Meraki Managed Service

Keep your Meraki network resilient, secure and effortlessly managed.

24/7/365 monitoring for rapid response
Standard MACs (moves, adds, changes) by certified engineers
Proactive firmware reviews to reduce risk
Dedicated SDM for accountability and continual improvement

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What is our Meraki Managed Service?

A fully managed, ITIL‑aligned service that takes operational responsibility for your Cisco Meraki estate. It provides 24/7 proactive monitoring, incident management, governed change and patch control, reporting and service reviews, led by a dedicated Service Delivery Manager.

Why choose Meraki Managed Service from boxxe LABS?

Make outages, patch uncertainty and configuration drift a thing of the past. We give you resilience, visibility and peace of mind with our UK based team.

Reduce unplanned downtime

24/7/365 monitoring with real time event handling improves time to recovery and uptime across Meraki product lines. Alerts flow from your Meraki dashboard into our ITSM for action.

Governed change without backlog

Standard MACs delivered by Meraki certified engineers, with structured change management to avoid drift and accelerate safe enablement.

Security you can prove

Quarterly firmware reviews (accelerated for critical vulnerabilities) and patch governance strengthen posture and compliance, backed by SLA driven response.

Clear accountability and insight

A dedicated SDM owns outcomes, monthly reporting and quarterly reviews. When deployed, boxxe LABS' Network Intelligence provides lifecycle, licensing and asset visibility.

The benefits of our Meraki Managed Service

Managing networks is critical but time‑consuming. Our service frees your team to focus on transformation while we protect availability and user experience. You gain predictable operations, governed change and transparent reporting, all underpinned by ITIL‑aligned practices and SLA governance.

Resilience & uptime

Round‑the‑clock monitoring, real‑time event handling and vendor escalation reduce MTTR and keep services running.

Governed agility

Standard MACs and structured change control accelerate delivery without compromising stability or compliance.

Security & compliance

Proactive patching with quarterly firmware reviews, accelerated for critical vulnerabilities, strengthens your posture.

Operational clarity

Monthly reports and quarterly reviews provide performance trends, SLA visibility and actionable insight for planning.

Cost predictability

Managed service model reduces unexpected expenses and frees internal resources for strategic initiatives.

Why your organisation needs our Meraki Managed Service from boxxe LABS

UK organisations face skills shortages, patch uncertainty, and 24/7 monitoring demands that strain budgets and teams. Without structured change and clear reporting, risk grows and user experience suffers.

Skills gap, solved

Access Meraki specialists without hiring overheads.

Stop the outage spiral

24/7 NOC coverage and incident response cut tine to recovery and protect productivity.

Tame change backlog

Governed MACs and configuration reviews prevent drift and accelerate delivery.

Patch with confidence

Proactive upgrades aligned to vendor best practice reduce exposure to vulnerabilities.

See what’s happening

Transparent reports and SLA visibility give control back to IT leadership.

Meraki Managed Service explained

What we manage and how we deliver outcomes

boxxe’s Managed Meraki Service keeps your Cisco Meraki network efficient and resilient by combining 24/7 monitoring, event management, incident response, change and patch management, monthly reporting and quarterly reviews. Outcomes are owned end‑to‑end by our UK Network Operations Centre and a dedicated Service Delivery Manager, including vendor case escalation and hardware replacement where covered by a maintenance contract.

Operational model

24/7/365 monitoring: Webhooks take the noise out of your dashboard and drive real‑time action in our ITSM, improving tine to recovery across MX/MS/MR and more.
Incident & problem management: SLA governance aligned to ITIL, with clear response targets from P1 to P5 and defined business hours.
Change enablement: Standard MACs (e.g., switchport settings, pre‑approved ACLs and firewall policies) delivered safely.
Patch governance: Quarterly firmware reviews, accelerated for critical vulnerabilities, to reduce security and stability risk.
Reporting & reviews: Monthly service reports, a living Service Handbook and SDM‑led quarterly service reviews to drive continual improvement.
Hardware maintenance & RMA: Case management and engineer‑to‑site for hardware replacement where subscribed; T&Cs apply.
Network Intelligence: Licensing optimisation, compliance and lifecycle insights via boxxe LABS' Network Intelligence.

What we monitor

From VPN state changes and uplink status to DHCP pool exhaustion, IP conflicts, switch offline events, critical temperatures, and camera/sensor outages — the service focuses on high‑value alerts across MX, MS, MR, MV and MT product lines.

Summary

Trusted outcomes: 24/7 monitoring, SLA‑governed incident response and vendor escalation keep services available.

Safe agility: Standard MACs deliver fast, governed change without drift.
Stronger security: Quarterly firmware reviews and proactive patching reduce exposure.

Clear accountability: A dedicated SDM, monthly reports and quarterly reviews provide transparency and continual improvement, powered by Network Intelligence.

Contents

What you get

You receive a comprehensive, outcome‑focused managed service across your Meraki estate.

