Unified Communications as a Service, UCAAS System Solutions

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Unified Communications as a Service

Why boxxe?

boxxe is a leading provider of hardware, software and managed IT services. At the heart of who we are is our conviction that we can make life better with tech. We put our customers and our partners at the heart of everything we do. We believe that tech can transform businesses and empower individuals. Through our consultative approach, our Unified Communications and Collaboration practice is committed to transforming how organisations use tech, delivery end-to-end solutons that enhance collaboration, productivity, security, innovation and sutainability in the moden workplace.

Unified Communications and Collaboration

Staying connected is essential in the modern business environment. Whether working from a bustling office or remotely from the other side of the world, efficient collaboration and communication are no longer just expectations—they’re necessities. Organisations expect to communicate seamlessly across platforms, hold virtual meetings effortlessly, and stay informed in real time, no matter where we are. That’s why boxxe’s Unified Communications and Collaboration solutions are uniquely designed around your organisation’s specific needs.

Our solutions integrate advanced technologies like VoIP, video conferencing, and team collaboration platforms to provide a seamless communication experience. As part of your journey, boxxe enhances your existing tools while integrating smart workplace innovations such as meeting room solutions, digital signage, and hot desk booking systems. By combining our expertise in collaboration technology with these intelligent solutions, we empower your organisation to achieve a connected, intuitive workplace that fosters productivity, enhances employee well-being, and drives sustainable growth.

Our services include

Virtual Collaboration and Productivity Tools

Room Conferencing and Audio Visual solutions

Unified Communications as a Service (UCaaS) solutions

Contact Centre as a Service (CCaaS) solutions

Remote support and diagnostic tools

Consultancy, design, deployment, and ongoing support

Working alongside you and your team we design, deliver, and support solutions that enable productive collaboration for the borderless work environment.

With our extensive industry experience and alliances with core vendors and partners, this allows us to offer a wide range of advanced solutions and integrated workplace innovations. This gives you the flexibility to choose options tailored to your organisation's needs while enhancing productivity and employee experience.

With boxxe, you can trust that your communication and collaboration tools are in experienced hands. From advisory services and sourcing to deployment and managed services, we support and empower your organisation to to connect collaboration and drive sustainable growth.

Achieve the same experience for your teams, whether on-site or remote, with boxxe's collaboration tools and conferencing solutions

Do your meeting rooms allow onsite and remote participants to collaborate with ease? Is your collaboration platform integrated effectively with other systems, regardless of location? Does your collaborative culture encourage everyone to speak out and contribute?

boxxe’s vision is to help organisations create a seamless strategy that enhances efficiency and productivity for teams, whether on-site or remote. Today’s workforce demands access to high-quality voice communication, messaging and virtual meetings. That's where boxxe’s partnerships with leading vendors like Microsoft, Cisco, and Zoom enable us to build a centralised hub for teamwork.

We deliver a unified approach that integrates hardware and software, ensuring seamless collaboration through audio-visual systems, video conferencing, and advanced collaboration tools. Leveraging our vendor expertise, we design tailored conference room solutions that optimise your spaces—whether small huddle areas or large meeting venues—while providing an intuitive user experience.

With our solutions, your teams can enjoy the same high-quality audio and video experience, regardless of whether they’re in the room or connecting remotely. Let boxxe help you transform your collaboration spaces into hubs of productivity and inclusivity with the right technology, designed to meet your unique requirements.

We take a unified approach to integrating hardware and software, ensuring all components, such as audio-visual systems, video conferencing, and collaboration tools work seamlessly together. Leveraging our vendor expertise, we design tailored conference room solutions that maximise the use of your available space, provide an intuitive user experience, and deliver consistent high-quality audio and video, whether your teams are on-site or connecting remotely.

From small huddle spaces to larger meeting rooms and venues, we help you optimise your workplace and enhance collaboration with the right technology, ensuring a seamless and productive experience for every participant.

Leverage cloud telephony with UCaaS to scale further, increase up-time and decrease cost

boxxe’s Unified Communications as a Service (UCaaS) solutions unify voice, video, messaging, and collaboration tools into a single, scalable platform. Designed to meet the needs of modern, hybrid workforces, our UCaaS solutions enable seamless communication across devices and locations while reducing the need for on-premises hardware. With deep integration into business-critical applications like CRM systems, our solutions streamline workflows, enhance productivity, and empower your organisation to embrace the future of communication with robust security and compliance built in.

Key UCaaS capabilities

Integrated Communication

A unified platform for voice, video, messaging, and collaboration tools, optimising connectivity and productivity.

Cloud Scalability

Easily adapt your communication infrastructure to grow with your business, reducing costs associated with legacy systems.

