What we use your personal data for	Our reasons
Creating and managing your account with us	To perform our contract with you or to take steps at your request before entering into a contract
Providing products and/or services to you	To perform our contract with you or to take steps at your request before entering into a contract
Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us	To comply with our legal and regulatory obligations
Enforcing legal rights or defend or undertake legal proceedings	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e. to protect our business, interests and rights
Customising our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website	Depending on the circumstances: — your consent as gathered e.g., by the separate cookies tool on our website—see ‘Cookies and other tracking technologies’ below — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent, you may withdraw it at any time by changing the setting on the cookies tool (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended	Depending on the circumstances: — your consent as gathered by the separate cookies tool on our website]—see ‘Cookies and other tracking technologies’ below — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent you may withdraw it at any time by clearing your cookie settings and rejecting when you revisit our website (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products AND/OR services or other important notices	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Protecting the security of systems and data used to provide the services	To comply with our legal and regulatory obligations We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, i.e., to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us
Statistical analysis to help us understand our customer base	For our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Updating and enhancing customer records	Depending on the circumstances: — to perform our contract with you or to take steps at your request before entering into a contract — to comply with our legal and regulatory obligations — where neither of the above apply, for our legitimate interests, e.g., making sure that we can keep in touch with our customers about existing orders and new products
Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, e.g. to record and demonstrate evidence of your consents where relevant	To comply with our legal and regulatory obligations
Marketing our services to existing and former customers	For our legitimate interests, i.e., to promote our business to existing and former customers See ‘Marketing’ below for further information
The audit of our ISO certifications (to the extent not covered by ‘activities necessary to comply with legal and regulatory obligations’ above)	For our legitimate interests, i.e., to maintain our accreditations so we can demonstrate we operate at the highest standards
To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. In such cases information will be anonymised where possible and only shared where necessary	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e., to protect, realise or grow the value in our business and assets

Recipient	Processing operation (use) by recipient	Relevant categories of personal data transferred to recipient
Google	We use Google Analytics (GA4) cookies to collect data about the visitors to the site which includes the number of visitors, session duration, pages visited during the session etc. and whether visitors return. Google Analytics will assign a unique “ID” to a user of the boxxe website at the point they register an account with us for the purpose of tracking their activity on the boxxe website. This information is anonymous and cannot be used to identify you personally unless you end up becoming a boxxe customer. Google Analytics cannot use the ID to work out who you are.	Device’s IP address (processed during your session and stored in a de-identified form) geographic location (country only), and the preferred language used to display our website. Google Analytics stores this information on our behalf in a pseudonymized user profile.
Hotjar Ltd	We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. Hotjar is contractually forbidden to sell any of the data collected on our behalf.	This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.
Klevu	Klevu offers a machine learning algorithm which takes several parameters into account when establishing what a customer may like and eventually buy on the store. Javascript keeps track of what customers are searching for and visiting. These products visited by these customers and any recent search queries fired by them are used as a context to the search queries fired by them. Klevu perform semantic and statistical analysis of this data to identify the intent and to build multiple, product-noun (e.g. bag, shoe, chair) specific profiles of preferences. Klevu also employs a method called collaborative filtering, which involves analyzing the history of other customers who have or had performed similar searches and visited products similar to the products visited by the current customer. Only those products that are relevant to the current search query are picked up and analyzed to identify common factors within them.	Device’s IP address (processed during your session and stored in a de-identified form) geographic location (country only), and the preferred language used to display our website. Klevu stores this information on our behalf in a pseudonymized user profile.
Dotdigital	Dotdigital is a SaaS cross-channel marketing automation platform and services provider that helps brands devise successful, personalized marketing campaigns across multiple channels (e.g. email). Paired with its Microsoft Dynamics 365 CRM integration, boxxe is able to deliver tailored marketing to its customers.	Contact data (such as email address, contact number, name or other contact details), marketing preferences, IP address and usage information (including online navigation data, location data and browser data).

