Infrastructure Support Services

What we use your personal data for	Our reasons
Creating and managing your account with us	To perform our contract with you or to take steps at your request before entering into a contract
Providing products and/or services to you	To perform our contract with you or to take steps at your request before entering into a contract
Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us	To comply with our legal and regulatory obligations
Enforcing legal rights or defend or undertake legal proceedings	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e. to protect our business, interests and rights
Customising our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website	Depending on the circumstances: — your consent as gathered e.g., by the separate cookies tool on our website—see ‘Cookies and other tracking technologies’ below — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent, you may withdraw it at any time by changing the setting on the cookies tool (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended	Depending on the circumstances: — your consent as gathered by the separate cookies tool on our website]—see ‘Cookies and other tracking technologies’ below — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent you may withdraw it at any time by clearing your cookie settings and rejecting when you revisit our website (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products AND/OR services or other important notices	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Protecting the security of systems and data used to provide the services	To comply with our legal and regulatory obligations We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, i.e., to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us
Statistical analysis to help us understand our customer base	For our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Updating and enhancing customer records	Depending on the circumstances: — to perform our contract with you or to take steps at your request before entering into a contract — to comply with our legal and regulatory obligations — where neither of the above apply, for our legitimate interests, e.g., making sure that we can keep in touch with our customers about existing orders and new products
Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, e.g. to record and demonstrate evidence of your consents where relevant	To comply with our legal and regulatory obligations
Marketing our services to existing and former customers	For our legitimate interests, i.e., to promote our business to existing and former customers See ‘Marketing’ below for further information
The audit of our ISO certifications (to the extent not covered by ‘activities necessary to comply with legal and regulatory obligations’ above)	For our legitimate interests, i.e., to maintain our accreditations so we can demonstrate we operate at the highest standards
To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. In such cases information will be anonymised where possible and only shared where necessary	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e., to protect, realise or grow the value in our business and assets

Recipient	Processing operation (use) by recipient	Relevant categories of personal data transferred to recipient
Google	We use Google Analytics (GA4) cookies to collect data about the visitors to the site which includes the number of visitors, session duration, pages visited during the session etc. and whether visitors return. Google Analytics will assign a unique “ID” to a user of the boxxe website at the point they register an account with us for the purpose of tracking their activity on the boxxe website. This information is anonymous and cannot be used to identify you personally unless you end up becoming a boxxe customer. Google Analytics cannot use the ID to work out who you are.	Device’s IP address (processed during your session and stored in a de-identified form) geographic location (country only), and the preferred language used to display our website. Google Analytics stores this information on our behalf in a pseudonymized user profile.
Hotjar Ltd	We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. Hotjar is contractually forbidden to sell any of the data collected on our behalf.	This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.
Klevu	Klevu offers a machine learning algorithm which takes several parameters into account when establishing what a customer may like and eventually buy on the store. Javascript keeps track of what customers are searching for and visiting. These products visited by these customers and any recent search queries fired by them are used as a context to the search queries fired by them. Klevu perform semantic and statistical analysis of this data to identify the intent and to build multiple, product-noun (e.g. bag, shoe, chair) specific profiles of preferences. Klevu also employs a method called collaborative filtering, which involves analyzing the history of other customers who have or had performed similar searches and visited products similar to the products visited by the current customer. Only those products that are relevant to the current search query are picked up and analyzed to identify common factors within them.	Device’s IP address (processed during your session and stored in a de-identified form) geographic location (country only), and the preferred language used to display our website. Klevu stores this information on our behalf in a pseudonymized user profile.
Dotdigital	Dotdigital is a SaaS cross-channel marketing automation platform and services provider that helps brands devise successful, personalized marketing campaigns across multiple channels (e.g. email). Paired with its Microsoft Dynamics 365 CRM integration, boxxe is able to deliver tailored marketing to its customers.	Contact data (such as email address, contact number, name or other contact details), marketing preferences, IP address and usage information (including online navigation data, location data and browser data).

