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Find out more about the ongoing supply challenges affecting the market.
CAE Technology Services Limited is now part of the boxxe Group and we are delighted to welcome you to the boxxe website.
For any queries regarding the acquisition, please read boxxe announces acquisition of CAE Technology Services or contact our Customer Services Team on 0330 236 9429 or via email at letschat@boxxe.com.
For any queries regarding the acquisition, please read boxxe announces acquisition of CAE Technology Services or contact our Customer Services Team on 0330 236 9429 or via email at letschat@boxxe.com.
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IMPORTANT
Please read these Terms & Conditions of Sale carefully before purchasing Products or Services from boxxe.
You are bound by the version of the Terms and Conditions of Sale in effect on the date you complete your Order. However, we may change these Terms and Conditions of Sale from time to time at our discretion, and when we do, we will post them on the Site. It is your responsibility to review the Terms and Conditions of Sale each time you make a purchase from boxxe.
Terms & Conditions of Sale
1. INTERPRETATION
1.1. Definitions. In these Terms and Conditions of Sale, the following definitions apply:
“boxxe” means boxxe Limited (company number 02109168) whose registered office is at Artemis House, Eboracum Way, Heworth Green, York, England, YO31 7RE or any subsidiary or associated company that enters into the Contract with the Customer;
“boxxe Materials” has the meaning set out in clause 6.1.8.
“boxxe Software” means software owned by boxxe for use in object code and, where specified by boxxe in writing, source code form and any updates, upgrades, versions or releases of the same existing now or in the future and all related specifications, documentation and other materials supplied with the software;
“Business Day” means a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business;
“Contract” means the contract between boxxe and the Customer for the sale and purchase of the Products and/or Services in accordance with these Terms and Conditions of Sales, any Order, any quotation and, where applicable, the Managed Services Terms, Special Terms or any other applicable terms;
“Customer” means the person, firm or company who purchases the Products and/or Services from boxxe;
“Deliverables” means the deliverables set out in any SOW;
“Force Majeure” means an event or sequence of events beyond any party’s reasonable control preventing or delaying it from performing its obligations under the Contract including an act of God, fire, flood, lightning, earthquake or other natural disaster; pandemic or epidemic, war, riot or civil unrest; interruption or failure of supplies of power, fuel, water or telecommunications service, strike, lockout or boycott or other industrial action. Inability to pay shall not be a Force Majeure event;
“Intellectual Property Rights“ means patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world;
“Managed Services” mean the managed services offered by boxxe as set out in an Order or SOW;
"Managed Services Terms” mean the additional terms relating to Managed Service Terms;
“Microsoft Cloud Services” mean a range of subscription-based plans for either standalone services or as a bundled suite of services as set out in your Order. For the purposes of the Contract, Microsoft Cloud Services are Products and Third Party Software;
“Order” means the Customer's order for the Products and/or Services, as set out in the Customer's purchase order form, the Customer's written acceptance of boxxe's quotation, or in a Statement of Work (SOW), as the case may be;
“Products” means the products (including any Software) (or any part of them) set out in the Order;
“Professional Services" means any professional services to be performed by boxxe or on boxxe’s behalf for the Customer;
“Services” means the services, including Professional Services and/or Managed Services and including any Deliverables, supplied by boxxe to the Customer as set out in a SOW;
“Site” means the boxxe website, namely www.boxxe.com;
“Storage Terms” mean the boxxe Storage Terms and Conditions;
“Special Terms” means the additional terms relating to any Products purchased;
“Software” means boxxe Software and/or Third Party Software (as the case may be);
“SOW” means a statement of work entered into by boxxe and a customer to outline the Order of Products and/or Services;
“Specification” means any specification for the Products and/or Services, including any related plans and drawings, that is agreed in writing by the Customer and boxxe;
“Terms and Conditions of Sale” means the terms and conditions of sale set out in this document; and
“Third Party Software” means all software owned by or licensed to the Customer from a third party (whether or not supplied by boxxe and which comprises part of the Products).
1.2. In these unless the context otherwise requires:
1.2.1. any clause headings in these Terms and Conditions of Sale are included for convenience only and shall have no effect on the interpretation of these Terms and Conditions of Sale;
1.2.2. a reference to a ‘person’ includes a natural person, corporate or unincorporated body (in each case whether or not having separate legal personality) and that person’s personal representatives, successors and permitted assigns;
1.2.3. words in the singular include the plural and vice versa;
1.2.4. reference to ‘writing’ or ‘written’ includes any method of reproducing words in a legible and non-transitory form (including email); and
1.2.5. reference to legislation is a reference to that legislation as amended, extended, re-enacted or consolidated from time to time.
1.3. In the event of any conflict between any documents that make up a Contract, the order of precedence shall be as follows:
1.3.1. the Special Terms;
1.3.2. any SOW;
1.3.3. the Managed Services Terms;
1.3.4. the Terms and Conditions.
2. BASIS OF CONTRACT
2.1. These Terms and Conditions of Sale and, where applicable, the Special Terms and/or Managed Services Terms, shall apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, including any which are implied by trade, custom, practice or course of dealing.
2.2. The Order constitutes an offer by the Customer to purchase the Products and/or Services in accordance with these Terms and Conditions of Sale and, where applicable, the Special Terms and/or the Managed Services Terms. The Customer is responsible for ensuring that the terms of the Order and any applicable Specification are complete and accurate.
2.3. The Order shall only be deemed to be accepted when boxxe issues a written acceptance of the Order or otherwise commences the supply of the Products and/or Services to the Customer, at which point the Contract shall come into existence.
2.4. The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of boxxe which is not set out in the Contract.
2.5. Any samples, drawings, descriptive matter, or advertising produced by boxxe and any descriptions contained in boxxe's catalogues or brochures are produced for the sole purpose of giving an approximate idea of the Products and/or Services described in them. They shall not form part of the Contract or have any contractual force.
2.6. A quotation given by boxxe shall not constitute an offer. A quotation shall only be valid for a period of 20 Business Days from its date of issue, or as otherwise expressly stated in the quotation.
