Managed SDWAN

Keep every site connected, secure and under control — without adding operational burden.

24/7 monitoring and rapid incident response for maximum uptime
Governed changes and proactive patching to reduce risk
Intelligent path control for consistent app experience
Clear reporting and SDM-led continual improvement

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What is Managed SDWAN?

SDWAN Managed Service is a fully managed, ITIL‑aligned service that takes operational responsibility for your SDWAN. It delivers 24/7/365 proactive monitoring of both underlay and overlay networks, application‑aware performance management, secure policy control, and governed change and patching. The service includes UK‑based support, reporting, service reviews and a dedicated Service Delivery Manager to keep your SDWAN resilient and optimised.

Why choose our solution?

You need resilient connectivity, predictable performance and less noise for your team. boxxe provides a human‑centred, UK‑based service that owns outcomes end‑to‑end.

Always on coverage

Overnight alerts won’t wait for business hours. Our 24/7/365 monitoring and event management ensure issues are triaged and acted on in real time to protect uptime.

Governed change, faster

Standard moves, adds, changes (MACs) delivered by accredited engineers mean quicker, well controlled updates — without surprises or drift.

Security you can prove

Quarterly firmware reviews, accelerated for critical vulnerabilities, strengthen posture and compliance with a clear cadence.

Accountability & insight

Your SDM leads reporting and quarterly reviews, so you get transparency, trend data and continual improvement.

The benefits of Managed SDWAN

Modern networks must be cloud‑ready, resilient and easy to operate. Managed SDWAN gives you the control to prioritise what matters — application experience, security and cost — while offloading day‑to‑day operations to specialists.

With boxxe, you gain a single, proactive service: real‑time monitoring, governed change, lifecycle visibility and expert guidance from an SDM and UK‑based NOC. The result is lower risk, lower TCO and more time for strategic initiatives.

Performance & experience

Application‑aware policies and intelligent path control deliver consistent user experience across sites and hybrid work.

Security & resilience

Continuous monitoring and an accelerated patching process reduce exposure and improve recovery times.

Cost & efficiency

Optimised path selection, right‑sized circuits and fewer outages reduce downtime and wasted spend.

Visibility & planning

Monthly reports and boxxe LABS insights drive lifecycle, licensing and budget decisions with real trend data.

Faster delivery

Rapid fallbacks such as FTTC or multi‑carrier 4G/5G keep sites live while fibre is delivered, accelerating deployments.

Why your organisation needs Managed SDWAN

Budgets are tight, skills are scarce and networks are more distributed than ever. The risk is downtime, spiralling costs and inconsistent security.

Managed SDWAN removes complexity, improves performance and restores control — so your team can focus on outcomes, not firefighting.

Read more about the top pain points, by impact.

Unpredictable application performance

Users and customers feel every jitter and brownout. SDWAN intelligent traffic routing ensures consistency and application performance.

Operational risk & security exposure

Without a patch cadence, vulnerabilities linger. We review firmware quarterly and accelerate critical updates.

High costs & wasted spend

Oversized circuits and outages add up. We right‑size and optimise to lower TCO.

Skills and capacity gaps

SD‑WAN expertise is scarce. Our accredited engineers and SDM provide governed change and end‑to‑end ownership.

Poor visibility & planning blind spots

No trend data means reactive decisions. Monthly reporting and LABS insights fix that.

Managed SDWAN - In detail

Operate, secure and optimise your WAN — end to end

boxxe’s Managed SDWAN combines 24/7/365 monitoring, event management and expert change control with transparent reporting and SDM leadership. We integrate Meraki alerts into our ITSM via webhooks for real‑time triage, manage incidents to resolution, and invoke hardware maintenance where subscribed. Quarterly firmware reviews — with accelerated cycles for critical vulnerabilities — keep your estate resilient and compliant.

Platform capabilities

Intelligent traffic steering & application‑aware policies: Deliver predictable performance across internet and private circuits. Auto VPN simplifies secure site‑to‑site connectivity.
Cloud‑first operations: A single dashboard with automation, visibility and speed enables faster response and simpler management.
Lifecycle & licence insight: boxxe LABS Network Intelligence gives asset, licence and lifecycle visibility for smarter decisions.

