Desktop On Demand, Virtual Cloud Based Computing Services

Desktop on Demand Support Services

Get instant streaming access to a managed cloud desktop from any device, anytime ad anywhere. It's like Netflix, but for computing... a virtual Desktop on Demand.

35+ years delivering innovative tech solutions

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Desktop On Demand, Virtual Cloud Based Computing Services

Cloud computing and virtual desktops

The global pandemic made remote and hybrid working a necessity in 2021 and 2022. With little preparation, businesses had to make quick adaptations and pivot the way they work and operate.

You’ve changed systems and adapted processes, and now we don’t want to go back! Which is great, as long as your new ways of working are sustainable, cost-effective and efficient and efficient - and can boost the longevity of your business. That’s where cloud computing and virtual desktops come in.

With our Modern Desktop services, we provide a secure, fully managed Windows 10 virtual desktop in the cloud, so that your team has access from any device – anytime and anywhere. We scope, design and build the desktop to your specification, allowing your team to easily access any (and all!) applications they need for work.

"With 40% of the UK workforce remote or hybrid working in 2023 (ONS), it's a massive hassle for IT professionals for manage hardware, security and access to sensitive data. Desktop on Demand Support Services are such an effective solution to those challenges. With it, desktop management is simple and teams have the tools to be productive anytime, anywhere."

Matt Fooks , Workplace Solutions Architect, boxxe

Arrange a chat with Matt

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The benefits of our Desktop on Demand services

Remote worker working on a secure, central desktop

Flexible working

You can connect remote workers to a secure, central desktop from any device using cloud technology, so you never have to worry about updating and patching hundreds of laptops individually again.

Defence-grade security

As an accredited Ministry of Defence security specialist, your systems, data and reputation are safe with us.

Freed-up time

You'll have full access to the desktop, but we'll manage it for you, so you can spend your time where it matters most.

Greater capability

We’ll give your team access to more powerful hardware than they have at home – without the cost of provisioning.

Custom workloads

Different teams have different computing needs. We’ll build a custom desktop for every type of user in your business so you can all perform at your best.

No on-premise hardware, so no large CapEx

Cost effectiveness

No on-premises hardware is required, so you don't have to pay any large capital expenditure costs. Microsoft Azure Virtual Desktop is a free service that you can use as part of your existing Microsoft 365 or Windows per-user licence.

How does Modern Desktop work?

Workshop

We deliver a free workshop to help you understand virtual desktops and how they can help your organisation.

Assessment

We evaluate your current desktop environment and devise how to implement desktop virtualisation in a way that maximises results for your business.

Proof of concept

You test your new virtual desktop environment for four weeks, while we provide support and a clear roadmap for full deployment.

Connect remote workers to a secure, central desktop

Implementation

We get you up and running with a complete virtual desktop solution that meets all your needs.

Support and management

We provide ongoing management and maintenance of the virtual desktop environment, available across two tiers of service.

Why choose boxxe as your cloud computing service provider?

Over more than 35 years of experience, we've learned how to provide innovative tech solutions like Modern Desktop on Demand in a way that transforms organisations and empowers individuals. Here's what you can expect if you partner with us:

Vast experience: We've worked with a broad range of organisations across the public and private sectors, so we have the expertise to help you overcome whatever challenges you're grappling with.
Accredited experts: We're ISO 27001-certified security specialists and have protected some of the most targeted organisations in the country, so you can count on the highest levels of security.
Innovative partners: Our partnerships with leading vendors like Microsoft play a key role in driving efficiency and effectiveness for our clients.
Exceptional outcomes: We pride ourselves on delivering incredible results for our clients. We're ready and waiting to do the same for you.

Our customers love us

Read what our happy customers have to say about our virtual Desktop on Demand services and other workplace solutions.

“I know that no matter what the challenge might be, I can go to boxxe and say, ‘I’ve got this issue here. What are your thoughts about it?’ and get a solid answer back. I’ve never had to go back and question them.”

John Allan , IT Team Manager, Clackmannanshire Council

Fantastic and flexible technology partner

"boxxe was fantastic at getting this request completed. They designed and implemented the virtual desktops in good time, meaning we were able to fulfil the sales orders at this critical time. boxxe has proven themselves to be a knowledgeable and flexible technology partner.”

Joe Browns

"Working with boxxe has been a fantastic experience, they saw my vision and brought it to life, adding their own innovative and forward-thinking ideas. It’s paved the way to Thirteen Group being Microsoft-first in our future developments."

