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8x8 for Microsoft Teams


2021 saw the rise of the cloud platform approach to telephony, contact centre and workforce collaboration

How Microsoft Teams can benefit your organisation

Beyond cost savings, Local Government organisations are moving towards platforms because the uncertain economy and health environment is forcing them to extract maximum value from their tech investments, now perhaps more than ever.

Enabling working from home is not enough in 2022.  Organisations want their apps to integrate seamlessly and support application programming interfaces (APIs) to introduce new capabilities.  This is what platforms do best.

To help you better understand these platform trends, particularly how Microsoft Teams can impact your organisation, 8x8 commissioned Hanover Research to study how IT decision-makers feel about Microsoft Teams' direct routing solutions, both for office workers and contact centres.

When the pandemic hit, many organisations started remote work programmes by leveraging Microsoft Teams to keep their employees working.  The interest pendulum has swung toward the Contact Center now as customer experience and ecommerce reemerge as top priorities.  Voice solutions for Teams in the Contact Centre will be huge in the coming year.  Still, companies need to support their office workers.  Unified-Communications-as-a-Service (UCaaS) has traditionally been separate from Contact-Centre-as-a-Service (CCaaS) but the distinctions are blurring.  We are no longer advising customers to keep them separate.  Customers want a single bucket for all their cloud communications.

Jonathan Myers , 8x8

Why 8x8 for Microsoft Teams?

Cloud Communications for Local Government

Drive cost improvements and optimise service delivery with an AI-powered communications platform that integrates voice, video, chat, contact centre and messaging APIs.

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8x8 Voice for Microsoft Teams

Organizations around the world empower employees to collaborate with Microsoft Teams. Direct Routing from 8x8 supercharges Teams with enterprise telephony and PSTN calling capabilities.


8x8 Certified Contact Centre for Microsoft Teams

Sales, service and support agents can quickly connect and collaborate with other Microsoft Teams-enabled experts to resolve customer issues faster.


5 Reasons Why Your Business Needs 8x8 for Microsoft Teams

Organisations today realise the value of having collaboration tools at the centre of their communication stack. To achieve this, many IT leaders are actively exploring options to combine the Teams experience with business phone demands; now more than any other time.

Read more

Microsoft Teams is Just the Start

8x8 Voice for Microsoft Teams also integrates seamlessly into popular business apps and CRM tools like Salesforce. Between Teams and the other business apps, users can keep their current workflow without switching apps as CRM records get automatically updated.

Read more

Interested in finding out how 8x8 for Microsoft Teams can benefit your organisation?

Call the number below or complete the form to get in touch with one of our Microsoft experts.

0330 236 9429

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