2.7. Where the Customer’s Order includes Microsoft Cloud Services, the Special Terms shall form part of the Contract.
2.8. Where the Customer’s Order includes Managed Services, the Managed Services Terms shall form part of the Contract.
3. SUPPLIER REPRESENTATIONS
3.1. boxxe shall supply the Products and Services:
3.1.1. in accordance with the Order, SOW and Specification in all material respects;
3.1.2. using reasonable care and skill; and
3.1.3. in accordance with all applicable law.
3.2. boxxe shall use all reasonable endeavours to meet any agreed performance dates, but any such dates shall be estimates only and time shall not be of the essence for performance of the Services.
4. SUPPLY OF SERVICES
4.1. Any Services supplied by boxxe where necessary, shall be documented in a SOW.
4.2. boxxe shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services and boxxe shall notify the Customer in any such event.
4.3. The Customer acknowledges and accepts that the performance of certain Services may carry a risk to the Customer of loss of data. The Customer warrants that it will insure against loss that may be suffered as a result of the performance of the Services and undertakes all appropriate data and application backup procedures prior to any Services being carried out.
4.4. The Customer acknowledges that any report produced by boxxe as a result of the Services relates only to the Customer’s computer network and configuration at the time the Services was performed. boxxe cannot guarantee that the report provides details of all risks and threats to the Customer’s computer network.
4.5. If the Customer gives notice in writing to boxxe within a reasonable time of discovery that some or all of the Services do not comply with the warranty set out in clause 3, boxxe shall, at its option, either re- perform the relevant Services or issue a refund in respect of the relevant Services.
4.6. Where a Contract for Services has been agreed and entered into between the parties and dates have been confirmed, the Customer may request, but boxxe is under no obligation to accept, to request to change the dates of performance of any of those Services.
5. PRODUCTS, ORDERING AND CANCELLATION
5.1. The Products are described in the Order, or if provided by boxxe, the Specification. boxxe reserves the right to amend the description of the Products if required by any applicable statutory or regulatory requirements.
5.2. Having regard to the prevailing statutory or other Government regulations in force from time to time and in the case of Products originating in the USA to the regulations of the US Department of Commerce, the Customer will not re-export directly or indirectly any Products without having first obtained any necessary consents or authorisations as may be required by any applicable Government regulations. In the event a Customer does re-export any Products in contravention of this clause, boxxe shall not be liable for any additional costs incurred by the Customer.
5.3. If the Products ordered become unavailable for any reason, boxxe may substitute an alternate, equivalent item and the Customer shall not unreasonably withhold acceptance of delivery.
5.4. Subject always to clause 5.5 below, the Customer may have a right to terminate the Contract and request a refund for Products in the following circumstances:
5.4.1. within 7 days of receiving the Product, the Customer may request a return and refund for any reason, provided the Customer notifies boxxe in writing;
5.4.2. within 14 days of receiving the Product, the Customer may request a return, refund or exchange in the event the Product is defective.
5.5. The Customer will not be able to cancel the Contract and request a refund for any of the following:
5.5.1. Any bespoke Products which are not “off the shelf”;
5.5.2. Any Products which have been unboxed and/or otherwise integrated into the Customer’s system such that there is no resale value for such Product; and
5.5.3. Where the Customer is made aware that such Product is being sold as non-cancellable and non-refundable.
5.6. If the Customer wishes to terminate a Contract for Professional Services, this will be subject to the following cancellation charges:
5.6.1. within 15 Business Days of the start of the Service: a charge of 25% of the Service fees;
5.6.2. within 10 Business Days of the start of the Services: a charge of 50% of the Services fees; and
5.6.3. within 5 Business Days of the start of the Services: a charge of 75% of the Services fees.
5.7. Any request by the Customer for cancellation of any Contract or part of a Contract, or for the rescheduling of Products or Services will only be considered by boxxe if made at least 48 hours before despatch of or provision of access to the Products or if 48 hours’ notice before the start of the Services.
5.8. Cancellation shall be subject to acceptance by boxxe at its sole discretion and may be subject to a reasonable administrative charge. The Customer hereby agrees to indemnify boxxe against all loss, costs (including the cost of labour and materials used and overheads incurred) damages, charges and expenses arising out of the cancellation and/or or rescheduling of the Contract.
5.9. Notwithstanding the foregoing, the Customer shall not have any right to cancel certain Orders, including but not limited to Microsoft Cloud Services once the Order is submitted to boxxe. Other items that are marked as “NCNR” or “non-cancellable and non-refundable” will also be exempt from a right to cancel or return.
5.10. boxxe shall ensure that:
5.10.1. each delivery of physical Products is accompanied by a delivery note which shows the date of the Order, all relevant Customer and boxxe reference numbers, the type and quantity of the Products, special storage instructions (if any) and, if the Order is being delivered by instalments, the outstanding balance of Products remaining to be delivered; and
5.10.2. if boxxe requires the Customer to return any packaging materials to boxxe, boxxe will notify this to the Customer. The Customer shall make any such packaging materials available for collection at such times as boxxe shall reasonably request. Returns of packaging materials shall be at boxxe's expense.
5.11. boxxe shall deliver physical Products to the location set out in the Order or such other location as the parties may agree (“Delivery Location”) at any time after boxxe notifies the Customer that the Products are ready for delivery.
5.12. Delivery of physical Products shall be completed on the Products' arrival at the Delivery Location.
5.13. Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. boxxe shall not be liable for any delay in delivery of the Products that is caused by a Force Majeure, an issue with delivery third parties, or the Customer's failure to provide boxxe with adequate delivery instructions or any other instructions that are relevant to the supply of the Products.
5.14. The Customer shall inspect physical Products upon delivery and shall, within five (5) Business Days, notify boxxe in writing of any shortfall or non-compliance.
5.15. If boxxe fails to deliver the Products, its liability shall be limited to the costs paid by the Customer for the Products.
