Cookie Policy

What we use your personal data for	Our reasons
Creating and managing your account with us	To perform our contract with you or to take steps at your request before entering into a contract
Providing products and/or services to you	To perform our contract with you or to take steps at your request before entering into a contract
Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us	To comply with our legal and regulatory obligations
Enforcing legal rights or defend or undertake legal proceedings	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e. to protect our business, interests and rights
Customising our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website	Depending on the circumstances: — your consent as gathered e.g., by the separate cookies tool on our website—see ‘Cookies and other tracking technologies’ below — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent, you may withdraw it at any time by changing the setting on the cookies tool (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended	Depending on the circumstances: — your consent as gathered by the separate cookies tool on our website]—see ‘Cookies and other tracking technologies’ below — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent you may withdraw it at any time by clearing your cookie settings and rejecting when you revisit our website (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products AND/OR services or other important notices	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Protecting the security of systems and data used to provide the services	To comply with our legal and regulatory obligations We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, i.e., to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us
Statistical analysis to help us understand our customer base	For our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Updating and enhancing customer records	Depending on the circumstances: — to perform our contract with you or to take steps at your request before entering into a contract — to comply with our legal and regulatory obligations — where neither of the above apply, for our legitimate interests, e.g., making sure that we can keep in touch with our customers about existing orders and new products
Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, e.g. to record and demonstrate evidence of your consents where relevant	To comply with our legal and regulatory obligations
Marketing our services to existing and former customers	For our legitimate interests, i.e., to promote our business to existing and former customers See ‘Marketing’ below for further information
The audit of our ISO certifications (to the extent not covered by ‘activities necessary to comply with legal and regulatory obligations’ above)	For our legitimate interests, i.e., to maintain our accreditations so we can demonstrate we operate at the highest standards
To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. In such cases information will be anonymised where possible and only shared where necessary	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e., to protect, realise or grow the value in our business and assets

Recipient	Processing operation (use) by recipient	Relevant categories of personal data transferred to recipient
Google	We use Google Analytics (GA4) cookies to collect data about the visitors to the site which includes the number of visitors, session duration, pages visited during the session etc. and whether visitors return. Google Analytics will assign a unique “ID” to a user of the boxxe website at the point they register an account with us for the purpose of tracking their activity on the boxxe website. This information is anonymous and cannot be used to identify you personally unless you end up becoming a boxxe customer. Google Analytics cannot use the ID to work out who you are.	Device’s IP address (processed during your session and stored in a de-identified form) geographic location (country only), and the preferred language used to display our website. Google Analytics stores this information on our behalf in a pseudonymized user profile.
Hotjar Ltd	We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. Hotjar is contractually forbidden to sell any of the data collected on our behalf.	This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.
Klevu	Klevu offers a machine learning algorithm which takes several parameters into account when establishing what a customer may like and eventually buy on the store. Javascript keeps track of what customers are searching for and visiting. These products visited by these customers and any recent search queries fired by them are used as a context to the search queries fired by them. Klevu perform semantic and statistical analysis of this data to identify the intent and to build multiple, product-noun (e.g. bag, shoe, chair) specific profiles of preferences. Klevu also employs a method called collaborative filtering, which involves analyzing the history of other customers who have or had performed similar searches and visited products similar to the products visited by the current customer. Only those products that are relevant to the current search query are picked up and analyzed to identify common factors within them.	Device’s IP address (processed during your session and stored in a de-identified form) geographic location (country only), and the preferred language used to display our website. Klevu stores this information on our behalf in a pseudonymized user profile.
Dotdigital	Dotdigital is a SaaS cross-channel marketing automation platform and services provider that helps brands devise successful, personalized marketing campaigns across multiple channels (e.g. email). Paired with its Microsoft Dynamics 365 CRM integration, boxxe is able to deliver tailored marketing to its customers.	Contact data (such as email address, contact number, name or other contact details), marketing preferences, IP address and usage information (including online navigation data, location data and browser data).

Recipient country	Recipient	Processing operation (use) by recipient	Lawful safeguard
Ireland	Hotjar	Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018 https://www.hotjar.com/legal/support/dpa/
USA	Stripe Inc	In order to facilitate online payments through boxxe’s ecommerce portal, where applicable, Stripe may Process Payment Account Details, bank account details, billing/shipping address, name, date/time/amount of transaction, device ID, email address, IP address/location, order ID, payment card details, tax ID/status, unique customer identifier, identity information including government issued documents (e.g., national IDs, driver’s licenses and passports).	UK Data Transfer Addendum https://stripe.com/gb/legal/dpa
EEA	Vaimo	Vaimo has access to certain categories of boxxe customer personal data (names, addresses, DOB, email, number, location, device and diagnostic data, connection data), by virtue of hosting the boxxe website.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018. Vaimo also has a legally valid intra-group agreement in place and no data is transferred to any entity who is not a party to it.
EEA	Dotdigital	Boxxe will provide certain information about its customers to Dotdigital in order for it to be able to provide automated marketing services that are tailored to its specific customer interests.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018. https://dotdigital.com/terms/data-processing-agreement/