Service management & governance

ITIL‑aligned processes: We operate your MX estate with disciplined change, incident and problem management. Engineers implement advanced policy and routing updates at pace without compromising stability.
SDM accountability: Your SDM leads onboarding, maintains a Service Handbook, delivers monthly reports and chairs quarterly reviews to drive continual improvement.
Reporting & reviews: Transparent monthly performance reports and quarterly service reviews track trends, risks and opportunities.

Outcomes you can measure

Faster recovery and improved uptime through continuous monitoring and expert triage.
Lower operational risk and stronger security with timely patching and governed change.
Clear visibility of performance and trends via reporting and licence tracking.
More time for strategic priorities as our team runs day‑to‑day operations.

Delivery methodology

Discover and onboard — SDM‑led onboarding, environment baselining, Service Handbook creation and alert integrations into ITSM.
Operate and optimise — 24/7 monitoring, incident management, standard MACs, advanced policy/routing changes, and lifecycle/licensing oversight.
Secure and assure — Quarterly firmware reviews, accelerated critical patching, hardware maintenance and vendor escalation where subscribed.
Review and improve — Monthly reports and quarterly service reviews led by your SDM; recommendations from boxxe LABS insights.

Summary

Operate with confidence. 24/7 monitoring and event management protect uptime while our UK‑based NOC triages issues in real time.

Change, safely. Accredited engineers deliver governed MACs and advanced policy updates at pace.

Stay secure. Quarterly firmware reviews, accelerated for critical vulnerabilities, reduce exposure.

See clearly. Monthly reports, SDM‑led reviews and LABS insights give lifecycle and licence visibility to plan with data. Partner for outcomes. As a Cisco Gold Provider and Meraki Technology Partner, boxxe owns end‑to‑end resolution, including vendor escalation and hardware RMA where subscribed.

Contents

What you get

Everything you need to keep your WAN fast, secure and predictable — delivered as a managed service.

24/7/365 monitoring, event management and incident response
Standard MACs plus advanced policy/routing changes by accredited engineers
Quarterly firmware reviews with accelerated critical patching
Monthly service reporting, SDM‑led quarterly reviews and lifecycle/licence visibility
Vendor escalation and hardware maintenance management where subscribed

Modernise your network Speak to an expert

What our customers say

We know boxxe Group will always deliver. As a hospital, we're dynamic and sometimes need to act quickly to support transformation. Often time is of the essence. With boxxe Group, we can pick up the phone and they will help... boxxe Group employees are technically sound; they follow best practice and instil confidence. They have good account management and excellent ties with Cisco.

Matthew Poxon

Head of Networks

Mid and South Essex NHS Foundation Trust

It's universally agreed that this was one of our most successful projects of the year. Downtime was minimal and not a single WAN change was reversed, boxxe Group got it right the first time. The smoothness of the transition was amazing, thanks to the technical expertise and planning.

Chris Tyler

Network Manager

ENGIE UK

Understanding both the managed service offering and the automation available in the solution enabled us to spot an opportunity to innovate. Thinking of the people and giving focused training means tangible value today and guaranteed value for tomorrow.

Scott Griffiths

Customer Success Manager

British Heart Foundation

“The work we’ve done around WiserWatts… turning off over a thousand wireless access points overnight is a game changer… the savings made are phenomenal.”

Simon Billington

ICT & Infrastructure Manager

Wrexham County Borough Council

Key partnerships

Our capabilities are strengthened by deep relationships with leading technology providers, ensuring best‑in‑class outcomes for Managed SDWAN.

Recognised accreditations include Cisco Gold Provider, Cisco Meraki Technology Partner, Enterprise Networking Masters and Security Masters.

FAQs

Have questions about how Managed SDWAN works in practice? These FAQs give you clear, straightforward answers to help you make confident, informed decisions.

How much does Managed SDWAN cost?

Pricing depends on estate size, complexity and service scope (e.g., sites, policies, reporting). We reduce total cost through right‑sizing circuits, fewer outages and operational efficiency delivered by our team.

What’s the typical onboarding timeline?

Onboarding is SDM‑led and includes baselining, Service Handbook and alert integrations. Timelines vary by estate size, but the process is structured and repeatable to minimise risk.

Will this work with our existing connectivity?

Yes. Intelligent traffic steering and application‑aware policies optimise paths across internet and private circuits, improving resilience and performance.

