Digital Services, Strategic IT Consultancy & Managed Services

What we use your personal data for	Our reasons
Creating and managing your account with us	To perform our contract with you or to take steps at your request before entering into a contract
Providing products and/or services to you	To perform our contract with you or to take steps at your request before entering into a contract
Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us	To comply with our legal and regulatory obligations
Enforcing legal rights or defend or undertake legal proceedings	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e. to protect our business, interests and rights
Customising our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website	Depending on the circumstances: — your consent as gathered e.g., by the separate cookies tool on our website—see ‘Cookies and other tracking technologies’ below — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent, you may withdraw it at any time by changing the setting on the cookies tool (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended	Depending on the circumstances: — your consent as gathered by the separate cookies tool on our website]—see ‘Cookies and other tracking technologies’ below — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent you may withdraw it at any time by clearing your cookie settings and rejecting when you revisit our website (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products AND/OR services or other important notices	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Protecting the security of systems and data used to provide the services	To comply with our legal and regulatory obligations We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, i.e., to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us
Statistical analysis to help us understand our customer base	For our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Updating and enhancing customer records	Depending on the circumstances: — to perform our contract with you or to take steps at your request before entering into a contract — to comply with our legal and regulatory obligations — where neither of the above apply, for our legitimate interests, e.g., making sure that we can keep in touch with our customers about existing orders and new products
Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, e.g. to record and demonstrate evidence of your consents where relevant	To comply with our legal and regulatory obligations
Marketing our services to existing and former customers	For our legitimate interests, i.e., to promote our business to existing and former customers See ‘Marketing’ below for further information
The audit of our ISO certifications (to the extent not covered by ‘activities necessary to comply with legal and regulatory obligations’ above)	For our legitimate interests, i.e., to maintain our accreditations so we can demonstrate we operate at the highest standards
To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. In such cases information will be anonymised where possible and only shared where necessary	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e., to protect, realise or grow the value in our business and assets

Recipient	Processing operation (use) by recipient	Relevant categories of personal data transferred to recipient
Google	We use Google Analytics (GA4) cookies to collect data about the visitors to the site which includes the number of visitors, session duration, pages visited during the session etc. and whether visitors return. Google Analytics will assign a unique “ID” to a user of the boxxe website at the point they register an account with us for the purpose of tracking their activity on the boxxe website. This information is anonymous and cannot be used to identify you personally unless you end up becoming a boxxe customer. Google Analytics cannot use the ID to work out who you are.	Device’s IP address (processed during your session and stored in a de-identified form) geographic location (country only), and the preferred language used to display our website. Google Analytics stores this information on our behalf in a pseudonymized user profile.
Hotjar Ltd	We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. Hotjar is contractually forbidden to sell any of the data collected on our behalf.	This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.
Klevu	Klevu offers a machine learning algorithm which takes several parameters into account when establishing what a customer may like and eventually buy on the store. Javascript keeps track of what customers are searching for and visiting. These products visited by these customers and any recent search queries fired by them are used as a context to the search queries fired by them. Klevu perform semantic and statistical analysis of this data to identify the intent and to build multiple, product-noun (e.g. bag, shoe, chair) specific profiles of preferences. Klevu also employs a method called collaborative filtering, which involves analyzing the history of other customers who have or had performed similar searches and visited products similar to the products visited by the current customer. Only those products that are relevant to the current search query are picked up and analyzed to identify common factors within them.	Device’s IP address (processed during your session and stored in a de-identified form) geographic location (country only), and the preferred language used to display our website. Klevu stores this information on our behalf in a pseudonymized user profile.
Dotdigital	Dotdigital is a SaaS cross-channel marketing automation platform and services provider that helps brands devise successful, personalized marketing campaigns across multiple channels (e.g. email). Paired with its Microsoft Dynamics 365 CRM integration, boxxe is able to deliver tailored marketing to its customers.	Contact data (such as email address, contact number, name or other contact details), marketing preferences, IP address and usage information (including online navigation data, location data and browser data).

