

For any queries regarding our merger, please read boxxe & Total Computers – A Powerful Merger or contact our Customer Services Team on 0330 236 9429 or via email at letschat@boxxe.com.
Maximise teamwork with our UCaaS services
The solution? Our unified communications and collaboration service
Provided by Avant, our comprehensive UCaaS service integrates efficient communication through a cloud model to provide a customer experience that goes beyond traditional voice calls. By adopting digital channels such as chat, SMS and video, you can expand your offering and accommodate customer contact preferences to ensure a seamless experience.
The benefits of adopting a unified communication system
Productivity
With UCaaS, your employees have everything they need in one centralised system. Your team can work faster, smarter and more efficiently.
Collaboration
Seamlessly integrate communication platforms and promote collaboration across your team to create a more agile and productive work environment.
Flexibility
One platform, a variety of communication tools. Unified communications empower employees to respond to customer needs faster, even when working remotely.
Scalability
Scale up your operations with ease. The UCaaS cloud-based system means you can efficiently adapt your service as your team grows.
Reduced costs
Cut the costs with one cloud-based interface that simplifies the management process and reduces dependency on in-house IT departments.
Customer experience
Provide customers with a complete and unified communication solution to manage customer interactions effectively.
What are the essential functions of UCaaS?

Chat
Instant messaging offers a convenient way for distributed teams to stay connected, share information and collaborate efficiently.

Voice
UCaaS platforms enable businesses to benefit from advanced phone features like call forwarding, conferencing, recording and call routing, which make it easy to make decisions more efficiently.

Video
With features like screen sharing, recordings and chat, video conferencing empowers teams to collaborate effectively when working remotely.

Collaboration
Collaboration features such as shared calendars and project management tools enhance efficiency and productivity by enabling employees to work seamlessly across teams and achieve shared objectives.
Why choose boxxe as your unified communications provider?
With over three decades of experience, we know what it takes to provide solutions that help businesses thrive in an ever-changing tech landscape.
- Tailored service: We're proud to offer our customers bespoke unified communications solutions that are designed to meet the specific needs of their business.
- Vast experience: We have decades of experience working with a range of public and corporate sector corporations, so we're well-equipped to help you find a solution that will enable your company to thrive.
- Client approved: Our passion and expertise in the industry have helped us deliver exceptional results for our customers over the years. Get in touch and let us do the same for you.
- Certified experts: We're ISO27001-certified, which means you can rest assured that your safety and security will be our top priority when you partner with us.
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FAQs on unified communications
How does UCaaS work?
In one single, cloud-based platform, unified communications streamline your business operations by bringing everything together in one simple-to-use interface.
Unified communication systems allow teams to seamlessly communicate across different channels, from messaging colleagues and calling customers to sharing documents and hosting video conferences, without the need for multiple platforms or providers.
What's the difference between UCaaS and CPaaS?
While they share many similarities, there are some key differences between UCaaS and CPaaS (Communications Platform as a Service) solutions.
CPaaS acts as a toolbox that empowers developers to integrate communication features into their existing applications. In comparison, UCaaS providers deliver a unified communications experience for businesses and their employees in an all-in-one communication platform that is ready to use.
Are there any disadvantages to using a unified communications system?
While a UCaaS platform offers a powerful and convenient communication solution, it's important to consider some potential drawbacks when making your decision.
- Security: Moving communication data to a cloud-based system can raise questions surrounding security and data privacy. That's why it's crucial to choose a unified communications company like boxxe that prioritises data protection and keeping your organisation safe from security threats.
- Internet connection: As UCaaS functions entirely over the internet, a strong and reliable internet is essential for seamless and uninterrupted communication. Organisations or employees who may experience fluctuating internet quality may need to address these concerns before adopting a unified communications system.
- Integration: Some businesses may encounter challenges when incorporating existing business phone systems or software with a new UCaaS platform, so careful planning with your UCaaS provider is essential to ensure a smooth transition.
Revolutionise your workspace with our unified communications solutions
Get in touch to find out more about our UCaaS Solutions
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