All you need to know about Windows 10 End of Support

What we use your personal data for	Our reasons
Creating and managing your account with us	To perform our contract with you or to take steps at your request before entering into a contract
Providing products and/or services to you	To perform our contract with you or to take steps at your request before entering into a contract
Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us	To comply with our legal and regulatory obligations
Enforcing legal rights or defend or undertake legal proceedings	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e. to protect our business, interests and rights
Customising our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website	Depending on the circumstances: — your consent as gathered e.g., by the separate cookies tool on our website—see ‘Cookies and other tracking technologies’ below — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent, you may withdraw it at any time by changing the setting on the cookies tool (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended	Depending on the circumstances: — your consent as gathered by the separate cookies tool on our website]—see ‘Cookies and other tracking technologies’ below — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent you may withdraw it at any time by clearing your cookie settings and rejecting when you revisit our website (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products AND/OR services or other important notices	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Protecting the security of systems and data used to provide the services	To comply with our legal and regulatory obligations We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, i.e., to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us
Statistical analysis to help us understand our customer base	For our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Updating and enhancing customer records	Depending on the circumstances: — to perform our contract with you or to take steps at your request before entering into a contract — to comply with our legal and regulatory obligations — where neither of the above apply, for our legitimate interests, e.g., making sure that we can keep in touch with our customers about existing orders and new products
Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, e.g. to record and demonstrate evidence of your consents where relevant	To comply with our legal and regulatory obligations
Marketing our services to existing and former customers	For our legitimate interests, i.e., to promote our business to existing and former customers See ‘Marketing’ below for further information
The audit of our ISO certifications (to the extent not covered by ‘activities necessary to comply with legal and regulatory obligations’ above)	For our legitimate interests, i.e., to maintain our accreditations so we can demonstrate we operate at the highest standards
To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. In such cases information will be anonymised where possible and only shared where necessary	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e., to protect, realise or grow the value in our business and assets

Recipient	Processing operation (use) by recipient	Relevant categories of personal data transferred to recipient
Google	We use Google Analytics (GA4) cookies to collect data about the visitors to the site which includes the number of visitors, session duration, pages visited during the session etc. and whether visitors return. Google Analytics will assign a unique “ID” to a user of the boxxe website at the point they register an account with us for the purpose of tracking their activity on the boxxe website. This information is anonymous and cannot be used to identify you personally unless you end up becoming a boxxe customer. Google Analytics cannot use the ID to work out who you are.	Device’s IP address (processed during your session and stored in a de-identified form) geographic location (country only), and the preferred language used to display our website. Google Analytics stores this information on our behalf in a pseudonymized user profile.
Hotjar Ltd	We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. Hotjar is contractually forbidden to sell any of the data collected on our behalf.	This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.
Klevu	Klevu offers a machine learning algorithm which takes several parameters into account when establishing what a customer may like and eventually buy on the store. Javascript keeps track of what customers are searching for and visiting. These products visited by these customers and any recent search queries fired by them are used as a context to the search queries fired by them. Klevu perform semantic and statistical analysis of this data to identify the intent and to build multiple, product-noun (e.g. bag, shoe, chair) specific profiles of preferences. Klevu also employs a method called collaborative filtering, which involves analyzing the history of other customers who have or had performed similar searches and visited products similar to the products visited by the current customer. Only those products that are relevant to the current search query are picked up and analyzed to identify common factors within them.	Device’s IP address (processed during your session and stored in a de-identified form) geographic location (country only), and the preferred language used to display our website. Klevu stores this information on our behalf in a pseudonymized user profile.
Dotdigital	Dotdigital is a SaaS cross-channel marketing automation platform and services provider that helps brands devise successful, personalized marketing campaigns across multiple channels (e.g. email). Paired with its Microsoft Dynamics 365 CRM integration, boxxe is able to deliver tailored marketing to its customers.	Contact data (such as email address, contact number, name or other contact details), marketing preferences, IP address and usage information (including online navigation data, location data and browser data).

Recipient country	Recipient	Processing operation (use) by recipient	Lawful safeguard
Ireland	Hotjar	Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018 https://www.hotjar.com/legal/support/dpa/
USA	Stripe Inc	In order to facilitate online payments through boxxe’s ecommerce portal, where applicable, Stripe may Process Payment Account Details, bank account details, billing/shipping address, name, date/time/amount of transaction, device ID, email address, IP address/location, order ID, payment card details, tax ID/status, unique customer identifier, identity information including government issued documents (e.g., national IDs, driver’s licenses and passports).	UK Data Transfer Addendum https://stripe.com/gb/legal/dpa
EEA	Vaimo	Vaimo has access to certain categories of boxxe customer personal data (names, addresses, DOB, email, number, location, device and diagnostic data, connection data), by virtue of hosting the boxxe website.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018. Vaimo also has a legally valid intra-group agreement in place and no data is transferred to any entity who is not a party to it.
EEA	Dotdigital	Boxxe will provide certain information about its customers to Dotdigital in order for it to be able to provide automated marketing services that are tailored to its specific customer interests.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018. https://dotdigital.com/terms/data-processing-agreement/


