| THE CLIENT
The Met Office
The Meteorological Office, abbreviated as the Met Office, is the United Kingdom's national weather service.
| THE CHALLENGE
Effective mobile device management
The Met Office has seen a significant increase in the use of unmanaged mobile devices in the last few years, making the integral act of handling Public Sector information difficult. As a result, the Met Office decided it was necessary to implement a Mobile Device Management (MDM) solution which could securely manage corporate owned devices, but at the same time recognise that ease of use was paramount.
Implementation
The implementation of a technical solution in order to achieve internal accreditation.
Evaluation
An evaluation of the proposed solution through the running of a Proof of Concept.
Management
The ability to manage existing unmanaged mobile devices.
| THE SOLUTION
VMware Workspace ONE
The boxxe Sales & Service Team collaborated to utilise their extensive knowledge of the MDM market and customer environment to support the Met Office with the implementation of VMware Workspace ONE. boxxe understood the challenges facing the Met Office and used their in-house knowledge to develop a solution with a support service to meet the Met Office requirements.
The solution included an initial Proof of Concept on iPads for the Met Office which featured the provisioning of emails, calendars and contacts. This Proof of Concept utilised the inbuilt VMware Workspace ONE app. Once the Proof of Concept was agreed, the MDM solution was implemented.
boxxe also offered a service which would provide remote support and guidance to the Met Office MDM solution.
The support service enabled the Met Office to log any issues with boxxe through an electronic portal. Afterwards, boxxe were able to complete a full VMware Workspace ONE Health Check of the Met Office system, and offer guidance on how to improve the system.
| THE DELIVERY
MDM Suite solution
boxxe delivered the MDM solution and service by using in-house technical expertise of the VMware Workspace ONE system. The Met Office VMware Workspace ONE solution included the deployment of devices, implementation of VMware Workspace ONE MDM Suite, and a support service which allows boxxe to securely manage future updates and troubleshoot the solution remotely.
boxxe also developed detailed enrolment guides, and provided training for existing first-line helpdesk operators. The company provides ongoing support to the user enrolment teams, as well as 24-hour major incident management.
| THE RESULT
Increased efficiency & cost saving
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