Centralised 24/7/365 UK remote support and monitoring via webhooks integrated with our ITSM platform.
Standard MACs; pre‑approved firewall and ACL policies; switchport changes.
Quarterly firmware upgrades and patch governance.
SDM‑led service transition, monthly reporting and quarterly reviews.
Network Intelligence for licensing optimisation and lifecycle insights.
Vendor case management and hardware warranty replacement, including engineer to site where applicable.

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See what our customers say

“Sustainability cannot be advanced by one person or company alone… boxxe are pioneers who leverage their capabilities and innovative spirit to create positive impact together with us.”

Christian Zachriat

Global Sustainability Lead

Cisco

Key strategic partnerships

Network Managed Services

Our strong partnerships with Cisco and Meraki underpin service quality and entitlement.

FAQs

Have questions? Start here. These answers cover common questions on cost, timeline, compatibility, security and support — and explain how our managed service removes friction.

How quickly do you respond to incidents?

SLA governance aligned to the ITIL framework defines response targets from P1 (30 minutes) through P5 (24 hours), with 24x7 coverage for higher priorities and business hours for lower ones.

Will you handle day‑to‑day changes without delay?

Yes. Unlimited standard MACs are included, such as switchport configuration, pre‑approved ACL updates and firewall policy changes — delivered under structured approvals.

Do you support security patching and firmware upgrades?

We run quarterly firmware reviews and accelerate when critical vulnerabilities arise, planning upgrades to minimise risk and disruption.

What visibility will we have of performance and licensing?

Monthly reports and quarterly service reviews provide trends and SLA clarity, while Network Intelligence gives licensing and lifecycle insights for better planning.

Can you manage vendor escalations and hardware replacement?

Yes. We manage cases with Cisco Meraki and can provide engineer‑to‑site hardware replacement where subscribed; T&Cs apply.

Get started with our Managed Meraki Service

Unlock uptime, governed change and clear accountability with boxxe.

24/7/365 monitoring and SLA‑driven incident response
Standard MACs by Meraki‑certified engineers
Quarterly firmware reviews and proactive patching
SDM ownership of reporting and continual improvement

Speak to an expert today.

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What we use your personal data for	Our reasons
Creating and managing your account with us	To perform our contract with you or to take steps at your request before entering into a contract
Providing products and/or services to you	To perform our contract with you or to take steps at your request before entering into a contract
Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us	To comply with our legal and regulatory obligations
Enforcing legal rights or defend or undertake legal proceedings	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e. to protect our business, interests and rights
Customising our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website	Depending on the circumstances: — your consent as gathered e.g., by the separate cookies tool on our website—see ‘Cookies and other tracking technologies’ below — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent, you may withdraw it at any time by changing the setting on the cookies tool (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended	Depending on the circumstances: — your consent as gathered by the separate cookies tool on our website]—see ‘Cookies and other tracking technologies’ below — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent you may withdraw it at any time by clearing your cookie settings and rejecting when you revisit our website (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products AND/OR services or other important notices	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Protecting the security of systems and data used to provide the services	To comply with our legal and regulatory obligations We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, i.e., to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us
Statistical analysis to help us understand our customer base	For our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Updating and enhancing customer records	Depending on the circumstances: — to perform our contract with you or to take steps at your request before entering into a contract — to comply with our legal and regulatory obligations — where neither of the above apply, for our legitimate interests, e.g., making sure that we can keep in touch with our customers about existing orders and new products
Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, e.g. to record and demonstrate evidence of your consents where relevant	To comply with our legal and regulatory obligations
Marketing our services to existing and former customers	For our legitimate interests, i.e., to promote our business to existing and former customers. See Marketing below for further information
The audit of our ISO certifications (to the extent not covered by ‘activities necessary to comply with legal and regulatory obligations’ above)	For our legitimate interests, i.e., to maintain our accreditations so we can demonstrate we operate at the highest standards
To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. In such cases information will be anonymised where possible and only shared where necessary	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e., to protect, realise or grow the value in our business and assets