5.16. If the Customer fails to accept delivery of physical Products within three (3) Business Days of boxxe notifying the Customer that the Products are ready for delivery, then, except where such failure or delay is caused by a Force Majeure or boxxe's failure to comply with its obligations under the Contract:
5.16.1. delivery of the physical Products shall be deemed to have been completed at 9.00 am on the third Business Day after the day on which boxxe notified the Customer that physical Products were ready; and
5.16.2. boxxe will store the physical Products until delivery takes place and may charge the Customer for all storage related costs and expenses (including insurance) in accordance with its Storage Terms. All stored Products will be dealt with in accordance with the Storage Terms after this stage, unless what otherwise agreed by boxxe.
5.17. The Customer acknowledges that from time to time and for certain orders, it may be necessary for boxxe to deliver the Products by instalments. In such instance, the Products shall be invoiced and paid for separately and each instalment shall constitute a separate Contract. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.
6. QUALITY
6.1. All Products and Third Party Software is supplied on as ‘as is’ basis. If any such Product or Third Party Software should fail to conform to its current product description, the sole obligation of boxxe in this respect is to use all reasonable endeavours to obtain and supply a correction or a corrected version from the relevant manufacturer, provided that the Customer notifies boxxe of any such non-conformity within fourteen (14) days of the date of delivery of the Product.
16.2. Subject to clause 6.1, boxxe warrants that on delivery, and for a period of one (1) month from the date of delivery, the Products shall:
6.2.1. conform in all material respects with their description and any applicable Specification;
6.2.2. be free from material defects in design, material and workmanship; and
6.2.3. be of satisfactory quality (within the meaning of the Sale of Products Act 1979).
6.3. Subject to clause 6.4, if the Customer gives notice in writing to boxxe within thirty (30) days of delivery, that some or all of the Products do not comply with the warranty set out in clause 6.2, then provided that:
6.3.1. boxxe is to be given a reasonable opportunity of examining such Products;
6.3.2. the Customer (if asked to do so by boxxe) returns such Products to boxxe's place of business at the Customer's cost,
boxxe shall, at its option, repair or replace the defective Products, or refund the price of the defective Products in full.
6.4. boxxe shall not be liable for Products' failure to comply with the warranty set out in clause 6.2 in any of the following events:
6.4.1. the Customer makes any further use of such Products after giving notice in accordance with clause 6.3;
6.4.2. the defect arises because the Customer failed to follow boxxe's oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Products or (if there are none) good trade practice regarding the same;
6.4.3. the defect arises as a result of boxxe following any design or Specification supplied by the Customer;
6.4.4. the Customer alters or repairs such Products without the written consent of boxxe;
6.4.5. the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or usage;
6.4.6. the Products differ from their description and/or Specification as a result of changes to the manufacturer’s specification or technical data; or
6.4.7. the Products differ from their description the Specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
6.5. Except as provided in this clause 6, boxxe shall have no liability to the Customer in respect of the Products' failure to comply with the warranty set out in clause 6.2. Any further warranty may or may not be provided by the manufacturer and the manufacturer should be contacted for further details.
6.6. The terms implied by sections 13 to 15 of the Sale of Products Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.
6.7. These Terms and Conditions of Sale shall apply to any repaired or replacement Products supplied by boxxe.
7. CUSTOMER'S OBLIGATIONS
7.1. The Customer shall:
7.1.1. ensure that the terms of the Order and any information it provides in the Specification are complete and accurate;
7.1.2. co-operate with boxxe in all matters relating to the supply of the Products and Services;
7.1.3. provide boxxe, its employees, agents, consultants and subcontractors, with access to the Customer's premises, office accommodation and other facilities as reasonably required by boxxe in order to deliver the Products and/or provide the Services;
7.1.4. provide boxxe with such information and materials as boxxe may reasonably require in order to supply the Product and Services, and ensure that such information is accurate in all material respects;
7.1.5. respond timely to any communications from boxxe in relation to any Order;
7.1.6. be authorised to purchase the Products and to receive delivery of the same.
7.1.7. prepare the Customer's premises for the supply of the Services (where applicable);
7.1.8. provide a safe working environment as defined by health and safety legislation;
7.1.9. obtain and maintain all necessary licences, permissions and consents which may be required before the date on which the Services are to start; and
7.1.10. keep and maintain all materials, equipment, documents and other property of boxxe (“boxxe Materials”) at the Customer's premises in safe custody at its own risk, maintain the boxxe Materials in good condition until returned to boxxe, and not dispose of or use the boxxe Materials other than in accordance with boxxe’s written instructions or authorisation.
7.2. If boxxe’s performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (“Customer Default”):
7.2.1. boxxe shall without limiting its other rights or remedies have the right to suspend performance of the Services and/or the delivery of the Products until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations to the extent the Customer Default prevents or delays boxxe’s performance of any of its obligations;
7.2.2. boxxe shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from boxxe’s failure or delay to perform any of its obligations as set out in this clause 7.2; and
7.2.3. the Customer shall reimburse boxxe on written demand for any costs or losses sustained or incurred by boxxe arising directly or indirectly from the Customer Default.
7.3. The Customer warrants and undertakes that it has obtained from all persons including third parties all necessary approvals and authorities required to allow boxxe access to all information technology networks and systems used by the Customer and any third party in any relevant jurisdiction in which the Customer operates and in which the Services are performed and the Products are supplied (including but not limited to the Computer Misuse Act 1990) and any contract governing the use of such networks and systems.
8. TITLE AND RISK
8.1. The risk in physical Products shall pass to the Customer on completion of delivery.
8.2. Title to physical Products shall not pass to the Customer until boxxe receives payment in full (in cash or cleared funds) for those Products and any other Products and Services that boxxe has supplied to the Customer in respect of which payment has become due, in which case title to the Products shall pass at the time of payment of all such sums.
8.3. Until title to physical Products has passed to the Customer, the Customer shall:
8.3.1. store those Products separately from all other products held by the Customer so that they remain readily identifiable as boxxe's property;
8.3.2. not remove, deface or obscure any identifying mark or packaging on or relating to those Products;
8.3.3. maintain those Products in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;
8.3.4. notify boxxe immediately if it becomes subject to any of the events listed in clause 11.2; and
8.3.5. give boxxe such information relating to those Products as boxxe may require from time to time.
