Building from the ground up! As a brand new public body, our client had a small team with limited IT expertise. They were looking for a partner to work with them to understand their requirements and help build the organisation from the ground up, so those already in roles could focus solely on executing the initiative’s deliverables.


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Our client is a newly formed public body within the UK Central Government.
Results
Our team at boxxe successfully developed their technology strategy, IT infrastructure and end-user computing requirements, with 4 key considerations in mind;
Keep their carbon footprint low by owning as little of their hardware as possible, whilst also creating a great user experience for their team
Manage expenditure, without compromising on the quality and security of their new infrastructure
Fully hand over their IT infrastructure and end-user computing functions to boxxe, to ensure optimisation, maintenance, smooth running of the solution.
Ensure the services were fully scalable to support 40 users at launch and up to 200 by the end of 2022
It took just two weeks to devise and implement our client’s solution.
We leased their hardware through Dell Financial Services, allowing them to spread the cost of payments over 3 years.
Our team has triaged and closed 5,173 cyber security alerts, thanks to our top-level Security Operations Centre.

Challenge
Plan
We led workshops with their team to devise a plan and technical strategy wholly suited to their work and operational needs. Once this was approved, we moved onto the build and implementation of new infrastructure, end-user computing and security services.
After extensive testing to ensure the client infrastructure would meet the strict governance requirements of a Central Government organisation, the project was approved, signed off and transitioned smoothly into a live service.
Approach
We decided on a 4-part action plan, which would deliver benefits in the multiples!
Part 1 – We defined the scope, to understand their requirements from a technical perspective.
Part 2 – We focused on end-user computing. We decided to lease their hardware through Dell Financial Services, allowing them to spread the cost of payments over 3 years, support the circular economy through device recycling and refurbishment, and reduce emissions by reducing demand on device production.
Part 3 – We integrated fully managed security operations, through our 24/7 Managed Threat Detection and Vulnerability Patching Service. We onboarded our in-house SOC (Security Operations Centre) within just two weeks, providing custom dashboards to give them an overview of all security events, incidents and user activity over a 30-day period.
Part 4 – We are now responsible for the day-to-day running of their systems, using industry leading software and platforms like Microsoft Azure and LogicMonitor to provide the best service.
Outcome
Following a smooth transition from the build phase, boxxe took on the management and support of the client’s IT environment. And thanks to boxxe’s SOC service, our expert analysts have triaged and closed 5,173 cyber security alerts over the last 9 months. Only 10 of those were escalated to serious incidents* and all were dealt with within agreed Service Levels.With boxxe’s continued management and support of their entire IT function, the client has confidence in the long term sustainability, scalability and reliability of boxxe’s services, working in true partnership with client stakeholders to deliver a robust yet flexible IT function that support the client’s mission. *Analysts only escalate these alerts to serious incidents (i.e. they must be dealt with immediately) if a trend is identified amongst recent events and alerts.
boxxe has been responsive, open and collaborative. Management of the projects has been very good, with flexibility and agility. We really get the impression that the core team in boxxe really cares about delivering a good service to us.

Get in touch
Security with sustainability in mind… Or lower costs. Or scalability.
Whatever you’ve got in mind, let boxxe find the tech solution that works best for you.