Managed Firewall Services, Network Security Solutions

What we use your personal data for	Our reasons
Creating and managing your account with us	To perform our contract with you or to take steps at your request before entering into a contract
Providing products and/or services to you	To perform our contract with you or to take steps at your request before entering into a contract
Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us	To comply with our legal and regulatory obligations
Enforcing legal rights or defend or undertake legal proceedings	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e. to protect our business, interests and rights
Customising our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website	Depending on the circumstances: — your consent as gathered e.g., by the separate cookies tool on our website—see ‘Cookies and other tracking technologies’ below — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent, you may withdraw it at any time by changing the setting on the cookies tool (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended	Depending on the circumstances: — your consent as gathered by the separate cookies tool on our website]—see ‘Cookies and other tracking technologies’ below — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent you may withdraw it at any time by clearing your cookie settings and rejecting when you revisit our website (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products AND/OR services or other important notices	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Protecting the security of systems and data used to provide the services	To comply with our legal and regulatory obligations We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, i.e., to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us
Statistical analysis to help us understand our customer base	For our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Updating and enhancing customer records	Depending on the circumstances: — to perform our contract with you or to take steps at your request before entering into a contract — to comply with our legal and regulatory obligations — where neither of the above apply, for our legitimate interests, e.g., making sure that we can keep in touch with our customers about existing orders and new products
Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, e.g. to record and demonstrate evidence of your consents where relevant	To comply with our legal and regulatory obligations
Marketing our services to existing and former customers	For our legitimate interests, i.e., to promote our business to existing and former customers See ‘Marketing’ below for further information
The audit of our ISO certifications (to the extent not covered by ‘activities necessary to comply with legal and regulatory obligations’ above)	For our legitimate interests, i.e., to maintain our accreditations so we can demonstrate we operate at the highest standards
To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. In such cases information will be anonymised where possible and only shared where necessary	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e., to protect, realise or grow the value in our business and assets

Recipient	Processing operation (use) by recipient	Relevant categories of personal data transferred to recipient
Google	We use Google Analytics (GA4) cookies to collect data about the visitors to the site which includes the number of visitors, session duration, pages visited during the session etc. and whether visitors return. Google Analytics will assign a unique “ID” to a user of the boxxe website at the point they register an account with us for the purpose of tracking their activity on the boxxe website. This information is anonymous and cannot be used to identify you personally unless you end up becoming a boxxe customer. Google Analytics cannot use the ID to work out who you are.	Device’s IP address (processed during your session and stored in a de-identified form) geographic location (country only), and the preferred language used to display our website. Google Analytics stores this information on our behalf in a pseudonymized user profile.
Hotjar Ltd	We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. Hotjar is contractually forbidden to sell any of the data collected on our behalf.	This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.
Klevu	Klevu offers a machine learning algorithm which takes several parameters into account when establishing what a customer may like and eventually buy on the store. Javascript keeps track of what customers are searching for and visiting. These products visited by these customers and any recent search queries fired by them are used as a context to the search queries fired by them. Klevu perform semantic and statistical analysis of this data to identify the intent and to build multiple, product-noun (e.g. bag, shoe, chair) specific profiles of preferences. Klevu also employs a method called collaborative filtering, which involves analyzing the history of other customers who have or had performed similar searches and visited products similar to the products visited by the current customer. Only those products that are relevant to the current search query are picked up and analyzed to identify common factors within them.	Device’s IP address (processed during your session and stored in a de-identified form) geographic location (country only), and the preferred language used to display our website. Klevu stores this information on our behalf in a pseudonymized user profile.
Dotdigital	Dotdigital is a SaaS cross-channel marketing automation platform and services provider that helps brands devise successful, personalized marketing campaigns across multiple channels (e.g. email). Paired with its Microsoft Dynamics 365 CRM integration, boxxe is able to deliver tailored marketing to its customers.	Contact data (such as email address, contact number, name or other contact details), marketing preferences, IP address and usage information (including online navigation data, location data and browser data).

Recipient country	Recipient	Processing operation (use) by recipient	Lawful safeguard
Ireland	Hotjar	Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018 https://www.hotjar.com/legal/support/dpa/
USA	Stripe Inc	In order to facilitate online payments through boxxe’s ecommerce portal, where applicable, Stripe may Process Payment Account Details, bank account details, billing/shipping address, name, date/time/amount of transaction, device ID, email address, IP address/location, order ID, payment card details, tax ID/status, unique customer identifier, identity information including government issued documents (e.g., national IDs, driver’s licenses and passports).	UK Data Transfer Addendum https://stripe.com/gb/legal/dpa
EEA	Vaimo	Vaimo has access to certain categories of boxxe customer personal data (names, addresses, DOB, email, number, location, device and diagnostic data, connection data), by virtue of hosting the boxxe website.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018. Vaimo also has a legally valid intra-group agreement in place and no data is transferred to any entity who is not a party to it.
EEA	Dotdigital	Boxxe will provide certain information about its customers to Dotdigital in order for it to be able to provide automated marketing services that are tailored to its specific customer interests.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018. https://dotdigital.com/terms/data-processing-agreement/


Access to a copy of your personal data	The right to be provided with a copy of your personal data
Correction (also known as rectification)	The right to require us to correct any mistakes in your personal data
Erasure (also known as the right to be forgotten)	The right to require us to delete your personal data—in certain situations
Restriction of use	The right to require us to restrict use of your personal data in certain circumstances, e.g. if you contest the accuracy of the data
Data portability	The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
To object to use	The right to object: — at any time to your personal data being used for direct marketing (including profiling) — in certain other situations to our continued use of your personal data, e.g. where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims
Not to be subject to decisions without human involvement	The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you We do not make any such decisions based on data collected by our website
The right to withdraw consents	If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time You may withdraw consents by emailing ecommerce@boxxe.com Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn

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Cybersecurity
Managed Firewall Services

Protecting your network and freeing up time

Firewalls are your organisation's first line of defence against cyberattacks. However, maintaining firewall security is a significant challenge. Many internal IT teams don't have the skills or resources needed to effectively monitor and maintain firewalls around the clock.