8.4. If before title to physical Products passes to the Customer the Customer becomes subject to any of the events listed in clause 12.2, then, without limiting any other right or remedy boxxe may have, boxxe may at any time:
8.4.1. require the Customer to deliver up all Products in its possession which have not been irrevocably incorporated into another product; and
8.4.2. if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the Products are stored in order to recover them.
9. PRICE AND PAYMENT
9.1. The price of the Products and Services shall be the price set out in the Order.
9.2. For any Services, unless otherwise agreed in a SOW:
9.2.1. boxxe shall be entitled to charge an overtime rate of 50% per cent of the standard daily fee rate on a pro-rata basis for each part day or for any time worked by individuals whom it engages on the Services outside the hours referred to in the quotation; and
9.2.2. subject to the Contract boxxe shall be entitled to charge the Customer for any expenses reasonably incurred by the individuals whom boxxe engages in connection with the Services including, but not limited to, travelling expenses, hotel costs, subsistence and any associated expenses, and for the cost of services provided by third parties and required by boxxe for the performance of the Services, and for the cost of any materials.
9.3. boxxe may, by giving notice to the Customer at any time up to five (5) Business Days before delivery, increase the price of the Products and/or Services to reflect any increase that is due to:
9.3.1. any factor beyond boxxe's control (including foreign exchange fluctuations, increases in taxes and duties);
9.3.2. any request by the Customer to change the delivery date(s), quantities or types of Products and/or Services ordered, or the Specification; or
9.3.3. any delay caused by any instructions of the Customer or failure of the Customer to give boxxe adequate or accurate information or instructions.
9.4. The price of the Products and/or Services is exclusive of any applicable VAT, which the Customer shall pay in addition on receipt of a valid VAT invoice.
9.5. Unless agreed otherwise by boxxe, boxxe may invoice the Customer on or at any time after the completion of delivery or provision of access in respect of the Products and/or on completion of the Services.
9.6. The Customer shall pay the invoice in full and in cleared funds within 30 days of the date of the invoice or as otherwise agreed between the parties. Payment shall be made to the bank account nominated in writing by boxxe. Time of payment is of the essence.
9.7. If the Customer fails to make any payment due to boxxe under the Contract by the due date for payment, then the Customer shall pay interest on the overdue amount at the rate of 4% per annum above the Bank of England’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. The Customer shall pay the interest together with the overdue amount.
9.8. The Customer shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). boxxe may at any time, without limiting any other rights or remedies it may have, set off any amount owing to it by the Customer against any amount payable by boxxe to the Customer.
10. INTELLECTUAL PROPERTY RIGHTS
10.1. Unless specifically agreed otherwise in a SOW, all Intellectual Property Rights in or arising out of or in connection with the Services shall be owned by boxxe.
10.2. The Customer herby acknowledges that any Intellectual Property Rights in any Third Party Software shall at all times vest and remain vested in the relevant Third Party Software owner.
10.3. The Customer acknowledges that, in respect of any third party Intellectual Property Rights (including in any Third Party Software), the Customer's use of any such Intellectual Property Rights is conditional on boxxe obtaining a written licence from the relevant licensor on such terms as will entitle boxxe to license such rights to the Customer. The Customer also agrees that it may be required to agree to and accept the terms of end user license terms from a licensor or Third Party Software.
10.4. The Customer acknowledges and agrees:
10.4.1. that it is its sole responsibility to comply with any terms and conditions of licence attaching to any third party products supplied and delivered by boxxe including any Third Party Software;
10.4.2. that failure to comply with any such terms and conditions could result in the Customer being refused a software licence or having the same revoked by the licensor; and
10.4.3. to indemnify boxxe in respect of any damages, costs, charges or expenses incurred by boxxe following any action by a Third Party Software owner as a result of a breach by the Customer of such terms and conditions.
10.5. All boxxe Materials are the exclusive property of boxxe.
11. CONFIDENTIALITY
A party (receiving party) shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to the receiving party by the other party (disclosing party), its employees, agents or subcontractors, and any other confidential information concerning the disclosing party's business, its products and services which the receiving party may obtain. The receiving party shall only disclose such confidential information to those of its employees, agents and subcontractors who need to know it for the purpose of discharging the receiving party's obligations under the Contract, and shall ensure that such employees, agents and subcontractors comply with the obligations set out in this clause as though they were a party to the Contract. The receiving party may also disclose such of the disclosing party's confidential information as is required to be disclosed by law, any governmental or regulatory authority or by a court of competent jurisdiction. This clause 10 shall survive termination of the Contract.
12. TERMINATION AND SUSPENSION
12.1. If the Customer becomes subject to any of the events listed in clause 12.2, boxxe may terminate the Contract with immediate effect by giving written notice to the Customer.
12.2. For the purposes of clause 12.1, the relevant events are:
12.2.1. the Customer suspends, or threatens to suspend, payment of its debts, or is unable to pay its debts as they fall due or admits inability to pay its debts, or (being a company or limited liability partnership) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986, or (being an individual) is deemed either unable to pay its debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986, or (being a partnership) has any partner to whom any of the foregoing apply;
12.2.2. the Customer commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors;
12.2.3. (being a company) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of the Customer, other than for the sole purpose of a scheme for a solvent amalgamation of the Customer with one or more other companies or the solvent reconstruction of the Customer;
12.2.4. (being a company) an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over the Customer;
12.2.5. (being a company) the holder of a qualifying floating charge over the Customer's assets has become entitled to appoint or has appointed an administrative receiver;
12.2.6. a person becomes entitled to appoint a receiver over the Customer's assets or a receiver is appointed over the Customer's assets;
12.2.7. (being an individual) the Customer is the subject of a bankruptcy petition or order;
12.2.8. a creditor or encumbrancer of the Customer attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of its assets and such attachment or process is not discharged within 14 days;
12.2.9. any event occurs, or proceeding is taken, with respect to the Customer in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in clause 12.2.1 to clause 12.2.8 (inclusive);
12.2.10. the Customer suspends, threatens to suspends, ceases or threatens to cease to carry on all or a substantial part of its business;
12.2.11. the Customer's financial position deteriorates to such an extent that in boxxe's opinion the Customer's capability to adequately fulfil its obligations under the Contract has been placed in jeopardy; and
12.2.12. (being an individual) the Customer dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing his or her own affairs or becomes a patient under any mental health legislation.
