us to build the provisioning system, that we were able to provision a network for a secondary school, in a couple of hours."
Simon Billington
ICT & Infrastructure Manager
Wrexham County Borough Council
“This is fantastic work and achievement. In all the years I've been in networking, I've never seen a change of this significance rolled out in anywhere near that time.... more like months rather than minutes. Truly outstanding and supports the exact message we give to customers.”
Ken Hobbs
Enterprise SE
Cisco
Key strategic partnership
Cisco Preferred Partner under the Partner 360 Program
boxxe's strong partnership with Cisco reflects how we deliver value to our customers, by being discovery-led, technically excellent, and focused on delivering outcomes that matter.
Our Preferred Partner status spans Networking, Security, AI & Cloud and Services, with Expert status in Customer Experience & Managed Services.
FAQs
If you’re weighing up managed service support, these are the practical questions we’re asked most often. If you don’t see yours here, we’ll answer it directly—no jargon, no sales theatre.
It’s designed for your existing Cisco environment—managed LAN and Wi‑Fi operations delivered with proactive monitoring, lifecycle management and ITIL‑aligned processes. That means you can improve stability and control without having to rip and replace.
Yes. The service includes 24/7/365 monitoring with UK-based Network Operations Centre. When alerts hit at 02:00, you’re not relying on “best efforts”—you have a team actively watching and responding.
We provide end-to-end incident ownership, from triage through to resolution. Where your devices are covered by a Cisco support contract, we also coordinate with Cisco TAC to keep escalation moving and reduce time lost in handovers.
We deliver standard MACs and run quarterly firmware reviews, with accelerated action for critical vulnerabilities. This helps reduce patch uncertainty and upgrade risk, while keeping changes governed and auditable—without creating a backlog.
Yes. Where you have boxxe Labs Network Intelligence deployed, you gain visibility of licensing and product lifecycle (including End‑of‑Life/Support insights) to support forecasting, budgeting and risk management—not just day-to-day operations.
Your Service Delivery Manager leads onboarding, maintains a living Service Handbook, provides regular reports and chairs service reviews. This creates predictable governance and continual improvement, so performance and priorities stay visible and aligned.
Get more from your network with Cisco Network Managed Service
Keep your Cisco LAN and Wi‑Fi stable, secure and well-governed—backed by 24/7/365 UK-based monitoring and expert ownership.
Reduce downtime with proactive monitoring and faster incident resolution
Keep changes and patching controlled with ITIL-aligned processes
Improve visibility with reporting, reviews and lifecycle insight (where deployed)
Budget confidently with predictable, transparent pricing
Request a consultation today.
Managed Network Service related resources
Cisco network managed service
-Information sheet-
Modern organisations face relentless pressure to keep networks secure, agile, and cost-efficient while enabling digital transformation.
Cisco networking professional services
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For over 30 years, we have helped organisations design and deliver Cisco networking solutions with confidence.
Mid and South Essex NHS Foundation Trust
-CASE STUDY-
We delivered a reliable, scalable, and easy to manage next generation solution which meets the future network demands of the new Foundation.
on your rights under the UK GDPR.