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Microsoft Teams Trends for 2021 - 5 Key Findings


Find out why your business needs 8x8 for Microsoft Teams and get more value from your Teams investment

boxxe’s partner 8x8 surveyed 500 IT decision makers (ITDMs) in the UK and the United States about Microsoft Teams.  As IT leaders consider how they can get more value from their Teams investments in 2021, here are 5 key survey findings.

Companies will demand more comprehensive communications features with Teams.

of US organisations and 80% of UK organisations are interested in global telephony capabilities.  While Teams currently offers standard calling capabilities, advanced telephony functions with international calling plans are limited, which means many ITDMs consider complementary voice calling solutions.

Organisations are moving en masse to integrate Microsoft Teams with third-party telephony providers.


would expect the third-party telephony provider to offer additional IT administration capabilities for voice services.


of IT decision makers say their organisations are somewhat or very likely to integrate Microsoft Teams with third-party telephony providers.

Communications data, analytics and reporting are key considerations.

More than


of IT decision makers have a strong interest in inbound and outbound communication reporting, as well as sentiment analysis.

IT decision-makers find strong value in a unified communication strategy.


of ITDMs agree that their organisation’s CRM systems should be part of a unified communications strategy, and 94% agree that their CRM systems should be integrated with their Microsoft Teams solution.


of ITDMs also agree that all existing business apps should be considered as part of a unified communications strategy and integrated with Teams.

UC strategies will also include the Contact Centre.


of organisations somewhat or strongly agree that their unified communications strategy should also include the Contact Centre.


are somewhat or extremely likely to  integrate Microsoft Teams with their Contact Centre in the future.

For more information, call boxxe’s Local Government specialists on 0330 236 9429.

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform.

We are grateful to 8x8 for their permission to recreate this infographic.