Recipient country	Recipient	Processing operation (use) by recipient	Lawful safeguard
Ireland	Hotjar	Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018 https://www.hotjar.com/legal/support/dpa/
USA	Stripe Inc	In order to facilitate online payments through boxxe’s ecommerce portal, where applicable, Stripe may Process Payment Account Details, bank account details, billing/shipping address, name, date/time/amount of transaction, device ID, email address, IP address/location, order ID, payment card details, tax ID/status, unique customer identifier, identity information including government issued documents (e.g., national IDs, driver’s licenses and passports).	UK Data Transfer Addendum https://stripe.com/gb/legal/dpa
EEA	Vaimo	Vaimo has access to certain categories of boxxe customer personal data (names, addresses, DOB, email, number, location, device and diagnostic data, connection data), by virtue of hosting the boxxe website.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018. Vaimo also has a legally valid intra-group agreement in place and no data is transferred to any entity who is not a party to it.
EEA	Dotdigital	Boxxe will provide certain information about its customers to Dotdigital in order for it to be able to provide automated marketing services that are tailored to its specific customer interests.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018. https://dotdigital.com/terms/data-processing-agreement/


Access to a copy of your personal data	The right to be provided with a copy of your personal data
Correction (also known as rectification)	The right to require us to correct any mistakes in your personal data
Erasure (also known as the right to be forgotten)	The right to require us to delete your personal data—in certain situations
Restriction of use	The right to require us to restrict use of your personal data in certain circumstances, e.g. if you contest the accuracy of the data
Data portability	The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
To object to use	The right to object: — at any time to your personal data being used for direct marketing (including profiling) — in certain other situations to our continued use of your personal data, e.g. where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims
Not to be subject to decisions without human involvement	The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you We do not make any such decisions based on data collected by our website
The right to withdraw consents	If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time You may withdraw consents by emailing ecommerce@boxxe.com Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn

We match business challenges with the right digital tools to solve them

From AI and automation to augmented reality and the Internet of Things - our experts can help with any digital technology.

What could you achieve with the right digital tools?

Benefit from workflow automation
Outperform competitors
Supercharge productivity
Reduce overhead costs
Improve client engagement

Digital Services: Our capabilities

Automation & Training Workshops

Our free, expert-led Workshop introduces your business to automation. Bot-builder training provides coaching on how to build virtual assistants. 'Train the trainer' builds an internal team of automation experts to support your long-term digital strategy.

Talk to us about automation & training workshops

Consultancy

We'll start with a call to understand what your challenges are, what you’ve tried so far, and whether automation is right for you. If it is, our accredited specialists will prepare your custom automation rollout strategy, which focuses on maximum ROI as quickly as possible.

Talk to us about consultancy

Managed Services

Our accredited Automation Specialists can help you build, maintain and manage your digital workplace with flexible support packages to help optimise your business and maximise the effectiveness of your workforce

Talk to us about managed services

Full-Suite Automation Solutions

From chatbots to security automation, our Automation Centre of Excellence partnerships mean easy access to any of the automation solutions we offer that solve your problems.

Talk to us about full-suite animation solutions

Automation with boxxe

We deliver operational and outcome-based solutions that have benefits which can be almost instantaneous. With automation, teams win back time for high-value tasks that translate directly into profits.

Find out more

Office Automation

Offload tasks in every department to boost productivity and improve your bottom line. We know that taking on any new technology can be a daunting task, but at boxxe we like to make things easy for you.

Find out more

Automation Services

boxxe works with you to understand your challenges and how automation can help you. In today's world of ever-evolving digital needs, how organisations approach change is fundamental as a key strategy to sustained competitive advantage.

Find out more

Automation Development Services

Automation is simple, but not necessarily easy. That's where boxxe can help. Our Developers take the processes you wish to automate and transform them into fully functioning bots, supporting you to effectively achieve your strategic goals.

Find out more

Automation Implementation

We help you to unlock the true value of automation. Our accredited Specialists support the design and implementation process for your chosen solution, while nurturing a flexible, collaborative approach to your planning and strategic development.

Find out more

Automation Support

As with any technology, maintenance is needed to ensure bots are functioning efficiently. Our specialists accelerate your digital transformation with a strategic focus to support you on all bot- and automation-related issues.