12.3. Without limiting its other rights or remedies, boxxe may:
12.3.1. suspend provision of the Products and/or Services under the Contract or any other contract between the Customer and boxxe if the Customer becomes subject to any of the events listed in clause 12.2.1 to clause 12.2.12, or boxxe reasonably believes that the Customer is about to become subject to any of them; or
12.3.2. suspend or terminate the Contract, if the Customer fails to pay any amount due under this Contract on the due date for payment or otherwise breaches any term of the Contract.
12.4. On termination of the Contract for any reason the Customer shall immediately pay to boxxe all of boxxe's outstanding unpaid invoices and interest and in respect of Products and/or Services supplied but for which no invoice has been submitted, boxxe shall submit an invoice, which shall be payable by the Customer immediately on receipt.
12.5. On termination of the Contract for any reason, the Customer shall return all of the boxxe Materials and any Deliverables which have not been fully paid for. If the Customer fails to do so, then boxxe may enter the Customer's premises and take possession of them. Until they have been returned, the Customer shall be solely responsible for their safe keeping and will not use them for any purpose not connected with this Contract.
12.6. Termination of the Contract, however arising, shall not affect any of the parties' rights, remedies, obligations and liabilities that have accrued as at termination.
12.7. Clauses which expressly or by implication survive termination of the Contract shall continue in full force and effect.
13. LIMITATION OF LIABILITY
13.1. Nothing in the Contract shall limit or exclude boxxe's liability for:
13.1.1. death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);
13.1.2. fraud or fraudulent misrepresentation; or
13.1.3. any matter in respect of which it would be unlawful for boxxe to exclude or restrict liability.
13.2. Subject to clause 13.1:
13.2.1. boxxe shall under no circumstances whatever be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any: loss of profit; loss of data; damage to reputation or goodwill; loss of contract; or any indirect or consequential loss arising under or in connection with the Contract; and
13.2.2. boxxe's total liability to the Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products and/or Services to which the claim relates.
14. NOTICES
14.1. Any notice given by a party under the Contract shall be in writing, be signed by, or on behalf of, the party giving it and be sent to the relevant party at its registered office address or email address notified by it to the party from time to time. Notices may be given, and are deemed received:
14.1.1. by hand: on receipt of a signature at the time of delivery;
14.1.2. by Royal Mail Recorded Signed for post: at 10.00 am on the Business Day after posting;
14.1.3. by commercial courier: on the date and time that the courier’s delivery receipt is signed; and
14.1.4. by email: one Business Day after transmission.
15. GENERAL
15.1. A party shall not be liable if delayed in or prevented from performing its obligations due to Force Majeure, provided that it:
15.1.1. promptly notifies the other of the Force Majeure event and its expected duration; and
15.1.2. uses reasonable endeavours to minimise the effects of that event.
15.2. If, due to Force Majeure, a party:
15.2.1. is or shall be unable to perform a material obligation; or
15.2.2. is delayed in or prevented from performing its obligations for a continuous period exceeding 30 days or more,
the other party may, terminate the Contract on immediate written notice.
15.3. boxxe’s rights under these Terms and Conditions of Sale are cumulative and in addition to and not exclusive of any rights which boxxe has otherwise in law, whether under statute, at common law or otherwise, and nothing in these Terms and Conditions of Sale is intended to or will be construed as excluding any such rights which boxxe has otherwise in law.
15.4. boxxe may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.
15.5. The Customer may not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with all or any of its rights or obligations under the Contract without the prior written consent of boxxe.
15.6. The parties agree that the Contract constitutes the entire agreement between them and supersedes all previous agreements, understandings and arrangements between them, whether in writing or oral in respect of its subject matter.
15.7. No variation of the Contract shall be valid or effective unless it is in writing, refers to the Contract and these Terms and Conditions of Sale and is duly signed or executed by, or on behalf of, boxxe.
15.8. A waiver of any right or remedy under the Contract or law is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
15.9. A person who is not a party to the Contract shall not have any rights to enforce its terms.
15.10. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.
15.11. Nothing in the Contract shall be deemed to create a partnership or joint venture or contract of employment of any kind between the parties nor shall it be deemed to grant any authority not expressly set out in the Contract or create any agency between the parties.
15.12. This Contract and any dispute or claim arising out of or in connection with it or its subject matter or formations (including non-contractual disputes or claims) will be governed by and construed in accordance with laws of England.
15.13. The parties irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, the Contract, its subject matter or formation (including non-contractual disputes or claims).
If you are purchasing Microsoft products, the following terms and conditions shall also apply: Microsoft CSP Policy.
If you are purchasing DELL products, the following terms and conditions shall also apply: Dell Trade Compliance Policy.
General
boxxe Limited, a company incorporated in England and Wales with company number 02109168 and registered office at Artemis House, Eboracum Way, York, YO31 7RE (“boxxe”) together with any group companies (“we” “us” “ours”) is committed to protecting and respecting your privacy and personal data.
For the purposes of data protection legislation, we are the data processor and we will process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the UK Data Protection Act 2018 and any other applicable national laws which relate to the processing of personal data.
When we use the term “services”, we are referring to all the services that we offer on our own behalf, including our product offerings. We are not referring to services that we provide solely on behalf of a third party, such as outsourced IT services we may provide to another company or software licenses from a third party. Please refer to the privacy notice of the third party with which you have a relationship for information on how they engage service providers, like us, to process personal information on their behalf.
We take your privacy very seriously, Please read this policy carefully as it contains important information on who we are and how boxxe collects, stores, uses, shares, retains and destroys personal data that you provide to us or that we collect when you purchase goods or services from us and/or when you or visit the website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.
