UK Central Government

Building from the ground up! As a brand new public body, our client had a small team with limited IT expertise. They were looking for a partner to work with them to understand their requirements and help build the organisation from the ground up, so those already in roles could focus solely on executing the initiative’s deliverables.

We led workshops with their team to devise a plan and technical strategy wholly suited to their work and operational needs. Once this was approved, we moved onto the build and implementation of new infrastructure, end-user computing and security services.

After extensive testing to ensure the client infrastructure would meet the strict governance requirements of a Central Government organisation, the project was approved, signed off and transitioned smoothly into a live service.

We decided on a 4-part action plan, which would deliver benefits in the multiples!

Part 1 – We defined the scope, to understand their requirements from a technical perspective. 

Part 2 – We focused on end-user computing. We decided to lease their hardware through Dell Financial Services, allowing them to spread the cost of payments over 3 years, support the circular economy through device recycling and refurbishment, and reduce emissions by reducing demand on device production.

Part 3 – We integrated fully managed security operations, through our 24/7 Managed Threat Detection and Vulnerability Patching Service. We onboarded our in-house SOC (Security Operations Centre) within just two weeks, providing custom dashboards to give them an overview of all security events, incidents and user activity over a 30-day period.

Part 4 – We are now responsible for the day-to-day running of their systems, using industry leading software and platforms like Microsoft Azure and LogicMonitor to provide the best service.

Following a smooth transition from the build phase, boxxe took on the management and support of the client’s IT environment. And thanks to boxxe’s SOC service, our expert analysts have triaged and closed 5,173 cyber security alerts over the last 9 months. Only 10 of those were escalated to serious incidents* and all were dealt with within agreed Service Levels.With boxxe’s continued management and support of their entire IT function, the client has confidence in the long term sustainability, scalability and reliability of boxxe’s services, working in true partnership with client stakeholders to deliver a robust yet flexible IT function that support the client’s mission. *Analysts only escalate these alerts to serious incidents (i.e. they must be dealt with immediately) if a trend is identified amongst recent events and alerts.