Find out more

Start your digital transformation

Free Digital Assessment Workshop

Using the information gathered in the Workshop, we build a bespoke report for you with our findings and recommendations. Once you have it, it's your choice whether we help you with the next steps or you start the work yourself. Either way, the report is yours to keep. No hard selling, that's a promise!

Get in touch about our Digital Assessment Workshop

(or keep reading below)

Our method

Technology can be confusing but we've worked hard to make sure our process isn't. We follow four key steps in every project:

LEARN

We start out with a free Digital Workshop to understand what your challenges are right now, what you’ve tried so far, and what we need to do to solve them.

DEVELOP

Once we've agreed timescales and scope, we’ll create an implementation plan to start increasing your performance and reducing your costs with digital technology solutions. Once we've made sure that every stakeholder understands our approach, we get to work.

DELIVER

Your needs are constantly changing but thankfully, so are digital technologies. We can help you to keep up with the technologies that can solve your challenges as they arise. We anchor the whole process with clear, measurable outcomes that keep ROI transparent. Don't get lost in the digital noise, stay focused on what you can achieve with the right tools at your fingertips.

SUPPORT

In our experience, every organisation faces the same challenge after a digital transformation - your software works exactly as you'd hoped, but it's continually updated with more features than you can keep up with. With a deep understanding of the digital landscape, our Specialists will make sure that you're ready to use every powerful new feature that's released, to get the most out of your digital solutions investment.

Play Video

Business challenges? We see your opportunity.

That's why we do what we do, and can provide you with a service like no other.

See what our clients are saying ...

"Working with boxxe has been a fantastic experience, they saw my vision and brought it to life, adding their own innovative and forward-thinking ideas. It’s paved the way to Thirteen Group being Microsoft-first in our future developments."

Jayne Allport , Head of Service, Systems & Application Improvement, Thirteen Group

"Automation helps to ease pressure. Not only has this project helped free up valuable time, but now we can also explore other ways of using technology in healthcare. We want to thank the whole team involved in bringing together the knowledge and ideas to support this project."

Spokesperson , Northampton General Hospital

Get in touch

Ready to step ahead of the competition with our Digital Services?

Call us on the number below or complete this form and we will get in touch to answer any questions you may have whether on training, assessment, consultancy, managed services or full-suite automation solutions.

0330 236 9429

First name

Last name

Contact number

Email address

Company name

Sector

Institute

Message (optional)

I would like to receive news and updates:

by email

by SMS

Case Studies

Don't take our word for it, explore our services, solutions and new technology for business through our Digital Case Studies.

View all case studies

Explore our other services

See how boxxe can accelerate your digital transformation projects with the latest technologies

Managed Threat Detection and Response

Managed threat detection responds to and counters cybersecurity risks, ensuring proactive protection and rapid incident resolution.

security

Managed Threat Detection and Response

Managed Endpoint Protection

Protect your endpoints from cyber attacks with endpoint security manager from boxxe, a leader in the cybersecurity industry.

security

Managed Endpoint Protection

Software Asset Management

Protect your software assets, deliver a better service to your customers, drive competitive advantage, and mitigate risk in your organisation with our SAM services

software

Software Asset Management

Managed Microsoft 365 Services, M365 Support

To evolve your Microsoft operations, we provide a flexible and scalable service, with access to our security-cleared Engineers, to manage, support, and understand Microsoft's constantly changing technology stack

workplace

Managed Microsoft 365 Services, M365 Support

Infrastructure Support Services

Get customised solutions for your individual requirements, from service desk coverage to IT strategy, outsourcing and planning support

platform

Infrastructure Support Services

Software Advisory Services

Remove the hassle when managing complex software environments. Let us guide you through the software landscape, from tech recommendations to driving efficiencies.

software

Software Advisory Services

Cloud Workload Migration

boxxe migrates on-premise workloads to public and private cloud platforms, enabling seamless data migrations and workload mobility

platform

Cloud Workload Migration

Connectivity & Hosting Services

The breadth of information and resources available to boxxe allows us to go to market with a comprehensive portfolio of networking services to meet your needs

platform

Connectivity & Hosting Services

Managed Firewall Services

Our cybersecurity experts monitor, manage and maintain your firewalls, freeing up your time to concentrate on helping your business thrive. Get in touch today.