Access to a copy of your personal data	The right to be provided with a copy of your personal data
Correction (also known as rectification)	The right to require us to correct any mistakes in your personal data
Erasure (also known as the right to be forgotten)	The right to require us to delete your personal data—in certain situations
Restriction of use	The right to require us to restrict use of your personal data in certain circumstances, e.g. if you contest the accuracy of the data
Data portability	The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
To object to use	The right to object: — at any time to your personal data being used for direct marketing (including profiling) — in certain other situations to our continued use of your personal data, e.g. where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims
Not to be subject to decisions without human involvement	The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you We do not make any such decisions based on data collected by our website
The right to withdraw consents	If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time You may withdraw consents by emailing ecommerce@boxxe.com Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn

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The road to Windows 11

Windows 10 End of Support

Windows 10 22H2 is the current and final version of the operating system, which is going end-of-support on 14th October 2025.

What does this mean for you?

Monthly security updates will stop being released, therefore it is imperative that you consider upgrading to the latest operating system, if you haven't already done so. The latest offering in the world of Windows is Windows 11, which was officially released on 5th October, 2021.

Key questions and considerations

We remember how difficult it was for a lot of people moving from Windows 7 to Windows 10, and all the older operating systems before that… so we’ve been working in partnership with Microsoft, Camwood and Dell Technologies to make it as easy as possible for everyone who hasn’t yet migrated to the latest OS. These are some of the key questions and things to focus on whilst the clock is ticking:

What issues did you encounter migrating to Windows 10?
How are you going to migrate from Windows 10 to Windows 11?
Do you fully understand your application estate?

- It’s estimated that 27% of applications running on Windows 10 are not compatible with Windows 11 and require some form of remediation or modernisation.

Do you fully understand your device estate?

- It’s estimated that approximately 30% of devices running Windows 10 or older, won’t be compatible to run Windows 11. We’ve featured some of our favourite Windows 11 compatible devices below.

Risks and considerations of migrating, or not migrating.

- If you’re still running Windows 10 or an older operating system past October 14th 2025, your devices and business are at risk given Microsoft will stop releasing monthly Security updates which are vital in protecting your organisation from vulnerabilities. If your devices aren’t compatible with Windows 11, you’ll need to think of other options like refreshing your device estate, moving to a virtual desktop solution such as Azure Virtual Desktop or potentially purchasing ESU’s.

- You also need to consider potential supply chain constraints, in 2021 we saw a global supply chain crisis which is still affecting some manufacturers today.

- For Public Sector & Private Sector customers alike, budgets are becoming increasingly tighter as the UK battles a struggling economy and high interest rates. Most businesses will have a limited number of budget cycles between now and October 2025, planning ahead for your budget plans will be key.

An upgrade and an opportunity

Don’t think of Windows 11 as just as a migration, think of it as an upgrade and an opportunity. Windows 11 will bring a heap of upgrades to your users and staff, the recently announced Microsoft Copilots, leveraging generative AI, will only be compatible with Windows 11 & newer OS’s. Windows 11 is also Microsoft’s most secure OS built for hybrid work:

58% drop in security incidents reported by customers who deployed Windows 11*
50% improvement in productivity especially with the AI-powered multitasking and generative functions e.g. Windows Co-pilot *
250% Return on Investment and payback in less than 6 months after deployment.*

* Commissioned study delivered by Forrester Consulting “The Total Economic Impact™ of Windows 11 Pro Devices”, December 2022. Note: quantified benefits reflect results over three years combined into a single composite organisation that generates $1 billion in annual revenue, has 2,000 employees, refreshes hardware on a four-year cycle, and migrates the entirety of its workforce to Windows 11 devices.

Stay updated and make the transition to Windows 11 today. It's the path to a more secure digital future.

Contact a boxxe expert to learn more

How can we help?

At boxxe, we have a team of specialists & tech experts, along with a vast network of partnerships, that you can leverage to help plan your Windows 11 strategy. These are some of the services we offer:

Device & application consultancy
Windows 11 readiness assessment
Modern Workplace services:

- MDM assessment & deployment services (SCCM, Intune, device management)

- DaaS - Device as a Service (DaaS)

- Modern desktop on demand & AVD - Azure Virtual Desktop services (Assessment, Workshop, PoC & Implementation)

- Deployment services (Imaging, Autopilot, break- fix, MDM and more)

- Hardware asset management & deployment

- Circular economy (device buy back, sustainable and secure disposal, recycling, re-using & device purchase/ credit value-

- Microsoft 365 health check

- Maximising your current Microsoft licencing investment.