Access to a copy of your personal data	The right to be provided with a copy of your personal data
Correction (also known as rectification)	The right to require us to correct any mistakes in your personal data
Erasure (also known as the right to be forgotten)	The right to require us to delete your personal data—in certain situations
Restriction of use	The right to require us to restrict use of your personal data in certain circumstances, e.g. if you contest the accuracy of the data
Data portability	The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
To object to use	The right to object: — at any time to your personal data being used for direct marketing (including profiling) — in certain other situations to our continued use of your personal data, e.g. where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims
Not to be subject to decisions without human involvement	The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you We do not make any such decisions based on data collected by our website
The right to withdraw consents	If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time You may withdraw consents by emailing ecommerce@boxxe.com Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn

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About boxxe
Cookie Policy

This policy contains important information on who we are and how we use cookies on our website.

Please read this cookie policy carefully, together with our Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

Who are we?

We are Boxxe Limited (trading as boxxe) and we operate this website. We are registered in England and Wales under company number 02109168. Our registered office address is at Artemis House Eboracum Way, Heworth Green, York, England, YO31 7RE.

Our website

This cookie policy relates to your use of our website, www.boxxe.com and any of our other websites on which this policy is published, and how we use cookies.

Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. These other third-party websites may also use cookies or similar technologies in accordance with their own separate policies and any link to these third-party websites is not an endorsement by boxxe. To find out more about privacy and cookie information relating to these other third-party websites, please consult their separate policies as appropriate as these will be different.

What are cookies?

We use cookies on our website. A cookie is a small text file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser on your device (e.g. your computer, phone, tablet or other electronic device) when you use our website. These help us recognise you and your device, interact with you and store some information about your preferences or past actions.

For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users and interact with them. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file which will be stored on a browser and will remain valid until its set expiry date (unless deleted by the user). A session cookie, on the other hand, will expire at the end of a browser session (normally when a user exits their browser).

Cookies set by the website owner (in this case, boxxe) are called “first party cookies”. Cookies set by parties other than the website owner are called “third-party cookies”. The third-party cookies enable third party features or functionality to be provided on or through the website (e.g. such as advertising and analytics).

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

Types of cookies

The specific first and third party cookies we use can be seen later in this cookie policy. We use the following types of cookies:

Essential website cookies: These cookies are strictly necessary to provide you with the services available through our website.

Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our website but are non-essential to its use. However, without these cookies, certain functionality may become unavailable.

Marketing and target analytical cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing.

The cookies we use

Category: Necessary cookies

These necessary cookies help make our website usable by enabling basic functions like page navigation and access to secure areas of the website. Our website cannot function properly without these cookies.

COOKIE PROVIDER	COOKIE NAME	PURPOSE	EXPIRY
boxxe.com	__cfruid	This cookie is a part of the services provided by Cloud flare - including load balancing, deliverance of website content and serving DNS connection for website operators.	Session
youtube.com	CONSENT	Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of our website.	Persistent
Boxxe.com	ss_xxxxxxxx_recently_compared_product_previous	Stores product IDs of recently compared products.	Session
Boxxe.com	PHPSESSID	PHP session cookie associated with embedded content from this domain.	Persistent
Boxxe.com	OptanonAlertBoxClosed	This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.	Persistent
Boxxe.com	OptanonConsent	This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.	Persistent
Boxxe.com	__cf_bm	Stores product IDs of recently viewed products for easy navigation.	Session
Boxxe.com	__cf_bm	The __cf_bm cookie is a cookie necessary to support Cloudflare Bot Management, currently in private beta. As part of our bot management service, this cookie helps manage incoming traffic that matches criteria associated with bots. This is a CloudFoundry cookie.	Persistent
Boxxe.com	OptanonAlertBoxClosed	This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.	Persistent
Boxxe.com	ss_xxxxxxxx_recently_compared_product	Stores product IDs of recently compared products.	Session
Boxxe.com	ss_xxxxxxxx_recently_viewed_product_previous	Stores product IDs of recently viewed products for easy navigation.	Session
Boxxe.com	ss_xxxxxxxx_mage-cache-storage	Local storage of visitor-specific content that enables ecommerce functions.	Session
Boxxe.com	mage-messages	Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages. The message is deleted from the cookie after it is shown to the shopper.	Persistent

Category: Performance and functionality cookies

Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.