"One-quarter of UK businesses don't employ firewalls at all. And among those that do, many don't realise that ineffective management can turn a firewall from an asset into a liability. A single oversight could lead to a security breach, resulting in financial losses, regulatory non-compliance and reputational damage. You can't afford to leave your network's security to an overstretched IT team – or, even worse, to chance."

Andy Batty , Security Sales Specialist, boxxe

Using our managed firewall solution, our experts will configure, monitor and maintain your firewalls, ensuring they're actively protecting your network and alerting your team when any issues occur. We take on all the heavy lifting, freeing up your time to concentrate on more strategic tasks that help your business thrive.

How can our managed firewall solution help?

Rare expertise

Our team of highly trained, security-cleared analysts lets you access cybersecurity skills that are hard to come by in-house.

24/7 support

We manage and monitor your firewalls around the clock, so you can rest assured your security is watertight at any given moment.

Reduced costs

Outsourcing firewall management can be less expensive than upgrading your in-house team, letting you make cost savings while improving security.

Improved compliance

We'll work closely with you to make sure your managed firewall configuration keeps you compliant with all the relevant rules and regulations.

Scalable protection

Our managed firewall solution is suitable for businesses of all sizes and has the flexibility to adapt and keep you safe as you grow.

How our managed firewall services work

We deliver our managed firewall solution in several stages to ensure seamless security for your business:

Understand

We identify the risks to your network and understand your current firewall capabilities

Design

We design a bespoke service to meet your security and business requirements

Protect

Our expert security analysts identify and report threats using cutting-edge technology

Improve

We continually improve the system based on emerging risks and requirements

Why choose boxxe as your managed firewall partner?

When it comes to cybersecurity, technology is just one part of the equation. For true peace of mind, you also need the support of a team you can trust. Here are reasons why you can count on us:

Certified experts: Our experts are ISO 27001 accredited cybersecurity specialists, so you can rest assured we'll keep your organisation's data and reputation safe.
Extensive experience: Security is the keystone of our services as it has been for more than 35 years. Working with a broad range of private and public sector customerss, we've seen it all before and can help you with whatever challenges you're facing.
Innovative partners: We provide our managed firewall services via our partnerships with industry-leading providers such as Palo Alto Networks, giving you access to the most advanced solutions available.
Exceptional results: We have a strong track record of delivering outstanding outcomes for our customers, and we're ready to do the same for you.

FAQs on our Managed Firewall Services

A managed firewall is a service that uses firewalls to combat security threats to your business's network. The service provider manages your firewalls and constantly monitors your network traffic, identifying any abnormal activity and taking steps to rectify it.

What is a managed firewall?

Do I need a managed firewall?

Firewall management is a specialist area of cybersecurity and not all IT professionals know how to effectively navigate it. So, unless you have in-house firewall specialists, you will need to outsource this area of your security to external experts.

What if my organisation doesn't have an existing firewall?

Don't worry if your organisation doesn't have any existing firewall functionality. We will work with you to define the correct security policies and implement the firewall configuration and rule set, according to your business needs.

What if my organisation already has a firewall?

We can help you if your organisation has existing firewall functionality that you want us to manage. We will audit the design and analyse the current policies. Then, we'll provide recommendations for updates or changes and implement an agreed rule base, leaving you with worry-free management of your firewall.

What if I'm changing managed firewall providers?

We can also help you if you'd like us to take over from your current managed firewall vendor. We will support the migration by translating the rule base and enhancing it as required, supporting you with the process every step of the way.

How much do your managed firewall services cost?

We'd like to give you an easy answer, but the cost will depend on your organisation's unique requirements. However, we'll be able to give you a price estimate once you get in touch with our team and help us understand the challenges you're facing.

Our clients love us

Business challenges? We see your opportunity.

That's why we do what we do, and can provide you with a service like no other.

"We have been a customer of boxxe's for over 4 years. We initially started our engagement with boxxe when our Microsoft ESA was up for renewal. After winning a close tender competition, boxxe has been an invaluable partner ever since." 

Hassan Bahrani , Head of IT, Thirteen Group

“We’re very pleased with boxxe’s mobile device management service. To date, the system has fulfilled all of our expectations, and boxxe has proved to be a responsive and supportive service provider. They are quick to adapt to new requirements and boxxe has delivered all projects on time and within all agreed performance parameters.”

Graham Wells , Cloud Service Manager, Defra

Protect your business with our managed firewall services

Our team of cybersecurity experts is ready to keep your organisation safe. Let us do the heavy lifting of managing your firewalls, while you focus on your core business functions.

Call us on the number below or fill in the form and one of our specialists will get in touch to answer any questions you may have.

0330 236 9429

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boxxe enables your organisation to be the best it can be through the use of technology. With our world-class cybersecurity solutions, we keep you safe in the ever-changing cyber landscape. Explore further below.

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