Recipient country	Recipient	Processing operation (use) by recipient	Lawful safeguard
Ireland	Hotjar	Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018 https://www.hotjar.com/legal/support/dpa/
USA	Stripe Inc	In order to facilitate online payments through boxxe’s ecommerce portal, where applicable, Stripe may Process Payment Account Details, bank account details, billing/shipping address, name, date/time/amount of transaction, device ID, email address, IP address/location, order ID, payment card details, tax ID/status, unique customer identifier, identity information including government issued documents (e.g., national IDs, driver’s licenses and passports).	UK Data Transfer Addendum https://stripe.com/gb/legal/dpa
EEA	Vaimo	Vaimo has access to certain categories of boxxe customer personal data (names, addresses, DOB, email, number, location, device and diagnostic data, connection data), by virtue of hosting the boxxe website.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018. Vaimo also has a legally valid intra-group agreement in place and no data is transferred to any entity who is not a party to it.
EEA	Dotdigital	Boxxe will provide certain information about its customers to Dotdigital in order for it to be able to provide automated marketing services that are tailored to its specific customer interests.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018. https://dotdigital.com/terms/data-processing-agreement/


Access to a copy of your personal data	The right to be provided with a copy of your personal data
Correction (also known as rectification)	The right to require us to correct any mistakes in your personal data
Erasure (also known as the right to be forgotten)	The right to require us to delete your personal data—in certain situations
Restriction of use	The right to require us to restrict use of your personal data in certain circumstances, e.g. if you contest the accuracy of the data
Data portability	The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
To object to use	The right to object: — at any time to your personal data being used for direct marketing (including profiling) — in certain other situations to our continued use of your personal data, e.g. where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims
Not to be subject to decisions without human involvement	The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you We do not make any such decisions based on data collected by our website
The right to withdraw consents	If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time You may withdraw consents by emailing ecommerce@boxxe.com Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn

Home
Services & Solutions
Service Catalogue
Infrastructure Support Services

Smart support: Why use our Infrastructure Support Services?

This service provides a range of coverage from simple service desk coverage to a fully proactive monitored service. Boxxe’s higher service levels provide IT strategy, outsourcing and planning support, ensuring businesses who rely on the fully outsourced service do not lose access to IT strategy and guidance and become purely reactive.

Whether you are looking for reactive or proactive support, our Infrastructure Support Services offer businesses customised solutions that meet individual needs and requirements.

The right partner: boxxe

boxxe simplifies infrastructure support down to a single point of contact, providing warranty management and vendor escalation, managing all your support requirements as a single point of support. Our strong relationships with key hardware vendors such as Cisco, Dell and HPE positions us perfectly to provide a greater level of support than many customers could achieve on their own. Our in-house skills allow us to provide speedy resolution to customer issues through our Service Desk.

Covering all bases: What else we can do

boxxe exists to enable organisations to be the best they can be through the use of technology. In 2023, companies will ramp up on their work to create projects that improve cloud security. To continue growth, businesses need innovation, particularly around data encryption and migration. Don’t get left behind! Get in touch below, or explore more of our Hybrid Cloud solutions.

Our method

Technology can be confusing but we work hard to make sure our process isn't. We follow four key steps in every project:

LEARN

Our process starts with a free assessment

DEVELOP

Here we get the clarity we need to design your ideal environment

DELIVER

Our assessment and design ensure a seamless implementation

SUPPORT

We'll give you the tools to manage your infrastructure easily

Play Video

Business challenges? We understand.

That's why we do what we do, and can provide you with a service like no other.

See what our clients are saying about us...

"We have been a customer of boxxe's for over 4 years. We initially started our engagement with boxxe when our Microsoft ESA was up for renewal. After winning a close tender competition, boxxe has been an invaluable partner ever since." 

Hassan Bahrani , Head of IT, Thirteen Group

“We’re very pleased with boxxe’s mobile device management service. To date, the system has fulfilled all of our expectations, and boxxe has proved to be a responsive and supportive service provider. They are quick to adapt to new requirements and boxxe has delivered all projects on time and within all agreed performance parameters.”

