General Terms and Policies
For questions or to request a copy of any of our terms and policies, call us on the number below or complete the form and we will be in touch.
Total Computers is now part of the boxxe Group and we are delighted to welcome you to our new website.
For any queries regarding our merger, please read boxxe & Total Computers – A Powerful Merger or contact our Customer Services Team on 0330 236 9429 or via email at letschat@boxxe.com.
For any queries regarding our merger, please read boxxe & Total Computers – A Powerful Merger or contact our Customer Services Team on 0330 236 9429 or via email at letschat@boxxe.com.
boxxe's terms, policies, accreditations, and more
Find information below on boxxe's terms, policies, accreditations, and more. If you have any questions or would like additional information on any of these subjects, please get in touch below.
Our Accreditations
Investment in quality is paramount and forms a cornerstone of boxxe’s business strategy
We proudly maintain a stable of quality assurance accreditations that encompasses the entire scope of our business activity. Our investment in quality delivers direct benefits to our customers experience, for example through enhanced communication, speed, accuracy, and customer service. Proactive analysis of business trends enables continuous improvements and enforces a quality culture that stands us apart from our competitors.
boxxe is ISO accredited
We proudly hold long-standing ISO accreditation that showcases our enduring commitment to excellence.
ISO 9001 – Quality Management
Supporting an organisation’s aims and objectives, an ISO 9001 QMS documents the processes, procedures, and responsibilities for achieving quality policies and objectives. Based on seven quality management principles, the ISO 9001:2015 standard defines the way an organisation operates to meet the requirements of its customers and stakeholders.
ISO 27001 – Security Management
Internationally recognized ISO/IEC 27001 is an excellent framework which helps organizations manage and protect their information assets so that they remain safe and secure. It helps you to continually review and refine the way you do this, not only for today, but also for the future. That’s how ISO/IEC 27001 protects your business, your reputation and adds value.
ISO 14001 – Environmental Management
ISO 14001 helps businesses of all sizes across all sectors make their day to day operations more sustainable. Sustainability can ultimately save money, improve brand reputation, engage employees and build resilience against uncertainty as well as the ability to rapidly adapt to change.
ISO 45001 – Occupational Health & Safety Management
ISO 45001 is the international standard for an OHSMS. An Occupational Health and Safety Management System (OHSMS) is a fundamental part of an organisation's risk management strategy. Implementing an OHSMS enables an organisation to protect its workforce and others under its control, comply with legal requirements and facilitate continual improvement.
Cyber Essentials is a simple but effective, Government backed scheme that will help you to protect your organisation, whatever its size, against a whole range of the most common cyber attacks.
Cyber Essentials Plus still has the Cyber Essentials trademark simplicity of approach, and the protections you need to put in place are the same, but for Cyber Essentials Plus a hands-on technical verification is carried out.
boxxe is proud to be accredited under the Good Business Charter which recognises, champions and encourages good business practices for the benefit of people and planet.
Company Policies and Terms and Conditions
Read summaries of our company policies, terms, statements and codes here and get more indepth information by visiting the links to these resources. Contact us below with questions on any of these subjects and we will be happy to provide more information.
Supplier Code of Conduct
Boxxe prioritises corporate integrity, responsible sourcing, and worker well-being. We expect our partners to comply with our Code of Conduct and to share these values, taking proactive steps to prevent harm to the environment and society.
Supply Chain Procurement Policy
All suppliers are expected to comply with our Supply Chain Procurement Policy. We demand fair and honest partnerships with compliant suppliers, as well as compliance to UK legislation on employment, human rights, anti-discrimination, equality, modern slavery, and anti-bribery.
Environmentally Preferable Purchasing Policy
This policy underscores our dedication to environmental sustainability. By procuring eco-friendly products, we aim to make a substantial contribution to advancing environmental sustainability.
Terms & Conditions of Purchase
These are the standard terms and conditions that boxxe expects to purchase goods and/or services off from its suppliers. These include (but are not limited to), pricing, confidentiality, data and service levels as well as compliance to UK legislation on employment, human rights, anti-discrimination, equality, modern slavery, and anti-bribery.
Terms & Conditions of Sale
These terms and conditions cover the basis of a contract of sale when we supply services and products to our customers. It covers quality, obligations of the customer, title and risk, price and payment, IPR, confidentiality and more.
E-Commerce Terms & Conditions
These terms and conditions cover the basis of a contract of sale when we supply services and products to our customers via our E-Commerce platform. It covers quality, obligations of the customer, title and risk, price and payment, IPR, confidentiality and more.
Terms & Conditions of Managed Services
These terms and conditions set out the basis on which a customer purchases any managed services from boxxe. These terms and conditions cover both boxxe’s and your obligations.
Cloud Terms & Conditions
These terms and conditions govern the purchase of Microsoft Cloud Services from boxxe Ltd, whether purchased through the boxxe portal or by placing an order against a boxxe quotation.
Microsoft CSP Policy
This policy outlines the service schedule for Microsoft cloud products and our undertakings relating to services provided using Microsoft products.
Dell Compliance Terms
These terms and conditions shall apply when a Customer is purchasing Dell products from boxxe for and on behalf of itself or another third party/user.
Security Policy
The aim of information security is to enable the operation and growth of the business whilst free from all relevant threats.
Storage Terms & Conditions
These Storage Conditions set out the basis on which boxxe stores property on behalf of you, as the customer.
Quality Policy
It is the policy of boxxe to surpass customer expectations by providing the most advanced IT solutions.
Environmental & Sustainability Policy
We aim to integrate sustainability into everything we do to create a stronger, more successful business, enabling us to give back to the wider community.
Carbon Reduction Plan
boxxe is committed to achieving NetZero across all scopes by 2050, at the latest, with our roadmap to lower emissions.
Modern Slavery Statement
We have an absolute zero tolerance policy to modern slavery and are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business.
Tax Strategy
boxxe’s tax strategy covers both internal governance of tax matters and our approach to tax. We take a principled and low-risk approach to tax in compliance with both the letter and the spirit of the law, and with full disclosure to the tax authorities.
Business Continuity
This is our plan to deal with any difficult situations that have an impact on our processes.
Health, Safety & Welfare
boxxe regards the health, safety and welfare of our employees as a critical part of business.
Social Value Policy
Business is not just about making profit. We have a responsibility to give back to society. Our social values reflect our mission to ‘make tech human’, and it guides our actions both within and beyond our organisation.
Whistleblowing
At boxxe, we are committed to maintaining the highest standards of business, ethics and transparency. If you have any concerns or notice any potential issues regarding our business practices, we encourage you to report them confidentially and anonymously via our secure whistleblowing platform. Your feedback helps us improve and ensures we continue to uphold our values.
on your rights under the UK GDPR.