COOKIE PROVIDER	COOKIE NAME	PURPOSE	EXPIRY
Boxxe.com	_gid	This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each	Persistent
nr-data.net	JSESSIONID	General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.	Session
Boxxe.com	_ga	This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.	Persistent
Boxxe.com	_gat_UA-203246504-1	This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.	Persistent
Boxxe.com	_ga_SDFQB38NYT		Persistent
Boxxe.com	mage-cache-storage-section-invalidation	This cookie is used to facilitate content caching on the browser to make pages load faster.	Persistent
Boxxe.com	product_data_storage	Stores configuration for product data related to Recently Viewed / Compared Products.	Persistent
Boxxe.com	recently_compared_product	Stores product IDs of recently compared products.	Persistent
Boxxe.com	recently_compared_product_previous	Stores product IDs of previously compared products for easy navigation.	Persistent
Boxxe.com	private_content_version	This cookie is used to facilitate content caching on the browser to make pages load faster.	Persistent
Boxxe.com	mage-cache-sessid	The value of this cookie triggers the cleanup of local cache storage. When the cookie is removed by the backend application, the Admin cleans up local storage, and sets the cookie value to true.	Persistent
Boxxe.com	mage-cache-storage	This cookie is used to facilitate content caching on the browser to make pages load faster.	Persistent
Boxxe.com	recently_viewed_product	Stores product IDs of recently viewed products for easy navigation.	Persistent
Boxxe.com	section_data_ids	This cookie is used to facilitate content caching on the browser to make pages load faster.	Persistent
Boxxe.com	recently_viewed_product_previous	Stores product IDs of recently previously viewed products for easy navigation.	Persistent
Boxxe.com	form_key	This cookie is used to facilitate content caching on the browser to make pages load faster.	Persistent

Category: Marketing cookies

Marketing or targeting cookies are used to track visitors across websites with the intention to display ads that are relevant and engaging for individual users.

COOKIE PROVIDER	COOKIE NAME	PURPOSE	EXPIRY
Youtube.com	VISITOR_INFO1_LIVE	This cookie is set by Youtube to keep track of user preferences for Youtube videos embedded in sites;it can also determine whether the website visitor is using the new or old version of the Youtube interface.	Persistent
Youtube.com	__Secure-YEC		Persistent
Youtube.com	YSC		Session
Youtube.com	CONSENT	This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.	Persistent

Category: Unclassified cookies

COOKIE PROVIDER	COOKIE NAME	EXPIRY
Boxxe.com	ls_recently_viewed_product_previous	Persistent
Boxxe.com	mage-messages	Persistent
Boxxe.com	ls_mage-cache-storage	Persistent
Boxxe.com	ls_recently_compared_product	Persistent
Boxxe.com	ls_recently_compared_product_previous	Persistent
Boxxe.com	klv_mage	Session
Boxxe.com	ss_xxxxxxxx_product_data_storage	Session
Boxxe.com	ls_product_data_storage	Persistent
Boxxe.com	ls_mage-cache-storage-section-invalidation	Persistent
Boxxe.com	ls_mage-cache-timeout	Persistent
Boxxe.com	ls_recently_viewed_product	Persistent

Cookies and personal information

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

How to turn off all cookies, and consequences

If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.

You can also delete cookies already stored on your computer. Again, this may have a negative impact on the usability of many websites.

For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

How to contact us

If you have any questions about this cookie policy or the information we hold about you, or you would like this notice in another format, please get in contact. Our contact details are:

Email: letschat@boxxe.com

Address: Artemis House, Eboracum Way, York, YO31 7RE

Telephone: 0330 236 9429

Changes to this policy

We may change and review this cookie policy from time to time. If we do, we will inform you via a notice on our website and on your next visit to our website, we will ask you to provide your consent or rejection to the cookies used.

Version History: Version 1.1

Date Published: September 2022

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Helpful Insights

The boxxe Community

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Already a customer?

Cookie Policy

Who are we?

Our website

What are cookies?

Types of cookies

The cookies we use

Category: Necessary cookies

Category: Performance and functionality cookies

Category: Marketing cookies

Category: Unclassified cookies

Cookies and personal information

How to turn off all cookies, and consequences

How to contact us

Changes to this policy

General

Types of data we collect

If you fail to provide personal data

How your personal data is collected

How and why we use your personal data

Marketing

Who do we share your personal data with

Who do we share your personal data with - in more detail

Overseas transfers and sharing personal data with sub-processors

Transferring your personal data out of the UK - in more detail

How long your personal data will be kept

Data Security

Cookies and other tracking technologies

Your Rights

Policy Changes

Contact Us

Explore our bestselling computers

Explore our bestselling accessories

Latest Case Studies

Didcot Railway Centre IoT CCTV

Derbyshire Healthcare NHS Foundation Trust Data Migration

Joe Browns - Virtual Desktop Success Story

Helpful Insights

The boxxe Community

Already a customer?

Already a customer?

Cookie Policy

Who are we?

Our website

What are cookies?

Types of cookies

The cookies we use

Category: Necessary cookies

Category: Performance and functionality cookies

Category: Marketing cookies

Category: Unclassified cookies

Cookies and personal information

How to turn off all cookies, and consequences

How to contact us

Changes to this policy