How do you handle security and patching?

We run quarterly firmware reviews and accelerate updates for critical vulnerabilities, backed by continuous monitoring and governed change control.

What support do we get after go‑live?

Continuous 24/7 monitoring, incident response, standard MACs, monthly reports and SDM‑led quarterly reviews — with vendor escalation and hardware maintenance where subscribed.

Ready to modernise your network with Managed SDWAN?

Free your team from day‑to‑day operations while improving performance, resilience and visibility.

24/7 monitoring and rapid response
Governed change and proactive patching
SDM‑led reporting and continual improvement
Cisco‑accredited expertise end‑to‑end

Speak to an expert today.

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SD-WAN Use Cases in SASE for Local and Regional Government

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Mid and South Essex NHS Foundation Trust

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We delivered a reliable, scalable, and easy to manage next generation solution which meets the future network demands of the new Foundation.

What we use your personal data for	Our reasons
Creating and managing your account with us	To perform our contract with you or to take steps at your request before entering into a contract
Providing products and/or services to you	To perform our contract with you or to take steps at your request before entering into a contract
Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us	To comply with our legal and regulatory obligations
Enforcing legal rights or defend or undertake legal proceedings	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e. to protect our business, interests and rights
Customising our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website	Depending on the circumstances: — your consent as gathered e.g., by the separate cookies tool on our website—see ‘Cookies and other tracking technologies’ below — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent, you may withdraw it at any time by changing the setting on the cookies tool (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended	Depending on the circumstances: — your consent as gathered by the separate cookies tool on our website]—see ‘Cookies and other tracking technologies’ below — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent you may withdraw it at any time by clearing your cookie settings and rejecting when you revisit our website (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products AND/OR services or other important notices	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Protecting the security of systems and data used to provide the services	To comply with our legal and regulatory obligations We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, i.e., to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us
Statistical analysis to help us understand our customer base	For our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Updating and enhancing customer records	Depending on the circumstances: — to perform our contract with you or to take steps at your request before entering into a contract — to comply with our legal and regulatory obligations — where neither of the above apply, for our legitimate interests, e.g., making sure that we can keep in touch with our customers about existing orders and new products
Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, e.g. to record and demonstrate evidence of your consents where relevant	To comply with our legal and regulatory obligations
Marketing our services to existing and former customers	For our legitimate interests, i.e., to promote our business to existing and former customers. See Marketing below for further information
The audit of our ISO certifications (to the extent not covered by ‘activities necessary to comply with legal and regulatory obligations’ above)	For our legitimate interests, i.e., to maintain our accreditations so we can demonstrate we operate at the highest standards
To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. In such cases information will be anonymised where possible and only shared where necessary	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e., to protect, realise or grow the value in our business and assets

Recipient	Processing operation (use) by recipient	Relevant categories of personal data transferred to recipient
Google	We use Google Analytics (GA4) cookies to collect data about the visitors to the site which includes the number of visitors, session duration, pages visited during the session etc. and whether visitors return. Google Analytics will assign a unique “ID” to a user of the boxxe website at the point they register an account with us for the purpose of tracking their activity on the boxxe website. This information is anonymous and cannot be used to identify you personally unless you end up becoming a boxxe customer. Google Analytics cannot use the ID to work out who you are.	Device’s IP address (processed during your session and stored in a de-identified form) geographic location (country only), and the preferred language used to display our website. Google Analytics stores this information on our behalf in a pseudonymized user profile.
Hotjar Ltd	We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. Hotjar is contractually forbidden to sell any of the data collected on our behalf.	This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.
Dotdigital	Dotdigital is a SaaS cross-channel marketing automation platform and services provider that helps brands devise successful, personalized marketing campaigns across multiple channels (e.g. email). Paired with its Microsoft Dynamics 365 CRM integration, boxxe is able to deliver tailored marketing to its customers.	Contact data (such as email address, contact number, name or other contact details), marketing preferences, IP address and usage information (including online navigation data, location data and browser data).
Darktrace	Darktrace’s Security Platform enhances boxxe’s cybersecurity position by providing endpoint protection, cloud security, and email security. Darktrace uses AI-driven tools to detect and respond to potential threats, such as malware, phishing attacks, and insider threats, by continuously monitoring network traffic, user behaviour, and cloud-based resources. It aims to prevent data breaches and minimize cyber risks by identifying and mitigating security threats in real-time.	Contact data (name, email address, user name), devide identifiers (e.g. IP address) and/or mobile identifiers, location data to nearest city, usage information (including tracking or browsing behavior).
Greenhouse	Greenhouse ATS is a cloud-based software that helps companies manage their recruitment processes. It organizes and tracks job applications, resumes, and candidate information. Greenhouse ATS collects applications and stores data about the applicants, such as which source they came from, which role they applied to and where they are in the application process. Greenhouse ATS features applicant tracking, background screening, interview scheduling, and onboarding.	Contact details (name, email address, home address, telephone number) and any special accommodations needed if successful for interview and employment.