Recipient country	Recipient	Processing operation (use) by recipient	Lawful safeguard
Ireland	Hotjar	Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018 https://www.hotjar.com/legal/support/dpa/
USA	Stripe Inc	In order to facilitate online payments through boxxe’s ecommerce portal, where applicable, Stripe may Process Payment Account Details, bank account details, billing/shipping address, name, date/time/amount of transaction, device ID, email address, IP address/location, order ID, payment card details, tax ID/status, unique customer identifier, identity information including government issued documents (e.g., national IDs, driver’s licenses and passports).	UK Data Transfer Addendum https://stripe.com/gb/legal/dpa
EEA	Vaimo	Vaimo has access to certain categories of boxxe customer personal data (names, addresses, DOB, email, number, location, device and diagnostic data, connection data), by virtue of hosting the boxxe website.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018. Vaimo also has a legally valid intra-group agreement in place and no data is transferred to any entity who is not a party to it.
EEA	Dotdigital	Boxxe will provide certain information about its customers to Dotdigital in order for it to be able to provide automated marketing services that are tailored to its specific customer interests.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018. https://dotdigital.com/terms/data-processing-agreement/


Access to a copy of your personal data	The right to be provided with a copy of your personal data
Correction (also known as rectification)	The right to require us to correct any mistakes in your personal data
Erasure (also known as the right to be forgotten)	The right to require us to delete your personal data—in certain situations
Restriction of use	The right to require us to restrict use of your personal data in certain circumstances, e.g. if you contest the accuracy of the data
Data portability	The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
To object to use	The right to object: — at any time to your personal data being used for direct marketing (including profiling) — in certain other situations to our continued use of your personal data, e.g. where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims
Not to be subject to decisions without human involvement	The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you We do not make any such decisions based on data collected by our website
The right to withdraw consents	If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time You may withdraw consents by emailing ecommerce@boxxe.com Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn

Modern Workplace

Our modern workplace solutions help you to get the best from your people, no matter where they are working.

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Modern Workplace

Designing for human brilliance

We help to shape AI-fueled workplace environments in which ideas flow, teams thrive, and businesses are propelled forward by a workforce that is productive, creative, motivated, and united. We accelerate the transformation of the workplace from a fixed space into an individualised and continuously optimised experience that empowers employees to deliver their best work where they need to be.

Outcomes

Productivity

Smarter, not harder

Unlock team potential with boxxe: Boost productivity, streamline tasks, and enhance workplace satisfaction.

Innovation

Work with more wow-factor

Elevate your business with innovative ideas, assistive tech, and seize the moments that make your ideas count.

Security

A safer workplace, wherever you want it

Protect data, anywhere. boxxe offers expert guidance for secure operations, ensuring continuity and informed decision-making across all environments.

Collaboration

The free flow of conversation and ideas

Elevate teamwork with boxxe: seamless integration across platforms like Teams, Slack, and Zoom optimising both internal teamwork and customer engagement.

Sustainability

Better standards. Better business.

Transforming workplaces with tech for sustainability, accountability, and wellbeing, empowering businesses to drive responsible growth

Capabilities

Microsoft Solutions

The power of Microsoft, with the personal touch of boxxe. Delivering scalable solutions for every digital challenge.

Azure Virtual Desktop Implementation Services Identity Solutions Managed Microsoft 365 Microsoft Intune Services Microsoft Teams Services Microsoft 365 Health Check SharePoint Solutions

Managed Services

Maximise workplace effectiveness with our end-to-end IT management services, revolutionising workplaces for enhanced productivity, innovation, and security.

boxxe Backup as a Service Device as a Service Email Solutions Fully Managed IT Migration Solutions Modern Desktop on Demand Unified Communications as a Service (UCaaS)

Consultancy

Navigate, Elevate, and Innovate with our strategic IT consultancy services. Driving success in digital transformations with expert guidance and confidence.

Azure Virtual Desktop Assessment Azure Virtual Desktop Workshop Cybersecurity Assessment End-User Computing Workshop Microsoft User Enablement Microsoft 365 Copilot Readiness Assessment Microsoft 365 Copilot Workshop

Case Studies

Case Study

ECS - Building a More Modern and Secure Infrastructure

ECS's infrastructure was modernised to Windows Server 2019, enhancing stability, security, and efficiency.

Case Study

Thirteen Group - Microsoft SharePoint and Power Automate

Thirteen Group streamlines document management with SharePoint, saving time and improving efficiency.

Case Study

Defra - Mobile Device Management

boxxe swiftly migrated 1,800 devices to VMware Workspace ONE, maintaining service and achieving 99% availability.

Case Study

Joe Browns - Virtual Desktop Success Story

boxxe swiftly enabled third-party sales support via Azure Virtual Desktop, securing systems in less than 2 weeks, boosting Joe Browns' sales efficiency.

Case Study

Thirteen Group - VMware Upgrade & Microsoft Licensing | Case Study

Thirteen Group upgraded VMware & renewed Microsoft licensing with boxxe. Improved stability, security, & document management. Completed in 8.5 days.

Case Study

Russell Group University - Multi-factor Authentication | Case Study

boxxe and Verisec helped a Russell Group University deploy Freja ID for secure multi-factor authentication, enhancing collaboration and data security.

