Maximising Teamwork: Why use our UCaaS services?
To put it simply, a Contact Centre is the primary means by which a company interacts with its customers. Our UCaaS solutions provide a customer experience that goes beyond voice calls by adopting digital channels such as chat and SMS to expand your offering and accommodate customer contact preferences.
Busy professionals, along with everyone else, use their smartphones to communicate in many ways. Examples are carrier-based voice calls, text messages, instant messaging such as Telegram, dedicated communication channels such as Slack, and multiple email accounts.
The challenge with so many disparate platforms and potentially multiple accounts on each one, is that all of this communication gets significantly fragmented. Enter UCaaS, which integrates this communication through a cloud model, as well as integrating with cloud-based software applications.
The right partner: Why boxxe?
Currently boxxe UCaaS Solutions are provided via Avant. Our Technology Solutions Consultants will work with Avant to compare solution providers and leverage knowledge articles to find exactly the right fit for your business.
Covering all bases: What else we can do
Our customers need their people to have the ability to work seamlessly from anywhere. They need devices to help them communicate, collaborate and deliver value to their customers. That responsibility falls on their IT teams to deliver. Let us help with our Modern Workplace services that will make it happen quickly, easily and securely. Contact us below to find out more, or explore our other Modern Workplace Services.
The next step: Customised support
Get in touch to find out more about our UCaaS Solutions
Technology can be confusing, but we've worked hard to make sure our process isn't. We follow the four key steps in every project:
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That's why we do what we do, and can provide you with a service like no other.