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Unified Communications as a Service

 

On-demand scalability, global reach, and easy integrations to route customers to the right agent quickly and efficiently with our UCaaS solutions:

  • 3+ decades transforming businesses through tech
  • Adaptable UCaaS services tailored to your needs
  • Support from highly trained experts

Maximise teamwork with our UCaaS services

"Businesses often struggle with fragmented communication channels that lead to slower response times, inconsistent customer interactions and missed opportunities. This disjointed approach can impact customer satisfaction, hamper team collaboration and ultimately affect productivity. Businesses without a comprehensive UCaaS platform risk being unable to meet the demands of fast, flexible communication in a modern workplace."

boxxe

The solution? Our unified communications and collaboration service

Provided by Avant, our comprehensive UCaaS service integrates efficient communication through a cloud model to provide a customer experience that goes beyond traditional voice calls. By adopting digital channels such as chat, SMS and video, you can expand your offering and accommodate customer contact preferences to ensure a seamless experience.

The benefits of adopting a unified communication system

Productivity

With UCaaS, your employees have everything they need in one centralised system. Your team can work faster, smarter and more efficiently.

Collaboration

Seamlessly integrate communication platforms and promote collaboration across your team to create a more agile and productive work environment.

Flexibility

One platform, a variety of communication tools. Unified communications empower employees to respond to customer needs faster, even when working remotely.

Scalability

Scale up your operations with ease. The UCaaS cloud-based system means you can efficiently adapt your service as your team grows.

Reduced costs

Cut the costs with one cloud-based interface that simplifies the management process and reduces dependency on in-house IT departments.

Customer experience

Provide customers with a complete and unified communication solution to manage customer interactions effectively.

What are the essential functions of UCaaS?

Stay connected with UCaaS

Chat

Instant messaging offers a convenient way for distributed teams to stay connected, share information and collaborate efficiently.

Advanced phone features with UCaaS

Voice

UCaaS platforms enable businesses to benefit from advanced phone features like call forwarding, conferencing, recording and call routing, which make it easy to make decisions more efficiently.

Videro conferencing with UCaaS

Video

With features like screen sharing, recordings and chat, video conferencing empowers teams to collaborate effectively when working remotely.

Collaboration features with UCaaS

Collaboration

Collaboration features such as shared calendars and project management tools enhance efficiency and productivity by enabling employees to work seamlessly across teams and achieve shared objectives.

Why choose boxxe as your unified communications provider?

With over three decades of experience, we know what it takes to provide solutions that help businesses thrive in an ever-changing tech landscape.

  • Tailored service:  We're proud to offer our customers bespoke unified communications solutions that are designed to meet the specific needs of their business.
  • Vast experience:  We have decades of experience working with a range of public and corporate sector corporations, so we're well-equipped to help you find a solution that will enable your company to thrive.
  • Client approved:  Our passion and expertise in the industry have helped us deliver exceptional results for our customers over the years. Get in touch and let us do the same for you.
  • Certified experts:  We're ISO27001-certified, which means you can rest assured that your safety and security will be our top priority when you partner with us.

Our partners

Our core partners help us deliver effective and innovative IT solutions to our customers.
 

Microsoft
Dell
HP
Lenovo
Samsung

FAQs on unified communications

How does UCaaS work?

In one single, cloud-based platform, unified communications streamline your business operations by bringing everything together in one simple-to-use interface.

Unified communication systems allow teams to seamlessly communicate across different channels, from messaging colleagues and calling customers to sharing documents and hosting video conferences, without the need for multiple platforms or providers.

What's the difference between UCaaS and CPaaS?

While they share many similarities, there are some key differences between UCaaS and CPaaS (Communications Platform as a Service) solutions.

CPaaS acts as a toolbox that empowers developers to integrate communication features into their existing applications. In comparison, UCaaS providers deliver a unified communications experience for businesses and their employees in an all-in-one communication platform that is ready to use.

Are there any disadvantages to using a unified communications system?

While a UCaaS platform offers a powerful and convenient communication solution, it's important to consider some potential drawbacks when making your decision.

  • Security:  Moving communication data to a cloud-based system can raise questions surrounding security and data privacy. That's why it's crucial to choose a unified communications company like boxxe that prioritises data protection and keeping your organisation safe from security threats.
  • Internet connection:  As UCaaS functions entirely over the internet, a strong and reliable internet is essential for seamless and uninterrupted communication. Organisations or employees who may experience fluctuating internet quality may need to address these concerns before adopting a unified communications system.
  • Integration:  Some businesses may encounter challenges when incorporating existing business phone systems or software with a new UCaaS platform, so careful planning with your UCaaS provider is essential to ensure a smooth transition.

Revolutionise your workspace with our unified communications solutions

Get in touch to find out more about our UCaaS Solutions

Help your team achieve more, no matter where they are working, with a unified communications system that inspires productivity, collaboration and connection.
To find out more, call our team on the number below or complete our callback form and a Workplace Technology Specialist will get in touch at a time that suits you.
 

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Our clients love us

Business challenges?  We see your opportunity.

That's why we do what we do, and can provide you with a service like no other.

"We have been a customer of boxxe's for over 4 years.  We initially started our engagement with boxxe when our Microsoft ESA was up for renewal.  After winning a close tender competition, boxxe has been an invaluable partner ever since."  

Hassan Bahrani , Head of IT, Thirteen Group

“We’re very pleased with boxxe’s mobile device management service.  To date, the system has fulfilled all of our expectations, and boxxe has proved to be a responsive and supportive service provider.  They are quick to adapt to new requirements and boxxe has delivered all projects on time and within all agreed performance parameters.”

Graham Wells , Cloud Service Manager, Defra

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