Case Study

NHS Northampton General Hospital - Robotic Process Automation | Case Study

boxxe partnered with Northampton General Hospital, using RPA to automate oxygen tank monitoring, freeing up time for patient care in just 12 hours.

Case Study

Clackmannanshire Council - Remote Work Powered by Microsoft

Clackmannanshire Council transformed remote work with boxxe, saving time, boosting security, and enabling nationwide recruiting.

View All Case Studies

In a rapidly changing tech landscape, success hinges on effective management. Explore evolving business trends and our use of team insights to craft impactful client solutions.

Blog

12th Jan 2024

What’s new in the tech world? Generative AI is the latest buzzword

Read about how Generative AI is taking the tech world by storm and find out what you need to know now, to ensure your business thrives in the future.

Blog

12th Apr 2024

Microsoft Copilot - AI-Powered Productivity Tool

In an era where AI is rapidly transforming the digital landscape, Microsoft has taken a significant leap with the introduction of Microsoft Copilot.

Blog

14th Mar 2024

Future of Work Masterclass - Carbon, couriers and credits; tech transformations go green

Tim Hall, boxxe's Chief Technology Officer, shares his insights on how sustainability is embedded in everything we do here at boxxe.

Blog

2nd Oct 2023

The Big Switch Off: Embracing cloud-based communications

When analogue telephone systems are switched off in December 2024 in favour of cloud based systems, let boxxe guide you through the change.

Blog

9th Oct 2023

Future of Work Masterclass - Human connection in a remote world

Nurturing a collaborative, connected and creative digital environment - Join us for a series where we gather the latest insights, trends and knowledge about the future of work from our expert boxxers.

Blog

30th Oct 2023

Cybersecurity, SOCs, SLAs and Keeping Safe Online

Whether it’s malware, phishing, ransomware or IoT infiltration, cyber threats are evolving and that's why it’s so important that your security solutions measure up.

Blog

15th Nov 2023

Dealing with the Legacy – Digital Transformation of Windows Server 2012

Windows Server 2012 has reached its end of life, which means it won't receive any more updates or security patches from Microsoft.

Our Partners

A key element in successfully driving efficiency and excellence for our clients is working with our core partners.

Our workplace solutions make work work

Get the best from your people, no matter where they are working – with a workforce that is productive, creative, motivated, and united.

Using the information gathered in your free Workplace Assessment, we’ll build a bespoke report with our findings and recommendations.

Once you have it, it's your choice whether we help you with the next steps or if you start the work yourself. Either way, the report is yours to keep.

Start your workplace transformation today.

Make your workplace work. Interested in understanding how we can help transform your workplace?

Call us or complete this form and a Workplace Technology Specialist will get in touch to arrange your free Workplace Assessment.

0330 236 9429

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General

Types of data we collect

If you fail to provide personal data

How your personal data is collected

How and why we use your personal data

Marketing

Who do we share your personal data with

Who do we share your personal data with - in more detail

Overseas transfers and sharing personal data with sub-processors

Transferring your personal data out of the UK - in more detail

How long your personal data will be kept

Data Security

Cookies and other tracking technologies

Your Rights

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Latest Case Studies

Didcot Railway Centre IoT CCTV

Derbyshire Healthcare NHS Foundation Trust Data Migration

Joe Browns - Virtual Desktop Success Story

Helpful Insights

The boxxe Community

Already a customer?

Already a customer?

Modern Workplace

Designing for human brilliance

Outcomes

Productivity

Innovation

Security

Collaboration

Sustainability

Capabilities

Microsoft Solutions

Managed Services

Consultancy

Case Studies

ECS - Building a More Modern and Secure Infrastructure

Thirteen Group - Microsoft SharePoint and Power Automate

Defra - Mobile Device Management

Joe Browns - Virtual Desktop Success Story

Thirteen Group - VMware Upgrade & Microsoft Licensing | Case Study

Russell Group University - Multi-factor Authentication | Case Study

NHS Northampton General Hospital - Robotic Process Automation | Case Study

Clackmannanshire Council - Remote Work Powered by Microsoft

Related Articles

What’s new in the tech world? Generative AI is the latest buzzword

Microsoft Copilot - AI-Powered Productivity Tool

Future of Work Masterclass - Carbon, couriers and credits; tech transformations go green

The Big Switch Off: Embracing cloud-based communications

Future of Work Masterclass - Human connection in a remote world

Cybersecurity, SOCs, SLAs and Keeping Safe Online

Dealing with the Legacy – Digital Transformation of Windows Server 2012

Our Partners

Our workplace solutions make work work

Make your workplace work. Interested in understanding how we can help transform your workplace?