Application rationalisation

- You can’t migrate what you don’t know.

Understand your application estate and remove legacy technical debt.
Application modernisation and management

- Deliver an Evergreen service to remain compliant and secure continual modernisation of your application estate

"Windows 11 will bring a fully integrated user experience and enhanced security to your environment. However, customers need to consider their device and application readiness and plan and prepare for the modernisation of your end user compute environment. Given 54% of CIOs do not know the number of applications in their estate, you need to assess your device and application compatibility at the very start of your journey, so you are only modernising what you need too. We understand that and can ensure you mitigate the risks and fully understand the opportunity that lies ahead."

Andrew Carr, Managing Director, Camwood

"Windows 11 will unlock a new wave of desktop efficiency. Working seamlessly with your applications and Office 365. Windows 11 unlocks Windows copilot so you can be more effective with your own AI assistant."

Matt Fooks, Head of Presales Architecture, boxxe

"Windows 11 delivers the most secure, streamlined, & productive experience of Windows – ever. Whether you’re using a touch-screen device on the move, or working across multiple intensive applications on a desktop, Windows 11 is designed to get the very best out of your hardware and applications. With Co-Pilot tools now readily available, Windows co-pilot is exclusively available on Windows 11 (23H2 Update), bringing revolutionary AI tools to your device. Finally, adoption of Windows 11 could save your customers money due to easier deployment & productivity savings, which can be seen on the Windows 11 devices calculator Windows 11 Devices Calculator ."

Andrew Constable, Senior Partner Development Manager, Microsoft Surface, Microsoft

The boxxe Shop

View our Windows 11 compatible featured devices

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Windows 11 Readiness Service, in partnership with Camwood

Upgrading to Microsoft Windows 11 comes with its challenges, namely around devices and applications simply not being capable of running on this latest version. What this means is that before migration, you need to understand what applications are compatible and will work, which ones you need to modernise, and then how this impacts the end users in terms of deployment.

Our Windows 11 Readiness service takes care of the applications, devices and users and ensures a planned and successful deployment. We do this by combining into one service device readiness and automated application smoke testing, with mapping readiness to user groups, providing you with a single view of remediation activities needed to move ahead.

Our Windows 11 Readiness Audit addresses this and provides detailed insight on user, device and application readiness.

hardware requirement checks across the entire physical device estate
identify devices to keep, upgrade or refresh
captures and ensures business critical applications are not impacted by the adoption of Windows 11
identify user, device, departmental and geographical readiness
recommend pilot group candidates based on readiness score and application usage

Gain a clear picture of which applications are compatible with Window’s 11 hardware requirements and assess device, user and applications readiness for migration.

Benefits

Migration plan built around the needs of your business
Expertise help in planning, testing and deployment
Customised output clearly showing route to readiness
Create seamless migration to Windows 11
A seamless employee experience

Get in touch

Speak to a boxxe expert to find out more about Windows 11

Call us on the number below or fill in the form to speak to one of our Microsoft experts.

0330 236 9429

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The road to Windows 11

Everything you need to know about Windows 10 End of Support and the move to Windows 11

Windows 10 End of Support

Key questions and considerations

An upgrade and an opportunity

How can we help?

The boxxe Shop

Windows 11 Readiness Service, in partnership with Camwood

Speak to a boxxe expert to find out more about Windows 11

General

Types of data we collect

If you fail to provide personal data

How your personal data is collected

How and why we use your personal data

Marketing

Who do we share your personal data with

Who do we share your personal data with - in more detail

Overseas transfers and sharing personal data with sub-processors

Transferring your personal data out of the UK - in more detail

How long your personal data will be kept

Data Security

Cookies and other tracking technologies

Your Rights

Policy Changes

Contact Us

Explore our bestselling computers

Explore our bestselling accessories

Latest Case Studies

Didcot Railway Centre IoT CCTV

Derbyshire Healthcare NHS Foundation Trust Data Migration

Joe Browns - Virtual Desktop Success Story

Helpful Insights

The boxxe Community

Already a customer?

Already a customer?

The road to Windows 11

Everything you need to know about Windows 10 End of Support and the move to Windows 11

Windows 10 End of Support

Key questions and considerations

An upgrade and an opportunity

How can we help?

The boxxe Shop

Windows 11 Readiness Service, in partnership with Camwood

Speak to a boxxe expert to find out more about Windows 11