Types of data we collect
The personal data we collect about you depends on the particular activities carried out through our website. We will collect and use the following personal data about you:
name, address (delivery, shipping, registered), contact information, including email address and telephone number and company details;
Information to check and verify your identity;
location data;
your billing information, transaction and payment card or other payment method information, e.g., bank account and payment details;
details of any information, feedback or other matters you give to us by phone, email, post or via social media;
your account details, such as username and login details;
your activities on, and use of, our website;
your professional interests;
your professional online presence, e.g., LinkedIn profile;
information about the services we provide to you;
your contact history, purchase history and saved items;
information about how you use our website and technology systems;
your responses to surveys, competitions and promotions; and
IP address
boxxe does not collect or process sensitive personal data (race, ethnic origin, political opinion, religious or philosophical beliefs, trade union membership, genetic data, biometric data, sexual orientation of health data).
If you fail to provide personal data
Where we need to collect personal data by law, i.e. in order for you to use our website or under the terms of a contract we have with you and you fail to provide the data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with our goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
Sometimes you can choose if you want to give us your personal data and let us use it. Where that is the case, we will tell you and give you the choice before you give the personal data to us. We will also tell you whether declining to share that personal data will have any effect on your use of our website.
How your personal data is collected
We collect personal data from you:
directly, when you enter or send us information, such as when you for example, register with us, contact us (including via email), send us feedback, purchase products or services via our website, post material to our website and complete customer surveys or participate in competitions via our website; and
indirectly, such as your browsing activity while on our website; we will usually collect information indirectly using the technologies explained in the section on ‘Cookies and other tracking technologies’ below.
How and why we use your personal data
Under data protection law, we can only use your personal data if we have a proper reason, for example:
where you have given consent;
to comply with our legal and regulatory obligations;
for the performance of a contract with you or to take steps at your request before entering into a contract; or
for our legitimate interests or those of a third party.
A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below).
The table below explains what we use your personal data for and why:
| What we use your personal data for | Our reasons |
|---|---|
| Creating and managing your account with us | To perform our contract with you or to take steps at your request before entering into a contract |
| Providing products and/or services to you | To perform our contract with you or to take steps at your request before entering into a contract |
| Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us | To comply with our legal and regulatory obligations |
| Enforcing legal rights or defend or undertake legal proceedings | Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, ie to protect our business, interests and rights |
| Customising our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website | Depending on the circumstances: — your consent as gathered e.g., by the separate cookies tool on our website —see ‘Cookies and other tracking technologies’ below — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent, you may withdraw it at any time by changing the setting on the cookies tool (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn) |
| Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended | Depending on the circumstances: — your consent as gathered by the separate cookies tool on our website]—see ‘Cookies and other tracking technologies’ below — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent you may withdraw it at any time by clearing your cookie settings and rejecting when you revisit our website (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn) |
| Communications with you not related to marketing, including about changes to our terms or policies or changes to the products AND/OR services or other important notices | Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price |
| Protecting the security of systems and data used to provide the services | To comply with our legal and regulatory obligations. We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, i.e., to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us. |
| Statistical analysis to help us understand our customer base | For our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price |
| Updating and enhancing customer records | Depending on the circumstances: — to perform our contract with you or to take steps at your request before entering into a contract — to comply with our legal and regulatory obligations — where neither of the above apply, for our legitimate interests, e.g., making sure that we can keep in touch with our customers about existing orders and new products |
| Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, e.g. to record and demonstrate evidence of your consents where relevant | To comply with our legal and regulatory obligations |
| Marketing our services to existing and former customers | For our legitimate interests, i.e., to promote our business to existing and former customers See ‘Marketing’ below for further information |
| The audit of our ISO certifications (to the extent not covered by ‘activities necessary to comply with legal and regulatory obligations’ above) | For our legitimate interests, i.e., to maintain our accreditations so we can demonstrate we operate at the highest standards |
| To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. In such cases information will be anonymised where possible and only shared where necessary |
Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e., to protect, realise or grow the value in our business and assets |
Marketing
We will use your personal data to send you updates (by email, telephone or post) about our products and/or services, including exclusive offers, promotions or new products and/or services, events, webinars. We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by:
contacting us at ecommerce@boxxe.com
using the ‘unsubscribe’ link in emails; or
updating your marketing preferences if you have created an online account at boxxe.com
We may ask you to confirm or update your marketing preferences if you ask us to provide further products and/or services in the future, or if there are changes in the law, regulation, or the structure of our business. We will always treat your personal data with the utmost respect and never sell it to other organisations for marketing purposes.
For more information on your right to object at any time to your personal data being used for marketing purposes, see ‘Your rights’ below.
We do not sell any of our marketing data to third parties.
We purchase data from third parties in order to send targeted marketing. We ensure that any personal data obtained has been done so in a GDPR compliant way and if you would like further information on this, please reach out to legal@boxxe.com.
Who do we share your personal data with
We routinely share personal data with:
third parties we use to help deliver our products and/or services to you, e.g., payment service providers, suppliers, warehouses and delivery companies;
other third parties we use to help us run our business, e.g., marketing agencies or website hosts and website analytics providers; and
our banks.
We only allow those organisations to handle your personal data if we are satisfied, they take appropriate measures to protect your personal data.
We or the third parties mentioned above occasionally also share personal data with:
our and their external auditors, e.g., in relation to the audit of our or their accounts, in which case the recipient of the information will be bound by confidentiality obligations;
our and their professional advisors (such as lawyers and other advisors), in which case the recipient of the information will be bound by confidentiality obligations;
law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations;
other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible. The recipient of any of your personal data will be bound by confidentiality obligations.
