TDA Capital

TDA Capital, a prominent investment group, needed a reliable IT partner to manage and support its IT infrastructure across multiple companies in the UK. The company faced challenges due to underdeveloped IT support, which hindered its growth and operational efficiency. With aspirations of a comprehensive digital transformation, TDA Capital sought to migrate servers, applications, and storage into the cloud, streamline email support, and ensure robust management of hardware and software.

After evaluating four potential suppliers, TDA Capital selected the boxxe Group for their expertise and strategic approach to IT management. The plan included a thorough overhaul of their IT infrastructure, focusing on cloud migration, Office 365 integration, and enhancing overall system reliability. By addressing these key areas, TDA Capital aimed to reduce downtime and improve operational efficiency, positioning themselves for future growth and digital advancements.

The boxxe Group implemented a tailored IT management solution for TDA Capital, beginning with a comprehensive assessment of their existing infrastructure. The approach involved virtualizing host and guest servers using Microsoft Hyper-V and monitoring network-attached storage. Additionally, the boxxe Group managed the Microsoft Exchange servers to streamline email support for UK users. Throughout the process, the boxxe Group provided third-line technical support, ensuring that the IT manager at TDA Capital could focus on strategic tasks rather than day-to-day troubleshooting. This strategic partnership enabled TDA Capital to achieve a more stable and reliable IT environment, fostering continuous improvements in their digital capabilities.

With a hotel business and an e-commerce site, TDA needs to operate 24/7, which requires the highest standards of reliability and availability from its IT. Previously, at least some of TDA’s users were experiencing downtime almost every day – now, this has been almost completely eradicated with a more stable environment, helping staff productivity to increase. For the future, TDA is talking to boxxe about its digital transformation.

Group Chief Information Officer, Badreddine Laroussi comments, “We plan to move to the cloud with Office 365, and online storage with Azure, and to migrate our file and print servers and some applications – there are a lot of areas, and we expect boxxe to be our main partner on all these projects, in both the UK.”