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Thirteen Group - VMware Upgrade & Microsoft Licensing


Ensuring platfrom stability


Thirteen Group

Thirteen Group is a landlord and housing developer that provide homes for rent and sale.  They manage 34,000 properties for more than 70,000 customers across Teesside, North Yorkshire, County Durham, and Tyne and Wear.

We are thrilled to have been Thirteen's chosen technology partner for several digital transformation projects over the years,  helping them find more efficient, modern and less expensive ways of working.

"We have been a customer of boxxe's for over 4 years.  We initially started our engagement with boxxe when our Microsoft ESA was up for renewal.  After winning a close tender competition, boxxe has been an invaluable partner ever since."  

Hassan Bahrani , Head of IT, Thirteen Group


Platform stability and Microsoft licensing

Before working with boxxe, Thirteen used a VMware vSphere 5.5 hypervisor platform to provide virtualised infrstructure and run several business-critical workloads.  With it, they experienced two problems:

Security and effciency

The version they were running had reached End of Support Life, meaning that it wouldn't benefit from new maintenance updates, bug fixes, or security patches to keep their infrastructure running efficiently or securely.


Their team experienced regular performance issues when performing basic administrative tasks within the vSphere vCenter console, impacting their productivity.

Recognising the need for better performance, stability and security for their digital infrastructure. Thirteen sought a VMware upgrade to the latest version.  Without the expertise required to deliver a project of this kind in-house, they sought a technology specialist to help them.

Separately, Thirteen also wanted to renew their Microsoft license agreement after being underwhelmed by the services offered by their previous licensing solutions provider.


Every opportunity to add value

Following a successful tender which met the required cost, timescale and scope of the project, Thirteen chose boxxe as its partner to support both projects. 

We provided the Microsoft licenses, but our licensing agreement with Thirteen hasn't just been a transactional relationship.  

As a Microsoft Solutions Partner, we’ve used our expertise  to help Thirteen with several deployment and optimisation projects since the start of our licensing agreement,including the custom build of an Electronic Document Management System using Microsoft SharePoint and Power Automate. 

For the VMware upgrade, a boxxe Platform Solutions Architect met with Thirteen to discuss the project and gather diagnostics information to understand their infrastructure better. 

Agreeing that an upgrade to VMware 6.7 would be the best solution, our specialist presented an upgrade strategy to Thirteen who were happy to sign off on the work required. 

Key takeouts:

We now provide Micrsoft licensing to Thirteen
We have optimised even more after the licensing agreement, ensuring their document management is more efficient
As a Microsoft Gold partner we integrated Microsoft Sharepoint & Power Automate
Using our Platform solution architect we upgraded to VMware 6.7


Hardware, software and training

Thirteen initially wanted to use existing hardware to host their updated platform. Realising that this wouldn't be suitable, our Platform Solutions Architect supported Thirteen with a specification of what was required to complete the project. 

Once in place, our Platform Solutions Architect completed the upgrade whilst minimising downtime to production systems. 

For added value, the upgrade was documented and completed with a member of the Thirteen IT team shadowing from start to finish, so that future similar projects could be completed in house. 

The entire project was completed in just 8.5 days

Why choose boxxe?

We've helped 2,000+ customers achieve more with technology

As an SME, we move fast and deliver results quickly

Find out more about how we supported the Thirteen Group with their VM upgrade and Microsoft Licensing

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