Who do we share your personal data with - in more detail
More details about who we share your personal data with and why are set out in the table below:
| Recipient | Processing operation (use) by recipient | Relevant categories of personal data transferred to recipient |
|---|---|---|
| We use Google Analytics (GA4) cookies to collect data about the visitors to the site which includes the number of visitors, session duration, pages visited during the session etc. and whether visitors return. Google Analytics will assign a unique “ID” to a user of the boxxe website at the point they register an account with us for the purpose of tracking their activity on the boxxe website. This information is anonymous and cannot be used to identify you personally unless you end up becoming a boxxe customer. Google Analytics cannot use the ID to work out who you are. | Device’s IP address (processed during your session and stored in a de-identified form) geographic location (country only), and the preferred language used to display our website. Google Analytics stores this information on our behalf in a pseudonymized user profile. | |
| Hotjar Ltd | We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. Hotjar is contractually forbidden to sell any of the data collected on our behalf. | This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. |
| Dotdigital | Dotdigital is a SaaS cross-channel marketing automation platform and services provider that helps brands devise successful, personalized marketing campaigns across multiple channels (e.g. email). Paired with its Microsoft Dynamics 365 CRM integration, boxxe is able to deliver tailored marketing to its customers. | Contact data (such as email address, contact number, name or other contact details), marketing preferences, IP address and usage information (including online navigation data, location data and browser data). |
In addition, depending on the products/services and your interaction with us, we may also need to disclose your personal data to third parties for the performance of a contract with you, to meet a legal obligation or for our legitimate interests, which may include but is not limited to:
data from our selected partners who have identified a lead for the sale of a product or service to you;
third party vendor, reseller, distributor, sub-contractor or partner for the supply of goods and services that you have requested if it is necessary for the performance of the contract. These external companies are only authorised to use your data for the purpose of providing the contract;
staff members in order to facilitate the provision of goods or services to you;
our affiliated entities to support internal administration;
postal/courier service providers;
professional advisers including consultants, lawyers, bankers and insurers who provide us with consultancy, banking, legal, insurance and accounting services;
HM Revenue and Customs, regulators and other authorities who require reporting of processing activities in certain circumstances; and
third parties with whom we may choose to sell, transfer or merge parts of our business or assets - we may seek to acquire other business or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
Our website may, from time to time, contain links to and from the websites of third parties and if you purchase products or services from us, those manufacturers, suppliers or partners may also have their own policies. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data, and we do not accept any responsibility or liability for these policies. When you leave our website, we encourage you to read the privacy notice/policy of every website you visit.
If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).
Overseas transfers and sharing personal data with sub-processors
It is sometimes necessary for us to transfer your personal data to countries other than the UK, and these countries may have data protection laws that differ from the laws of the UK.
Specifically, our group companies and our website servers are located in the EU and UK, however, some of our third-party service providers, and partners operate around the world. This means that when we collect your personal data, we may process it in a number of different countries.
However, we have taken appropriate safeguards to require that your personal data will remain protected in accordance with this privacy policy. These include implementing the International Data Transfer Agreement (IDTA) and the UK international data transfer addendum to the European Commission’s standard contractual clauses for international data transfers (UK Addendum) for transfers of personal data between us and each of our sub-processors, which requires all sub-processors to protect personal data they process from the UK in accordance with UK data protection laws. Our IDTA and UK Addendum are available on request.
In the event we cannot or choose not to continue to rely on either of those mechanisms at any time we will not transfer your personal data outside the UK unless we can do so on the basis of an alternative mechanism or exception provided by UK data protection law and reflected in an update to this policy.
Transferring your personal data out of the UK - in more detail
More details about the countries outside the UK to which your personal data is transferred are set out in the table below.
| Recipient | Processing operation (use) by recipient | Relevant categories of personal data transferred to recipient |
|---|---|---|
| We use Google Analytics (GA4) cookies to collect data about the visitors to the site which includes the number of visitors, session duration, pages visited during the session etc. and whether visitors return. Google Analytics will assign a unique “ID” to a user of the boxxe website at the point they register an account with us for the purpose of tracking their activity on the boxxe website. This information is anonymous and cannot be used to identify you personally unless you end up becoming a boxxe customer. Google Analytics cannot use the ID to work out who you are. | Device’s IP address (processed during your session and stored in a de-identified form) geographic location (country only), and the preferred language used to display our website. Google Analytics stores this information on our behalf in a pseudonymized user profile. | |
| Hotjar Ltd | We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. Hotjar is contractually forbidden to sell any of the data collected on our behalf. | This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. |
| Dotdigital | Dotdigital is a SaaS cross-channel marketing automation platform and services provider that helps brands devise successful, personalized marketing campaigns across multiple channels (e.g. email). Paired with its Microsoft Dynamics 365 CRM integration, boxxe is able to deliver tailored marketing to its customers. | Contact data (such as email address, contact number, name or other contact details), marketing preferences, IP address and usage information (including online navigation data, location data and browser data). |
| Darktrace | Darktrace’s Security Platform enhances boxxe’s cybersecurity position by providing endpoint protection, cloud security, and email security. Darktrace uses AI-driven tools to detect and respond to potential threats, such as malware, phishing attacks, and insider threats, by continuously monitoring network traffic, user behaviour, and cloud-based resources. It aims to prevent data breaches and minimize cyber risks by identifying and mitigating security threats in real-time. | Contact data (name, email address, user name), devide identifiers (e.g. IP address) and/or mobile identifiers, location data to nearest city, usage information (including tracking or browsing behavior). |
| Greenhouse | Greenhouse ATS is a cloud-based software that helps companies manage their recruitment processes. It organizes and tracks job applications, resumes, and candidate information. Greenhouse ATS collects applications and stores data about the applicants, such as which source they came from, which role they applied to and where they are in the application process. Greenhouse ATS features applicant tracking, background screening, interview scheduling, and onboarding. | Contact details (name, email address, home address, telephone number) and any special accommodations needed if successful for interview and employment. |
In addition, depending on the products/services and your interaction with us, we may also need to disclose your personal data to third parties for the performance of a contract with you, to meet a legal obligation or for our legitimate interests, which may include but is not limited to:
data from our selected partners who have identified a lead for the sale of a product or service to you;
third party vendor, reseller, distributor, sub-contractor or partner for the supply of goods and services that you have requested if it is necessary for the performance of the contract. These external companies are only authorised to use your data for the purpose of providing the contract;
staff members in order to facilitate the provision of goods or services to you;
our affiliated entities to support internal administration;postal/courier service providers;
professional advisers including consultants, lawyers, bankers and insurers who provide us with consultancy, banking, legal, insurance and accounting services;
HM Revenue and Customs, regulators and other authorities who require reporting of processing activities in certain circumstances; and
third parties with whom we may choose to sell, transfer or merge parts of our business or assets - we may seek to acquire other business or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
Our website may, from time to time, contain links to and from the websites of third parties and if you purchase products or services from us, those manufacturers, suppliers or partners may also have their own policies. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data, and we do not accept any responsibility or liability for these policies. When you leave our website, we encourage you to read the privacy notice/policy of every website you visit.