Application Integration

Streamlines workflows by integrating with CRM systems and other business tools, boosting efficiency across teams.

Our partners

Our core partners help us deliver effective and innovative IT solutions to our customers.

FAQs on unified communications

How does UCaaS work?

In one single, cloud-based platform, unified communications streamline your business operations by bringing everything together in one simple-to-use interface.

Unified communication systems allow teams to seamlessly communicate across different channels, from messaging colleagues and calling customers to sharing documents and hosting video conferences, without the need for multiple platforms or providers.

What's the difference between UCaaS and CPaaS?

While they share many similarities, there are some key differences between UCaaS and CPaaS (Communications Platform as a Service) solutions.

CPaaS acts as a toolbox that empowers developers to integrate communication features into their existing applications. In comparison, UCaaS providers deliver a unified communications experience for businesses and their employees in an all-in-one communication platform that is ready to use.

Are there any disadvantages to using a unified communications system?

While a UCaaS platform offers a powerful and convenient communication solution, it's important to consider some potential drawbacks when making your decision.

Security: Moving communication data to a cloud-based system can raise questions surrounding security and data privacy. That's why it's crucial to choose a unified communications company like boxxe that prioritises data protection and keeping your organisation safe from security threats.
Internet connection: As UCaaS functions entirely over the internet, a strong and reliable internet is essential for seamless and uninterrupted communication. Organisations or employees who may experience fluctuating internet quality may need to address these concerns before adopting a unified communications system.
Integration: Some businesses may encounter challenges when incorporating existing business phone systems or software with a new UCaaS platform, so careful planning with your UCaaS provider is essential to ensure a smooth transition.

Revolutionise your workspace with our unified communications solutions

Get in touch to find out more about our UCaaS Solutions

Help your team achieve more, no matter where they are working, with a unified communications system that inspires productivity, collaboration and connection.

To find out more, call our team on the number below or complete our callback form and a Workplace Technology Specialist will get in touch at a time that suits you.

0330 236 9429

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Our clients love us

Business challenges? We see your opportunity.

That's why we do what we do, and can provide you with a service like no other.

"We have been a customer of boxxe's for over 4 years. We initially started our engagement with boxxe when our Microsoft ESA was up for renewal. After winning a close tender competition, boxxe has been an invaluable partner ever since." 

Hassan Bahrani , Head of IT, Thirteen Group

“We’re very pleased with boxxe’s mobile device management service. To date, the system has fulfilled all of our expectations, and boxxe has proved to be a responsive and supportive service provider. They are quick to adapt to new requirements and boxxe has delivered all projects on time and within all agreed performance parameters.”

Graham Wells , Cloud Service Manager, Defra

What we use your personal data for	Our reasons
Creating and managing your account with us	To perform our contract with you or to take steps at your request before entering into a contract
Providing products and/or services to you	To perform our contract with you or to take steps at your request before entering into a contract
Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us	To comply with our legal and regulatory obligations
Enforcing legal rights or defend or undertake legal proceedings	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e. to protect our business, interests and rights
Customising our website and its content to your particular preferences based on a record of your selected preferences or on your use of our website	Depending on the circumstances: — your consent as gathered e.g., by the separate cookies tool on our website—see ‘Cookies and other tracking technologies’ below — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent, you may withdraw it at any time by changing the setting on the cookies tool (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended	Depending on the circumstances: — your consent as gathered by the separate cookies tool on our website]—see ‘Cookies and other tracking technologies’ below — where we are not required to obtain your consent and do not do so, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price If you have provided such a consent you may withdraw it at any time by clearing your cookie settings and rejecting when you revisit our website (this will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn)
Communications with you not related to marketing, including about changes to our terms or policies or changes to the products AND/OR services or other important notices	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Protecting the security of systems and data used to provide the services	To comply with our legal and regulatory obligations We may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, i.e., to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us
Statistical analysis to help us understand our customer base	For our legitimate interests, i.e., to be as efficient as we can so we can deliver the best service to you at the best price
Updating and enhancing customer records	Depending on the circumstances: — to perform our contract with you or to take steps at your request before entering into a contract — to comply with our legal and regulatory obligations — where neither of the above apply, for our legitimate interests, e.g., making sure that we can keep in touch with our customers about existing orders and new products
Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, e.g. to record and demonstrate evidence of your consents where relevant	To comply with our legal and regulatory obligations
Marketing our services to existing and former customers	For our legitimate interests, i.e., to promote our business to existing and former customers. See Marketing below for further information
The audit of our ISO certifications (to the extent not covered by ‘activities necessary to comply with legal and regulatory obligations’ above)	For our legitimate interests, i.e., to maintain our accreditations so we can demonstrate we operate at the highest standards
To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. In such cases information will be anonymised where possible and only shared where necessary	Depending on the circumstances: — to comply with our legal and regulatory obligations — in other cases, for our legitimate interests, i.e., to protect, realise or grow the value in our business and assets