Recipient	Processing operation (use) by recipient	Relevant categories of personal data transferred to recipient
Google	We use Google Analytics (GA4) cookies to collect data about the visitors to the site which includes the number of visitors, session duration, pages visited during the session etc. and whether visitors return. Google Analytics will assign a unique “ID” to a user of the boxxe website at the point they register an account with us for the purpose of tracking their activity on the boxxe website. This information is anonymous and cannot be used to identify you personally unless you end up becoming a boxxe customer. Google Analytics cannot use the ID to work out who you are.	Device’s IP address (processed during your session and stored in a de-identified form) geographic location (country only), and the preferred language used to display our website. Google Analytics stores this information on our behalf in a pseudonymized user profile.
Hotjar Ltd	We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. Hotjar is contractually forbidden to sell any of the data collected on our behalf.	This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.
Dotdigital	Dotdigital is a SaaS cross-channel marketing automation platform and services provider that helps brands devise successful, personalized marketing campaigns across multiple channels (e.g. email). Paired with its Microsoft Dynamics 365 CRM integration, boxxe is able to deliver tailored marketing to its customers.	Contact data (such as email address, contact number, name or other contact details), marketing preferences, IP address and usage information (including online navigation data, location data and browser data).
Darktrace	Darktrace’s Security Platform enhances boxxe’s cybersecurity position by providing endpoint protection, cloud security, and email security. Darktrace uses AI-driven tools to detect and respond to potential threats, such as malware, phishing attacks, and insider threats, by continuously monitoring network traffic, user behaviour, and cloud-based resources. It aims to prevent data breaches and minimize cyber risks by identifying and mitigating security threats in real-time.	Contact data (name, email address, user name), devide identifiers (e.g. IP address) and/or mobile identifiers, location data to nearest city, usage information (including tracking or browsing behavior).
Greenhouse	Greenhouse ATS is a cloud-based software that helps companies manage their recruitment processes. It organizes and tracks job applications, resumes, and candidate information. Greenhouse ATS collects applications and stores data about the applicants, such as which source they came from, which role they applied to and where they are in the application process. Greenhouse ATS features applicant tracking, background screening, interview scheduling, and onboarding.	Contact details (name, email address, home address, telephone number) and any special accommodations needed if successful for interview and employment.

Recipient country	Recipient	Processing operation (use) by recipient	Lawful safeguard
Ireland	Hotjar	Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018 https://www.hotjar.com/legal/support/dpa/
USA	Stripe Inc	In order to facilitate online payments through boxxe’s ecommerce portal, where applicable, Stripe may Process Payment Account Details, bank account details, billing/shipping address, name, date/time/amount of transaction, device ID, email address, IP address/location, order ID, payment card details, tax ID/status, unique customer identifier, identity information including government issued documents (e.g., national IDs, driver’s licenses and passports).	UK Data Transfer Addendum https://stripe.com/gb/legal/dpa
EEA	Dotdigital	Boxxe will provide certain information about its customers to Dotdigital in order for it to be able to provide automated marketing services that are tailored to its specific customer interests.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018. https://dotdigital.com/terms/data-processing-agreement/
Ireland/EEA/USA	Greenhouse	Data will primarily be stored at rest in Greenhouse’s Silos - EU-Central-1 (Frankfurt) and EU-West-1 (Ireland) for disaster recovery. Data will only be transferred to and from Greenhouse servers in the EU and the US for essential business activities, including technical support, sub-processor services, and others as outlined in the Greenhouse DPA (data processing agreement).	Legal – Data processing addendum \| Greenhouse

Access to a copy of your personal data	The right to be provided with a copy of your personal data
Correction (also known as rectification)	The right to require us to correct any mistakes in your personal data
Erasure (also known as the right to be forgotten)	The right to require us to delete your personal data—in certain situations
Restriction of use	The right to require us to restrict use of your personal data in certain circumstances, e.g. if you contest the accuracy of the data
Data portability	The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
To object to use	The right to object: at any time to your personal data being used for direct marketing (including profiling in certain other situations to our continued use of your personal data, e.g. where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims
Not to be subject to decisions without human involvement	The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you We do not make any such decisions based on data collected by our website
The right to withdraw consents	If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time You may withdraw consents by emailing ecommerce@boxxe.com. Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn

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Meraki Managed Service

What is our Meraki Managed Service?

Why choose Meraki Managed Service from boxxe LABS?

Reduce unplanned downtime

Governed change without backlog

Security you can prove

Clear accountability and insight

The benefits of our Meraki Managed Service

Resilience & uptime

Governed agility

Security & compliance

Operational clarity

Cost predictability

Why your organisation needs our Meraki Managed Service from boxxe LABS

Skills gap, solved

Stop the outage spiral

Tame change backlog

Patch with confidence

See what’s happening

Meraki Managed Service explained

What we manage and how we deliver outcomes

Operational model

What we monitor

Summary

What you get

See what our customers say

Key strategic partnerships

Network Managed Services

FAQs

How quickly do you respond to incidents?

Will you handle day‑to‑day changes without delay?

Do you support security patching and firmware upgrades?

What visibility will we have of performance and licensing?

Can you manage vendor escalations and hardware replacement?

Get started with our Managed Meraki Service

Related resources

Branch & Campus Networks

Meraki SD-WAN managed service

Meraki Managed Service

General

Types of data we collect

If you fail to provide personal data

How your personal data is collected

How and why we use your personal data

Marketing

Who we share your personal data with

Who we share your personal data with - in more detail

Overseas transfers and sharing personal data with sub-processors

Transferring your personal data out of the UK - in more detail

How long your personal data will be kept

Data Security

Cookies and other tracking technologies

Your Rights

Policy Changes

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