Jayne Allport , Head of Service, Systems & Application Improvement, Thirteen Group

"We have been a customer of boxxe's for over 4 years. We initially started our engagement with boxxe when our Microsoft ESA was up for renewal. After winning a close tender competition, boxxe has been an invaluable partner ever since." 

Hassan Bahrani , Head of IT, Thirteen Group

“We’re very pleased with boxxe’s mobile device management service. To date, the system has fulfilled all of our expectations, and boxxe has proved to be a responsive and supportive service provider. They are quick to adapt to new requirements and boxxe has delivered all projects on time and within all agreed performance parameters.”

Graham Wells , Cloud Service Manager, Defra

Book a free demo

Interested in learning more about Modern Desktop on Demand Support Services?

Call us on the number below or complete the form and tell us what your challenges are, and one of our boxxe technical specialists will be in touch.

0330 236 9429

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Frequently Asked Questions

What is Desktop on Demand?

Desktop on Demand is our fully managed virtual desktop service in the cloud that members of your organisation can access anywhere, at any time.

We primarily use Windows 10 Azure Virtual Desktop (AVD) but we can expand the service to include Horizon View, Citrix Cloud or Virtual Desktop Infrastructures (VDIs) run in private clouds.

What is a virtual desktop?

A virtual desktop is a software-based version of a traditional desktop environment that you access remotely through the internet.

There are several different types of virtual desktops, including Virtual Desktop Infrastructure (VDI), Remote Desktop Services (RDS) and Desktop-as-a-Service (DaaS).

What are the benefits of virtual desktops?

Virtual desktops offer several key advantages over their physical counterparts, including the following:

Flexibility: You can connect to the same desktop from a variety of devices, with the same experience on each, wherever you are.
Protection: Your data stays safe thanks to cloud-based computing, even if one of your devices dies, goes missing or is stolen.
Efficiency: IT teams can deploy updates, patches and other changes in one fell swoop through a central system, instead of configuring each device in person.

Does a virtual desktop run differently from a normal one?

No. Your virtual desktop will work exactly like any other desktop you’ve used previously.

How do I connect to a virtual desktop?

Your whole team can connect in one of two ways: using the Remote Desktop app (available for Windows, Android, macOS, iOS and Linux) or through browsers such as Edge, IE, Safari, Firefox or Chrome.

Where will my virtual desktop be hosted?

If you partner with boxxe, your virtual desktop will be hosted on Azure – Microsoft's industry-leading cloud platform.

We have no cloud-based computing experience – does that mean we can't use a virtual desktop?

Not at all. We'll do all the work for you, from setup to maintenance. All you need to do is choose your package and we'll take care of the rest.

How is your Desktop on Demand service priced?

We like to keep costs simple! There's a flat monthly charge per user, plus any Microsoft Azure fees for the storage and computing power you use over each billing period.

What we use your personal data for	Our reasons
Creating and managing your account with us	To perform our contract with you or to take steps at your request before entering into a contract
Providing products and/or services to you	To perform our contract with you or to take steps at your request before entering into a contract
Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us	To comply with our legal and regulatory obligations
Enforcing legal rights or defend or undertake legal proceedings	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e. to protect our business, interests and rights
Customising our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website	Depending on the circumstances: — your consent as gathered e.g., by the separate cookies tool on our website—see ‘Cookies and other tracking technologies’ below — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent, you may withdraw it at any time by changing the setting on the cookies tool (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended	Depending on the circumstances: — your consent as gathered by the separate cookies tool on our website]—see ‘Cookies and other tracking technologies’ below — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent you may withdraw it at any time by clearing your cookie settings and rejecting when you revisit our website (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products AND/OR services or other important notices	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Protecting the security of systems and data used to provide the services	To comply with our legal and regulatory obligations We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, i.e., to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us
Statistical analysis to help us understand our customer base	For our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Updating and enhancing customer records	Depending on the circumstances: — to perform our contract with you or to take steps at your request before entering into a contract — to comply with our legal and regulatory obligations — where neither of the above apply, for our legitimate interests, e.g., making sure that we can keep in touch with our customers about existing orders and new products
Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, e.g. to record and demonstrate evidence of your consents where relevant	To comply with our legal and regulatory obligations
Marketing our services to existing and former customers	For our legitimate interests, i.e., to promote our business to existing and former customers. See Marketing below for further information
The audit of our ISO certifications (to the extent not covered by ‘activities necessary to comply with legal and regulatory obligations’ above)	For our legitimate interests, i.e., to maintain our accreditations so we can demonstrate we operate at the highest standards
To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. In such cases information will be anonymised where possible and only shared where necessary	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e., to protect, realise or grow the value in our business and assets