Graham Wells , Cloud Service Manager, Defra

Get in touch

Find out more about customised support with our Infrastructure Support Services

Call us on the number below or fill in the form and one of our Platform Specialists will be in touch.

0330 236 9429

First name

Last name

Contact number

Email address

Company name

Sector

Institute

Message (optional)

I would like to receive news and updates:

by email

by SMS

Our range of Hybrid Cloud services to support your infrastructure

boxxe Cloud-Based Backup Services (BaaS)

Better data protection to eliminate any risk to data recovery and compliance by securely backing up your business-critical M365 tenant data

all

boxxe Cloud-Based Backup Services (BaaS)

Infrastructure Support Services

Get customised solutions for your individual requirements, from service desk coverage to IT strategy, outsourcing and planning support

platform

Infrastructure Support Services

Cloud Workload Migration

boxxe migrates on-premise workloads to public and private cloud platforms, enabling seamless data migrations and workload mobility

platform

Cloud Workload Migration

Connectivity & Hosting Services

The breadth of information and resources available to boxxe allows us to go to market with a comprehensive portfolio of networking services to meet your needs

platform

Connectivity & Hosting Services

PowerScale Air-Gap Protection

Get maximum data protection with an offline, immutable copy of your data stored in a fully automated cyber vault, for recovery in the event of a cyber incident

platform

PowerScale Air-Gap Protection

PowerScale Health Assessment

Protect your infrastructure, and ensure your DR systems are running efficiently and delivering the performance and resilience your business needs

platform

PowerScale Health Assessment

Browse through our Case Studies

Don't take our word for it, explore our services, solutions and new technology for business through our case studies.

View all case studies

Find a wealth of information

We provide a 360 service across all business needs from solutions, services and products to ensure your business runs efficiently, to managing those services meaning you don't have to worry. All this with sustainability at the heart of everything we do. Explore our technology capabilities below and get in touch - we would love to be of service.

General

Types of data we collect

If you fail to provide personal data

How your personal data is collected

How and why we use your personal data

Marketing

Who do we share your personal data with

Who do we share your personal data with - in more detail

Overseas transfers and sharing personal data with sub-processors

Transferring your personal data out of the UK - in more detail

How long your personal data will be kept

Data Security

Cookies and other tracking technologies

Your Rights

Policy Changes

Contact Us

Windows 11 - Not your average upgrade

Windows 11 - Not your average upgrade

Explore our bestselling computers

Explore our bestselling accessories

Latest Case Studies

boxxe x IBM - Accelerating Cybersecurity with AI

DeMontfort Fine Art - Where Culture meets Cybersecurity

Derbyshire Healthcare NHS Foundation Trust Data Migration

Helpful Insights

The boxxe Community

Already a customer?

Already a customer?

Infrastructure Support Services

Get as much or as little support your business needs, extend the service life and performance of your hardware investment and save costs with boxxe’s infrastructure supports services

Smart support: Why use our Infrastructure Support Services?

Covering all bases: What else we can do

Our method

Business challenges? We understand.

Get in touch

Find out more about customised support with our Infrastructure Support Services

Our range of Hybrid Cloud services to support your infrastructure

Platform Monitoring

Veeam Health Check

Platform Assessment

boxxe Cloud-Based Backup Services (BaaS)

Cloud Workshops

Cloud Assessments

Infrastructure Support Services

Azure Stack Deployment & Management

Cloud Management

Cloud Workload Migration

Connectivity & Hosting Services

Fully Managed IT

PowerScale Air-Gap Protection

PowerScale Health Assessment

Browse through our Case Studies

The MET Office - Mobile Device Management

Defra - Mobile Device Management

Thirteen Group - VMware Upgrade & Microsoft Licensing

Russell Group University - Multi-factor Authentication

Find a wealth of information

Hybrid Cloud

Cybersecurity

Modern Workplace

Software Licensing & Services

Hardware Services

Consultancy

Create a business account and start shopping