Recipient	Processing operation (use) by recipient	Relevant categories of personal data transferred to recipient
Google	We use Google Analytics (GA4) cookies to collect data about the visitors to the site which includes the number of visitors, session duration, pages visited during the session etc. and whether visitors return. Google Analytics will assign a unique “ID” to a user of the boxxe website at the point they register an account with us for the purpose of tracking their activity on the boxxe website. This information is anonymous and cannot be used to identify you personally unless you end up becoming a boxxe customer. Google Analytics cannot use the ID to work out who you are.	Device’s IP address (processed during your session and stored in a de-identified form) geographic location (country only), and the preferred language used to display our website. Google Analytics stores this information on our behalf in a pseudonymized user profile.
Hotjar Ltd	We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. Hotjar is contractually forbidden to sell any of the data collected on our behalf.	This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.
Dotdigital	Dotdigital is a SaaS cross-channel marketing automation platform and services provider that helps brands devise successful, personalized marketing campaigns across multiple channels (e.g. email). Paired with its Microsoft Dynamics 365 CRM integration, boxxe is able to deliver tailored marketing to its customers.	Contact data (such as email address, contact number, name or other contact details), marketing preferences, IP address and usage information (including online navigation data, location data and browser data).
Darktrace	Darktrace’s Security Platform enhances boxxe’s cybersecurity position by providing endpoint protection, cloud security, and email security. Darktrace uses AI-driven tools to detect and respond to potential threats, such as malware, phishing attacks, and insider threats, by continuously monitoring network traffic, user behaviour, and cloud-based resources. It aims to prevent data breaches and minimize cyber risks by identifying and mitigating security threats in real-time.	Contact data (name, email address, user name), devide identifiers (e.g. IP address) and/or mobile identifiers, location data to nearest city, usage information (including tracking or browsing behavior).
Greenhouse	Greenhouse ATS is a cloud-based software that helps companies manage their recruitment processes. It organizes and tracks job applications, resumes, and candidate information. Greenhouse ATS collects applications and stores data about the applicants, such as which source they came from, which role they applied to and where they are in the application process. Greenhouse ATS features applicant tracking, background screening, interview scheduling, and onboarding.	Contact details (name, email address, home address, telephone number) and any special accommodations needed if successful for interview and employment.

Recipient country	Recipient	Processing operation (use) by recipient	Lawful safeguard
Ireland	Hotjar	Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018 https://www.hotjar.com/legal/support/dpa/
USA	Stripe Inc	In order to facilitate online payments through boxxe’s ecommerce portal, where applicable, Stripe may Process Payment Account Details, bank account details, billing/shipping address, name, date/time/amount of transaction, device ID, email address, IP address/location, order ID, payment card details, tax ID/status, unique customer identifier, identity information including government issued documents (e.g., national IDs, driver’s licenses and passports).	UK Data Transfer Addendum https://stripe.com/gb/legal/dpa
EEA	Dotdigital	Boxxe will provide certain information about its customers to Dotdigital in order for it to be able to provide automated marketing services that are tailored to its specific customer interests.	Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018. https://dotdigital.com/terms/data-processing-agreement/
Ireland/EEA/USA	Greenhouse	Data will primarily be stored at rest in Greenhouse’s Silos - EU-Central-1 (Frankfurt) and EU-West-1 (Ireland) for disaster recovery. Data will only be transferred to and from Greenhouse servers in the EU and the US for essential business activities, including technical support, sub-processor services, and others as outlined in the Greenhouse DPA (data processing agreement).	Legal – Data processing addendum \| Greenhouse

Access to a copy of your personal data	The right to be provided with a copy of your personal data
Correction (also known as rectification)	The right to require us to correct any mistakes in your personal data
Erasure (also known as the right to be forgotten)	The right to require us to delete your personal data—in certain situations
Restriction of use	The right to require us to restrict use of your personal data in certain circumstances, e.g. if you contest the accuracy of the data
Data portability	The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
To object to use	The right to object: at any time to your personal data being used for direct marketing (including profiling in certain other situations to our continued use of your personal data, e.g. where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims
Not to be subject to decisions without human involvement	The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you We do not make any such decisions based on data collected by our website
The right to withdraw consents	If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time You may withdraw consents by emailing ecommerce@boxxe.com. Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn

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Unified Communications as a Service

On-demand scalability, global reach, and easy integrations to route customers to the right agent quickly and efficiently with our UCaaS solutions:

Why boxxe?