Recipient	Processing operation (use) by recipient	Relevant categories of personal data transferred to recipient
Google	We use Google Analytics (GA4) cookies to collect data about the visitors to the site which includes the number of visitors, session duration, pages visited during the session etc. and whether visitors return. Google Analytics will assign a unique “ID” to a user of the boxxe website at the point they register an account with us for the purpose of tracking their activity on the boxxe website. This information is anonymous and cannot be used to identify you personally unless you end up becoming a boxxe customer. Google Analytics cannot use the ID to work out who you are.	Device’s IP address (processed during your session and stored in a de-identified form) geographic location (country only), and the preferred language used to display our website. Google Analytics stores this information on our behalf in a pseudonymized user profile.
Hotjar Ltd	We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. Hotjar is contractually forbidden to sell any of the data collected on our behalf.	This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.
Dotdigital	Dotdigital is a SaaS cross-channel marketing automation platform and services provider that helps brands devise successful, personalized marketing campaigns across multiple channels (e.g. email). Paired with its Microsoft Dynamics 365 CRM integration, boxxe is able to deliver tailored marketing to its customers.	Contact data (such as email address, contact number, name or other contact details), marketing preferences, IP address and usage information (including online navigation data, location data and browser data).
Darktrace	Darktrace’s Security Platform enhances boxxe’s cybersecurity position by providing endpoint protection, cloud security, and email security. Darktrace uses AI-driven tools to detect and respond to potential threats, such as malware, phishing attacks, and insider threats, by continuously monitoring network traffic, user behaviour, and cloud-based resources. It aims to prevent data breaches and minimize cyber risks by identifying and mitigating security threats in real-time.	Contact data (name, email address, user name), devide identifiers (e.g. IP address) and/or mobile identifiers, location data to nearest city, usage information (including tracking or browsing behavior).
Greenhouse	Greenhouse ATS is a cloud-based software that helps companies manage their recruitment processes. It organizes and tracks job applications, resumes, and candidate information. Greenhouse ATS collects applications and stores data about the applicants, such as which source they came from, which role they applied to and where they are in the application process. Greenhouse ATS features applicant tracking, background screening, interview scheduling, and onboarding.	Contact details (name, email address, home address, telephone number) and any special accommodations needed if successful for interview and employment.

Recipient country	Recipient	Processing operation (use) by recipient	Lawful safeguard
Ireland	Hotjar	Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018 https://www.hotjar.com/legal/support/dpa/
USA	Stripe Inc	In order to facilitate online payments through boxxe’s ecommerce portal, where applicable, Stripe may Process Payment Account Details, bank account details, billing/shipping address, name, date/time/amount of transaction, device ID, email address, IP address/location, order ID, payment card details, tax ID/status, unique customer identifier, identity information including government issued documents (e.g., national IDs, driver’s licenses and passports).	UK Data Transfer Addendum https://stripe.com/gb/legal/dpa
EEA	Dotdigital	Boxxe will provide certain information about its customers to Dotdigital in order for it to be able to provide automated marketing services that are tailored to its specific customer interests.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018. https://dotdigital.com/terms/data-processing-agreement/
Ireland/EEA/USA	Greenhouse	Data will primarily be stored at rest in Greenhouse’s Silos - EU-Central-1 (Frankfurt) and EU-West-1 (Ireland) for disaster recovery. Data will only be transferred to and from Greenhouse servers in the EU and the US for essential business activities, including technical support, sub-processor services, and others as outlined in the Greenhouse DPA (data processing agreement).	Legal – Data processing addendum \| Greenhouse

Access to a copy of your personal data	The right to be provided with a copy of your personal data
Correction (also known as rectification)	The right to require us to correct any mistakes in your personal data
Erasure (also known as the right to be forgotten)	The right to require us to delete your personal data—in certain situations
Restriction of use	The right to require us to restrict use of your personal data in certain circumstances, e.g. if you contest the accuracy of the data
Data portability	The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
To object to use	The right to object: at any time to your personal data being used for direct marketing (including profiling in certain other situations to our continued use of your personal data, e.g. where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims
Not to be subject to decisions without human involvement	The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you We do not make any such decisions based on data collected by our website
The right to withdraw consents	If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time You may withdraw consents by emailing ecommerce@boxxe.com. Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn

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Desktop on Demand Support Services

Cloud computing and virtual desktops