Recipient country	Recipient	Processing operation (use) by recipient	Lawful safeguard
Ireland	Hotjar	Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018 https://www.hotjar.com/legal/support/dpa/
USA	Stripe Inc	In order to facilitate online payments through boxxe’s ecommerce portal, where applicable, Stripe may Process Payment Account Details, bank account details, billing/shipping address, name, date/time/amount of transaction, device ID, email address, IP address/location, order ID, payment card details, tax ID/status, unique customer identifier, identity information including government issued documents (e.g., national IDs, driver’s licenses and passports).	UK Data Transfer Addendum https://stripe.com/gb/legal/dpa
EEA	Dotdigital	Boxxe will provide certain information about its customers to Dotdigital in order for it to be able to provide automated marketing services that are tailored to its specific customer interests.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018. https://dotdigital.com/terms/data-processing-agreement/
Ireland/EEA/USA	Greenhouse	Data will primarily be stored at rest in Greenhouse’s Silos - EU-Central-1 (Frankfurt) and EU-West-1 (Ireland) for disaster recovery. Data will only be transferred to and from Greenhouse servers in the EU and the US for essential business activities, including technical support, sub-processor services, and others as outlined in the Greenhouse DPA (data processing agreement).	Legal – Data processing addendum \| Greenhouse

Access to a copy of your personal data	The right to be provided with a copy of your personal data
Correction (also known as rectification)	The right to require us to correct any mistakes in your personal data
Erasure (also known as the right to be forgotten)	The right to require us to delete your personal data—in certain situations
Restriction of use	The right to require us to restrict use of your personal data in certain circumstances, e.g. if you contest the accuracy of the data
Data portability	The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
To object to use	The right to object: at any time to your personal data being used for direct marketing (including profiling in certain other situations to our continued use of your personal data, e.g. where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims
Not to be subject to decisions without human involvement	The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you We do not make any such decisions based on data collected by our website
The right to withdraw consents	If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time You may withdraw consents by emailing ecommerce@boxxe.com. Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn

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Managed SDWAN

What is Managed SDWAN?

Why choose our solution?

Always on coverage

Governed change, faster

Security you can prove

Accountability & insight

The benefits of Managed SDWAN

Performance & experience

Security & resilience

Cost & efficiency

Visibility & planning

Faster delivery

Why your organisation needs Managed SDWAN

Unpredictable application performance

Operational risk & security exposure

High costs & wasted spend

Skills and capacity gaps

Poor visibility & planning blind spots

Managed SDWAN - In detail

Operate, secure and optimise your WAN — end to end

Platform capabilities

Service management & governance

Outcomes you can measure

Delivery methodology

Summary

What you get

What our customers say

Key partnerships

FAQs

How much does Managed SDWAN cost?

What’s the typical onboarding timeline?

Will this work with our existing connectivity?

How do you handle security and patching?

What support do we get after go‑live?

Ready to modernise your network with Managed SDWAN?

Related resources

SD-WAN Use Cases in SASE for Local and Regional Government

A Guide to Secure Access Service Edge for the distributed workforce

Mid and South Essex NHS Foundation Trust

General

Types of data we collect

If you fail to provide personal data

How your personal data is collected

How and why we use your personal data

Marketing

Who we share your personal data with

Who we share your personal data with - in more detail

Overseas transfers and sharing personal data with sub-processors

Transferring your personal data out of the UK - in more detail

How long your personal data will be kept

Data Security

Cookies and other tracking technologies

Your Rights

Policy Changes

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