security

Managed Firewall Services

Secure Managed Email Gateway

Protect your business network from advanced threats and known risks, using security controls to manage information flowing in and out of your organisation

security

Secure Managed Email Gateway

Microsoft Teams Services

Bringing together the value of M365 and providing a true chat-based hub for teamwork to create a more open and fluid digital environment

workplace

Microsoft Teams Services

Device as a Service Providers

Combine the latest PC hardware and software with PC lifecycle services such as deployment and support, to ensure your people have the right tools for the job

workplace

Device as a Service Providers

VMware Licensing & Services

boxxe is VMware's Preferred Partner of the Year 2022, recognising our expertise around VMware's solutions and licensing, and we bring that knowledge along with service excellence to benefit your business

software

VMware Licensing & Services

Hardware Services

The management and services for hardware are key to any business, and we have the expertise to ensure your business is maximising efficiencies through the full hardware lifecycle

hardware

Hardware Services

Microsoft Licensing & Services

Our extensive experience of over 25 years in Microsoft licensing and software means we can reduce complexity and costs, increase efficiency and empower your business to flourish

software

Microsoft Licensing & Services

Hardware Asset Management & Deployment

boxxe manages your hardware procurement, delivers ready-to-go devices when you need them and recycles your old machines sustainably

hardware

Hardware Asset Management & Deployment

Find a wealth of information by business area

Discover how our portfolio of innovative IT services and solutions can accelerate your digital transformation and improve your business

General

Types of data we collect

If you fail to provide personal data

How your personal data is collected

How and why we use your personal data

Marketing

Who do we share your personal data with

Who do we share your personal data with - in more detail

Overseas transfers and sharing personal data with sub-processors

Transferring your personal data out of the UK - in more detail

How long your personal data will be kept

Data Security

Cookies and other tracking technologies

Your Rights

Policy Changes

Contact Us

Windows 11 - Not your average upgrade

Windows 11 - Not your average upgrade

Explore our bestselling computers

Explore our bestselling accessories

Latest Case Studies

boxxe x IBM - Accelerating Cybersecurity with AI

DeMontfort Fine Art - Where Culture meets Cybersecurity

Derbyshire Healthcare NHS Foundation Trust Data Migration

Helpful Insights

The boxxe Community

Already a customer?

Already a customer?

Digital Services for Businesses

Step ahead of the competition, reduce costs, increase productivity, improve engagement

We match business challenges with the right digital tools to solve them

What could you achieve with the right digital tools?

Digital Services: Our capabilities

Automation & Training Workshops

Consultancy

Managed Services

Full-Suite Automation Solutions

Automation with boxxe

Office Automation

Automation Services

Automation Development Services

Automation Implementation

Automation Support

Start your digital transformationFree Digital Assessment Workshop

Our method

Business challenges? We see your opportunity.

Get in touch

Ready to step ahead of the competition with our Digital Services?

Case Studies

Thirteen Group - Microsoft SharePoint & Power Automate

NHS Northampton General Hospital - Robotic Process Automation | Case Study

York College - Launching a Degree in Cybersecurity | Case Study

Explore our other services

Managed Threat Detection and Response

Managed Endpoint Protection

Software Asset Management

Secure Content Delivery Service

Hardware Cover

Automation with boxxe

Platform Assessment

Managed Microsoft 365 Services, M365 Support

Cloud Assessments

Infrastructure Support Services

Cloud Management

Software Advisory Services

Cloud Workload Migration

Connectivity & Hosting Services

Managed Firewall Services

Secure Managed Email Gateway

Microsoft Teams Services

Device as a Service Providers

VMware Licensing & Services

Hardware Services

Microsoft Licensing & Services

Hardware Asset Management & Deployment

Find a wealth of information by business area

Hybrid Cloud

Cybersecurity

Modern Workplace

Software Licensing & Services

Start your digital transformation

Free Digital Assessment Workshop