If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).
Overseas transfers and sharing personal data with sub-processors
It is sometimes necessary for us to transfer your personal data to countries other than the UK, and these countries may have data protection laws that differ from the laws of the UK.
Specifically, our group companies and our website servers are located in the EU and UK, however, some of our third-party service providers, and partners operate around the world. This means that when we collect your personal data, we may process it in a number of different countries.
However, we have taken appropriate safeguards to require that your personal data will remain protected in accordance with this privacy policy. These include implementing the International Data Transfer Agreement (IDTA) and the UK international data transfer addendum to the European Commission’s standard contractual clauses for international data transfers (UK Addendum) for transfers of personal data between us and each of our sub-processors, which requires all sub-processors to protect personal data they process from the UK in accordance with UK data protection laws. Our IDTA and UK Addendum are available on request.
In the event we cannot or choose not to continue to rely on either of those mechanisms at any time we will not transfer your personal data outside the UK unless we can do so on the basis of an alternative mechanism or exception provided by UK data protection law and reflected in an update to this policy.
Transferring your personal data out of the UK—in more detail
More details about the countries outside the UK to which your personal data is transferred are set out in the table below:
| Recipient country | Recipient | Processing operation (use) by recipient | Lawful safeguard |
|---|---|---|---|
| Ireland | Hotjar | Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. | Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018 https://www.hotjar.com/legal/support/dpa/ |
| USA | Stripe Inc | In order to facilitate online payments through boxxe’s ecommerce portal, where applicable, Stripe may Process Payment Account Details, bank account details, billing/shipping address, name, date/time/amount of transaction, device ID, email address, IP address/location, order ID, payment card details, tax ID/status, unique customer identifier, identity information including government issued documents (e.g., national IDs, driver’s licenses and passports). | UK Data Transfer Addendum https://stripe.com/gb/legal/dpa |
| EEA | Dotdigital | Boxxe will provide certain information about its customers to DotDigital in order for it to be able to provide automated marketing services that are tailored to its specific customer interests. | Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018. https://dotdigital.com/terms/data-processing-agreement/ |
| Ireland/EEA/USA | Greenhouse | Data will primarily be stored at rest in Greenhouse’s Silos - EU-Central-1 (Frankfurt) and EU-West-1 (Ireland) for disaster recovery. Data will only be transferred to and from Greenhouse servers in the EU and the US for essential business activities, including technical support, sub-processor services, and others as outlined in the Greenhouse DPA (data processing agreement). | https://www.greenhouse.com/uk/data-processing-addendum |
How long your personal data will be kept
We retain your personal data for as long as is necessary to fulfil the purpose that we collected it for, including the satisfaction of any legal, accounting or reporting requirements. This includes data for tax and accounting requirements under applicable law. If you make a purchase from boxxe, we will keep the information for tax and accounting requirements under applicable law.
Data is reviewed regularly and only retained where necessary. To determine the appropriate retention period of your data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from a loss of confidentiality to the data and any legal requirements to retain such personal data. Once any legal requirements have expired for the data, we destroy all personal data associated with you and the product or service that you have purchased.
If you stop using your account we will delete or anonymise your account data after seven years.
Data Security
The confidentiality of your information is extremely important to us. boxxe use reasonable physical, technical and organisational measures to safeguard the personal data you provide to us.
All data collected by boxxe is stored on our own IT system that is administered by boxxe staff. The boxxe IT system has been accredited to ISO 27001, Cyber Essentials and Cyber Essentials Plus.
Cookies and other tracking technologies
A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies and web beacons, action tags, single-pixel gifs on our website. These help us recognise you and your device and store some information about your preferences or past actions.
For further information on cookies, our use of ‘cookies’ and/or to relevant similar technologies, when we will request your consent before placing them and how to disable them, please see our Cookie Policy.
Your Rights
It is important that the personal data we hold about you is accurate and current. Please keep us informed if the personal data we hold about you changes.
Data protection legislation provides you with several rights which you can enforce by contacting us at legal@boxxe.com, including:
| Access to a copy of your personal data | The right to be provided with a copy of your personal data |
| Correction (also known as rectification) | The right to require us to correct any mistakes in your personal data |
| Erasure (also known as the right to be forgotten) | The right to require us to delete your personal data—in certain situations |
| Restriction of use | The right to require us to restrict use of your personal data in certain circumstances, e.g. if you contest the accuracy of the data |
| Data portability | The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations |
| To object to use | The right to object: —at any time to your personal data being used for direct marketing (including profiling) —in certain other situations to our continued use of your personal data, e.g. where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims |
| Not to be subject to decisions without human involvement | The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you. We do not make any such decisions based on data collected by our website |
| The right to withdraw consents | If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time You may withdraw consents by emailing marketing@boxxe.com Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn |
You may also find it helpful to refer to the guidance from the UK’s Information Commissioner on your rights under the UK GDPR.
If you would like a copy of some or all of your personal data, please send an email to legal@boxxe.com. In certain circumstances we reserve the right to charge a reasonable fee to comply with your request and we will ensure we respond to you within the deadlines set out within the applicable legislation.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes. Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
Please send any requests relating to the above to legal@boxxe.com specifying your name and the action you would like us to undertake.
Policy Changes
From time to time, we may need to update or modify this policy to reflect changes in our organisation or business practices, data collection practices or legislation. We reserve the right to amend this policy at any time, for any reason, without notice to you, other than the posting of the amended policy on this website. It is recommended to check the website regularly for the most up to date version.
Contact Us
We welcome any comments regarding this policy. You can contact our Data Protection Officer by email at legal@boxxe.com or by mail to boxxe Limited, Artemis House, Eboracum Way, York, YO31 7RE. This is in addition to your right to contact the Information Commissioners Office if you are unsatisfied with our response to any issues you raise at https://ico.org.uk/global/contact-us/ .
This Privacy Policy was last updated: July 2026